Comments on: A Bit of M&S

By: bthorn

bthorn — Fri, 27 Jan 2012 19:12:30 +0000

I purchased a skirt before Christmas – it was a snug fit so I ordered another which I was able to pick up at my local store. Today – having been ill for most of January and unfit to go to work let alone M&S, I took the first skirt back to the Finsbury Pavement store. They refused to give me a full refund as according to them I should have taken it back 2 weeks ago even though I could hardly walk! The manager Richard Cook said he knew me (intriguing as I certainly have never met him before) It was rather embarassing – so no apology, explanation or help. I can’t see myself shopping in M&S for much longer. The quality of the goods are not great these days and the quality of the staff certainly fall behind many stores – thank goodness for John Lewis!

By: P Franklin

P Franklin — Tue, 17 Jan 2012 14:31:51 +0000

I totally agree, I have the same problem!

Blue Harbour Chinos – the zips are completely useless..!! I have bought M&S products most of my life, and if this happens one more time, it’ll be the last time.

M&S need to get their act together, and fast; the basic quality control looks to heading firmly downhill.

By: b pye

b pye — Tue, 17 Jan 2012 13:38:29 +0000

I have just purchased some briefs from your Stockport branch.They are supposed to be the same size as the ones I am wearing, LARGE,the ones Ihave just bought are not large, they are GYNORMOUS,made in SRI LANKA,not in CHINA like the previous ones,perhaps they have SUMO WRESTLERS IN SRI LANKA as well,are these items not checked out before purchase,they are going back tomorrow,perhaps medium might fit,its all more expense time, and bus fares.Not a happy shopper.

By: Mary Robinson

Mary Robinson — Mon, 16 Jan 2012 12:49:49 +0000

Clearly their promise to deal with complaints is all hogwash
Time to involve a national Newspaper me thinks

Anyone up for that???????

By: Lesley J

Lesley J — Fri, 13 Jan 2012 13:30:25 +0000

Hi Pamela,
I took a faulty coat back to the same store last week-end with my receipt. I had only bought the coat 5 weeks ago and it cost almost £70. The ‘bad attitude’ manageress took the coat off my back and said it would have to be sent away too when there was a clear fault on the manufacture of the belt loop holes.
I have emailed the chairman of M&S and am still waiting for my money back. I have no coat and am currently trying to recover from cancer.
Hope you have complained about this horrible lady who obviously need training in customer service!!

By: Mary Robinson

Mary Robinson — Tue, 10 Jan 2012 21:28:56 +0000

I have had a response fron the “No Reply” complaint dept which directed me back tothe store.

Totally unacceptable to me as I did not want to deal with it directly with my branch but wanted the Head Office to take some responsibility,

Alas no

One unhappy M&S shopper

By: jane walton

jane walton — Sat, 07 Jan 2012 15:36:18 +0000

As usual we had a few Christmas presents that needed exchanging for the correct size or refunding. We didn’t have gift receipts for all, but I assumed a swap would not be an issue. But I have just discovered that M&S seems to immediately reduce all pre-Christmas stock in the Jan sale, replacing it with almost identical versions – so I was offered only £6 credit for size 9 slippers, and would then have t spend £18 to buy the almost identical new size 8. And most appallingly, even with a gift receipt M&S won’t refund but just give a credit note – ‘because we don’t know how the item was paid for’. Since they have proof it was paid for I’m not sure why this matters! Of course we can’t go back to the present givers to ask for original receipts, so effectively a gift receipt is worthless. I have long been an M&S loyalist, in part because they offered the best customer service and returns policy. I will no longer buy M&S items as gifts, and I will suggest that my friends and family do the same.

By: Mary Robinson

Mary Robinson — Thu, 17 Nov 2011 18:24:36 +0000

I visited your Brentwood last Friday and was very shocked when my bill was way higher than I expected.

Humiliated and embarrassed as I did not have sufficient cash to pay, There was a long queue which I held up and this was mortifying

I had to get some of my items cancelled.

Came home and explained to my husband that I had spent our entire weekly allowance in M&S.

By Sunday I had got myself quite upset and dared to look at my receipt to find a single transaction for £63.50, I had only shopped in your food hall.

I took my receipt to the store anf after confirming that I had not bought an item of clothing my money was refunded.

I ask you to look at how this could have happened………I think it was my cat food that was overpriced!!!!!!!

Not a pleasant experience and one that caused me considerable distress

Thank you

By: Mrs Sandra Evans

Mrs Sandra Evans — Tue, 01 Nov 2011 12:35:25 +0000

whenever I buy a pair of trousers from you I always have to shorten them. The medium length is too short and the long length too long. I do not have a problem with having to shorten them, my problem is the fact that the side seams on the hem are GLUED. Why? They are almost impossible to unpick. I have just spent the last half an hour trying to do just this. Another query I have is….I like to wear your ‘silky’ nightdresses, but find they are too short. Also not a very large selection now a days. Not every one is five foot tall and I am sure I am not the only one who finds this very annoying.

By: lynne templey

lynne templey — Fri, 21 Oct 2011 13:31:32 +0000

have just come back from m&s parkgate rotherham and if m&s management are wondering why there profits are not as they would like i strongly suggest they visit this store staff are none existent 3 poor women struggling to serve what must have been a Que of 50 people winding round the shop no 10 item and under tills people muttering about the waiting time i put back what i was buying and left this is not the first time last time i wanted some bras went to pay 1 lady serving 15 min to get to front of Que my husband went and got a lady off the shop floor to help serve then asked to see manager another 10 min waiting for her to come down totally uninterested result 2 very unhappy customer’s