On a recent visit to port Talbot myself and several friends decided to visit the Lord Caradog pub in station road port Talbot. I am disabled with mobility problems and one of our party had a small dog and he was on a lead at all times in the beer garden. We purchased the first round of drinks and when an elderly member of our party went back inside the bar to purchase another round of drinks he was refused service and was told it was because one of the members of our party had a dog even though he was on a lead in the beer garden. Basically we were allowed to by the first round of drinks then refused the next round even though they were getting purchased with our food order. At no stage even on our arrