Yesterday I discovered two foreign bodies in a cherry scone purchased from Sainsbury’s Archer Road, Sheffield. I think these are pieces of what seem to be cartridge paper – rolled up. I thought at first they were pieces of animal skin, I took one of the pieces to Sainsbury’s Dronfield which they kept, along with one of the intact scones.They gave me a new pack and a gift token for £5-00. I have contacted Environmental Health and they will be contacting me next week.

Imagine my dismay, therefore, on eating another scone – from the same batch as the first lot to find yet another piece. This is clearly unacceptable and I think you should be informed – hence my e-mail.
These scones are apparently manufactured elsewhere and then frozen and the local store then prepares them for sale. According to the label, these faulty goods were manufactured in February 2009.

{ 35 comments… read them below or add one }

claire nicholson September 23, 2010 at 6:53 pm

hi i went in too sainsburys in market harborough on thursday 23rd september 2010 and there was spilt milk on the floor and there was no sign out saying slipper floor and i nearly slipped right over on it im 8 months pregnant aswell i told a member off staff and all he said is he will get it cleaned up never even asked if i was ok,now i have too go cottage hospital as my side hurts me cos off this hope my baby is ok im not happy with the way sainsburys were too me, if u could get back to me asap please thanks


mIRIAM January 4, 2012 at 9:51 pm

Oh no, you ‘nearly’ slipped and now you fear for your unborn child. Get a grip, and preferably not some loose shelving because it is clear as day you are simply aiming for compensation over a non event.


ALD September 2, 2015 at 11:55 am

Hate to tell you this but it’s code of practice to clean up spills and also to check the customer is ok. It’s in the standard training and it is considered negligence. Staff in the place I work clean up spills immediately. So how about you quit slating a customer and accept that the spill should have had a warning sign if it hadn’t been cleaned. ignoramus.

p harding October 19, 2010 at 7:06 am

cornish sardines with red chilli garlic parsley, good meal?, good for a hospital visit more like.I know it says in very small letters contain bones but i didnt think it was like eating a grave yard!!!. This product should be either removed from the shelf or packaging printed better saving someone else almost chocking to death.


c hewson October 28, 2010 at 10:37 pm

I have been a customer of our local country store. Sainsburys. in Attleborough norfolk since it opened. visiting two to three times a week. and as of the past two to three years things have only got worse in regards to stock on shelves. the basics ie; milk fri morning none. in small containers told not delivered had to return sat early to get some for my elderly mother as she cannot lift the 1lite size .as she is aged 90yrs.
Today needing some denture fix for her false teeth none on shelf when asked assistant told no longer stock not enough call for it. but!! majority of customers are elderly ( as it is a rural area. covering villages.) most will have false teeth so why, 5 diff types of colgate on shelf. ?? where is the sense.
Go in 1030am on any day of week and there is lots of trollys in isles and stocking up of shelves
why is this not done before store open. or at close .O sorry won’t pay staff. !! i think the customer comes second in regards to service. and the store manager has not got a clue when it comes to stock and control of.!!!!!!! or is stock control done in some office some where and some one decides what is stocked and not what is required by the customers of sainsburys.
Its supposed to be a country store for country people. . but then us country bumbkins are not supposed to know what we are taking about. but we know how to produce the food in the country for your store to sell.


Iris November 11, 2010 at 3:37 pm

Afraid I’ve just ‘lost it’ and have sent following to Customer Services – don’t expect any satisfaction but at least it’s off my chest!

“What on earth are you doing with the Apsley, Hemel Hempstead store.

Given that the front entrance is now littered with the Fast Track monitor rack, the desk for the security guard, clothes rack and a fresh flower display placed diagonally acrose the access it is difficult to push a trolley into the store and must be impossible to also take in a child or elderly person.

Secondly, I appreciate that shelves have to be restocked during the day but do they have to be left standing in the middle of the aisles with not an assistant in site? Added to this, the Apsley store has now broken out in a rash of young people obviously filling online order crates and, again, it is very difficult to manoeuvre around these obstacles but impossible should someone be coming from the opposite direction (never mind to actually stop in order to collect an item from the shelf).

Finally, given that all the aisles have clearly now been made much narrower, why have the clothes displays been made wider?

It is obvious that work is still continuing and (possibly) things may improve but I’m afraid I have had it – in future I will drive a further 5 miles to shop in Waitrose, Asda or Tesco where customers seem to have priority over staff and their given tasks.

It might also be worth investigating the fact that when I asked the Customers Services assistant for a customer complaint form she firmly told me she didn’t have one and I would have to put my point to the manager!”


Ronald December 15, 2010 at 1:21 pm

First of please don’t get me wrong, I see exactly where you are coming from and share your opinions and views on the other points brought up in this complaint. But referring to the younger workforce within Sainsbury’s as a ‘rash of young people’ and ‘obstacles’ is just plain rude. As someone who worked for said company between the ages of 16 and 20 both part and full time i find your remarks downgrading and snobbish. I understand that your upset but please don’t take it out on the younger generation. I’m sure they don’t say “i wish this rash of old people would move so i can work”.
I truely hope Sainsburys have sorted out the layout issue at your local store but I also hope you have had the time to review your low views of people younger than yourself.

All the best.



p harding December 19, 2010 at 3:09 pm

Dear Ronald, i dont know why this comment is aimed at me as i didnt write it. Im very sorry for any comment like this and would like to say im only objecting to the principles of said store as i find it, not other peoples opinions. I would like to say the said company do a good job in employing staff who are helpfull, but my personel grudge is very close use by dates, stock trollies left unatended, and general obsticials in the way . I thank you for your feed back.yours phil

p harding November 11, 2010 at 6:43 pm

Dear all, every genuine complaints are welcome and needed to protect us the general public, from being treated as if we dont have a choice in what sainsburys do or think..Just to remind then if we all boycotted the stores and went elsewere they might be in big trouble.However genuine complaints are accetable im sure but an imput from the stores would not go a miss.thanks for your support ,phil .


Mrs Karen Peters July 25, 2011 at 11:30 pm

I recently purchased a DVD player from the new Sainsburys store in Oddown in Bath.I bought this machine for my father who is unfortunately bedbound in a nursing home and his only pleasure is watching DVD’S.Less than six weeks after buying it, the machine stopped working and would not load the dvds into the player.So in good faith I returned it in the box to the store,unfortunately I was unable to locate the receipt but could almost remember to the day when I bought it because there was a sale on in the electrical department shortly after the store had openedI explained to the gentleman on the customer sevice desk that despite several attempts at trying to locate the receipt I had mislaid it.I was then quoted the store policy of returning goods without proof of purchase which I understand but obviously when you are dealing with customers who are human beings and sometimes due to daily life pressures things go astray and are mislaid! I felt that I was entitled to a replacement because Sainsburys had sold me a faulty machine!! But I was quoted at several times and the manager was not going to bend at all to help me in the predicament I was in.So I was told there was nothing that they could do and I said that there was no point me even taking back the machine and I walked out of the store upset and humiliated.I feel that I have supported your stores for at least thirty years and as you can imagine have spent several thousands of pounds buying grocerys at your stores for my family of five.I am a local person who has had to tolerate the new store being built near me and the disruption this has caused! So the one and only time I have taken back faulty goods I was treated like this.There has been several times over the years when I have had substandard treatment or food at your stores but have never complained because I know that people do have off days and when you are dealing with the amount of food that you do some things are not as fresh as they should be,but I have accepted this and not complained. I felt that I should bring this to your attention because I have been shabilly treated and feel that unless I do get a sincere reponse from your customer sevice department I have no choice but to discontinue supporting your stores.
Yours sincerely
Mrs K.Y.Peters.


Mr C Hawkins August 11, 2011 at 1:58 pm

I am about to move to Norwich and on Tuesday I was down there for bussiness and did some shopping in the Brazzen Gate store. What a stupid parking system, collect a card from machine on entering which allows 2 hours free parking plus an extra hour if using the cafe which I did on leaving you get an assistant to validate the card to allow you to exit the car park, It took the assistant a good couple of minuets to get the machine to work then guess what got to the exit barrier and a sign flashed up” have over stayed return to pay station” I now had to get a que of cars to back up to let me back into the car park nearly having an accident with some idiot who came flying up to the barrier. then had to go to customer services where there was more fraffing about getting the card validated correctly. Why cant you have a system like the one at Loughton Essex you pay and display then get up to 3 hours back at the checkout. The parking fees rise sharply after this to stop long term parking, But of course you would have to pay someone a minimum wage to police the system. I shall not be shopping there again


Anne (R) September 3, 2011 at 10:40 pm

I thought I would look on the webb for a Sainsbury’s site and then file a complaint. I am amazed at all the complaints with real concerns.Do you not care what people think of your Co.?
I have been in catering for many years and my parents before me. We all have things go wrong at times which are beyond our control but it is what we do once we are told and how we handle the complaint. I am staggered by what these customers are saying and how they have been treated. I realise now why I was treated in the same way.
My complaint was we bought two chicken sandwiches and drinks to have a quick stop on our journey. I bit on some born and low and behold so did my guy. From my background i kept my sandwich and the packaging but of course the other sandwich had already been slung in the bin (the correct place for it)
On my return I went into Sainsbury’s to the customer dept. and as there was a young assistant on, who was quite busy I asked if I could have a quick word with the manager. I could not beleive the way i was treated. Basically he did not want to know.–Do you get that many complaints.–
I did get a refund on one sandwich but not the other–you have not got the packet–as though I was just returning something. I also had the three-yes three bits of bone–I gave my address and took for granted I would be contacted but he said if I wanted to know what happens I would have to come back he would log it.I could not beleive my ears, what do you teach your managers about handling customer complaints ?
I will expect to hear from you ASAP otherwise i feel duty bound to take it further I am a Waitrose and Tesco shopper and the rare time I have had a complaint I have been treated very differently.
You have my name and address I await your letter with interest. Regards Anne (R)


m foy September 9, 2011 at 1:50 pm

i went into your hanley stoke on trent store on fri 9/11/11 at 10 30am and there was no sainsburys instore wholemeal bread on the stands, i asked the assistant if they were going to bake any, and his reply was ,we ain’t got any to bake. 10 30am how many sales would they have lost, not a very good order system is it.


p fahey October 10, 2011 at 10:42 am

i have been buying jars of sainsburys cury for many year cos its good stuff now to my horror i see you have put the price up by a whopping 110%.i feel that you are begining to be like tescos like they put something up every week and it isnt the 1 or 2 ps any more its ten ps,i ask you where do you think us lower paid and benefit people think we ge our money from


L.L. Barnes October 10, 2011 at 2:36 pm

Good Afternoon

I have been using Sainburys basic museli for a very
long time. It has increased from 59P to 67P over
a period of time, however it has now increased
to 94P. An increase of 40%.

Their customer service shows very little interest
in this matter.


kaz October 11, 2011 at 11:43 am

i am disgusted with the service iv NOT recieved from the online money exchange
on friday i ordered my currency but it was refused. when i asked sainsburys why? they said it was my bank that has stopped it so i go to my bank and they tell me that my money has been taken from my account. i then go back to sainsburys they tell me they havent got my money but they will try and find out where it is.
they then inform me its in a holding account because sainsburys wouldnt accept it! its now tuesday and i still do not have my money and im due to go on holiday very soon. apparantly they are going above and beyond to get my money back into my account and they have sent a fax and they say thats all they are going to do.
im so frustrated i could scream
my advice to anyone is DO NOT BOTHER WITH THESE FOR YOUR HOLIDAY MONEY its a disgrace


shirley walters October 29, 2011 at 5:40 pm

I visited Sainsburys today, bought 2 packs of ice lollies for £2 or so I thought!! The large ad for special price of 2 for £2, was covering the real price of £1.35 each Be careful all you shoppers, especially now Christmas is nearly here, as that long till receipt may be hiding hidden extras! I did make the time to point this out at customer services, my fault it seems as only the boxes with a red sticker on are part of the offer. Be alert, if it has a special price positioned over another it could be that your purchase is not special after all……


Muldwych November 15, 2011 at 9:20 pm

What a bunch of moaners, its just a supermarket – there are plenty more to choose from!


shirley walters November 20, 2011 at 2:51 pm

Loved your comment Muldwych it made me smile.


Sheila Hughes November 15, 2011 at 9:51 pm

I have beeen visiting Sainsburys in Watchmore Park Camberley for a while now but am thoroughly sick of these stupid vouchers given out at the end telling me how much I could have saved had I gone to another supermarket and how I can redeem this money the next time I shop there. No doubt some wiskid marketing no all thought that one up. Psychologically It doesn’t do me any good going into your stores happily thinking I’m getting value for money and coming out annoyed that I could have saved a measly 50pence or whatever somewhere else.
I’m also hacked off with all the two for ones you seem to have they are rip offs.
I shall go back to Waitrose or Asda or anywhere else other than Sainsburys.


p fahey November 20, 2011 at 11:46 pm



tory s September 12, 2012 at 2:47 am

25p for a jar of curry is a bargin, sains will be making no money on this item, get a life n go make yer curry!


Karen Harrop December 1, 2011 at 6:52 pm

I have been buying Sainsburys Red Label teabags for ever but never again.I bought some a week ago or so and the first couple tasted really awful and very strong-which is not how I like my tea.I thought perhaps it was just me having an off day but sadly,they are still awful I can only assume that the blend has changed.If so,WHY??????


Hugh Smillie December 5, 2011 at 10:05 am

I`ve been buying the tins of Sainsbury`s Hot Chicken Curry for years. They were produced in the UK and the quality was good with plenty of chicken.
Recently they discontinued this product and replaced with a range of curries made in Thailand. All five of these curries are about 20% water but three in particular, Curry in Black Bean Sauce, Chip Shop Curry and Hot chicken curry have something in them that is supposed to be chicken. These are a few slices of a dark brown substance that is supposed to be chicken.
All I can think of is that the Thai word for shoe leather must be chicken!
Does Sainsbury`s actually have someone in Quality Control who samples these products before ordering them for sale in the UK? If so this person should be replaced.


Anonymous January 25, 2012 at 1:41 pm

I bought a chicken sandwich from sainsburies and I found a complete leg bone in it. It wasn’t a bone fragment, it was a complete chicken leg bone. It takes quite a lot of negligance to leave that in.

On another incident I nearly broke my tooth on a sizable piece of plastic in one of their baguettes.

This was in Sainsburies, Emerson’s Green branch.

Also Their break is perminantly stale, I’ve complained 2 times but nothing has been done about it. The bread is really really stale, it seems like it’s a week old when it hits the shelves. Disgraceful.


janet barcoe April 22, 2012 at 10:09 pm

I went into my local store in stockport to pick up a sunday newspaper only to find that all but the sun newspaper were taken off the stand. I was happy to purchase the sun so took it off the stand and waent to kiosk to pay for it. Whilst waiting to be served a gentleman came up and asked could he purchase a times, only to be told that all the papers had been scaned so couldnt sell them. I asked what time the store closed and was told 4.00. As it was only 3.30 i commented that there was still half an hor shopping time to go, only to be told by the assistant. “We do have homes to go to”. How rude! All she needed to do was apologise but we need a certain time to scan them and put them away. I am sure that they are not told to deal with customers in that way when training. I am not one to complain about supermarket workers as i have close family members who work in retail and i know how hard they work but this comment really annoyed me.


Stephen August 17, 2012 at 2:08 am

-you all need to get a grip, fair enough you may get a poor qualiity service/product but how many times have you had good-high quality service/product? especially in the case of foreign bodies think of how many batches of each product made then how many are faulty?
-ofcourse the prices are going up, everything is.
-that holiday money issue, i bet it had nothing to do with whoever you spoke to but you treat them as being responsible, fair enough it shouldn’t happen and would naturally cause distress but shes only there to earn a living, how would you feel if someone came to where you work and kicked off with you for something out of your control? i wish everyone would remember that the chances are that whoever you are complaining to isn’t responsible.
-with regards to getting a refund without a reciept although i sympathise with your situation, i imagine they get loads of “sob stories” (for want of a better name, no offence) and that the con artists that have many schemes would have a problem with the immorality surrounding creating a sob story to get what they want.
-i think the brand match coupons they give out are great because it means you dont have to go to tesco asda or morrisons to get cheaper shopping as they make sure you dont pay more as long as you shop there again within 2 weeks, fair enough!
-i do have a problem with the way they advertise when they put those big signs covering several small ones on the edge of the shelving, wish it didnt cover them
-with short dates on the shelves, theres nothing wrong with it and lets be honest most people would eat something a day or two out of date anyway and you can freeze most stuff. i have been held up at acheckout once. another customer had picked up the wrong type of milk and the cashier had ccalled for it to be replaced. when the supervisor returned the customer kicked off as the date was shorter(they picked one up two weeks in date and the supervisor brought one 5 days in date) who needs 2 weeks to drink 4 pints of weeks. you should drink it within a few days of openeing it so unless you plan to let it sit in your fridge for a week and a ahlf then why be so bothered?
-dinted tins annoy me to. if other customers are that bothered that they feel the need to hold the queue up to replace it then why not check as you pick them up?
i used to work for tesco when i was younger and i think customers should have to get a license top shop in a spermarket or omethign


ANGIE November 25, 2012 at 3:51 pm



PAVLOS November 30, 2012 at 2:29 am

the law about rolling tobacco is : you must be up to 18 years old and show ur ID . the local sainsubrys managers in Canterbury Simon he don’t accept National -europium ID from Cyprus also he don’t accept europium passport from Cyprus and europium driving license.Is the same store that in the past i bought several times rolling tobacco !!! i dare you to put the cameras back for one week and see me how many time i bought rolling tobacco ! what i should i do ? I reported him to the Kent police station as a discriminator THANK YOU !


G.D.W. May 8, 2013 at 10:27 am

Just walked out of your store at Cross Levels Way Eastbourne East Sussex, went straight to Tescos.
All I wanted were three items, The Sun, A £6 Chicken and a bag of Maris piper Potatoes. Went to self service, had my own bag, followed procedures waited for my ONE BAG TO BE VERIFIED, the voice asked me to ‘wait for assistance ‘ many many times no one came to my assistance even though a staff member was within 10 mtrs of me. After a good few minutes I gave up and walked to the Staff member
and told her I have left the items there, she was totally oblivious of the situation at 8.30am 8th May 2013


denise lance February 2, 2014 at 3:01 pm

I have just moved to Newhaven East Sussex. Can not describe the Sainsburys there (dump) is to kind.
Out of date food No stock on shelves ext. Had a word with the assistant manger who looked liked he had just got out of bed. Visited lots of there stores and some great ones… Newhaven East Sussex probably bottom of the pack.
Not going to put up with some substandard service they all need some competition to get our hard earned monies. Proposals for new Asda in Newhaven so instead of complaining to deaf ears I am going to contact local council so we have choice.


darren April 17, 2014 at 2:13 pm

sainsburys supermarket BiDDULPH
yes not impressed at all with the catering side off this store needs a massive shake up as i work at the distribution site in stoke and if we produced shabby work we would be disciplined not good at all the store itself absolute fantastic shame the catering side a let down the cafe looks fabulous.
coffee cold
scrambled egg not scrambled just mashed not nice
toast buttered asked not to be

we also took our granddaughter and it would of been nice if we could of had a picture and crayons for her to colour with sorry i have been so negative


R W Paget May 2, 2014 at 2:05 pm

Anchor butter 3 00 up to 3 25
on offer two for 4 00 now two for 5 00
And the big I am twiddling his fingers sitting at a desk said food prices are going down


mr h r harwood August 5, 2014 at 9:23 am

dear sir or madam on the 5/8/13 a security guard in the acocks green branch of sainsburys set the door alarm off and then stopped me at the door and searched my shopping bags I was so humiliated I wrote to head office and also complained to the management at the branch in question and I demanded CCTV evidence on this the store manager said that they would look at the CCTV a few days later I asked what was the outcome of the CCTV evidence very conveniatly they said that the CCTV had been recorded over then head office sent me a £20. gift card as an appoligy well I was very offended by this then they said well if you don’t want the gift card send it back so on that I decided to have the gift card but ever since that incident whenever me and my wife or any of my family shopped at the acocks green branch we was followed watched like hawks watched as we was paying I repeat PAYING for our goods and packing them me and my wife have now decided rather than shop uncomfortably we will no longer be shopping in sainsburys acocks green B27 we swear by Sainsbury products we feel criminated we feel so uncomfortable please reply and action we want justice we are not thieves thanking you harry


Maria Jenkins September 6, 2014 at 8:48 am

It’s only me or the custard filling on the sainsburys donuts have less and less. Love the taste and the freshness of the donuts, but lately I’m not happy at all about it, for all I know I’m paying for a custard donut not a plain one, sainsburys should advise their bakers that they suppose to make custard donuts not plain ones because they are misleading the customer, I know that it’s not only my local sainsburys in Apsley, I have tried the one in Edgware and London Colney. I’m really tired to go to big superstores and paying for something that I’m not getting…..


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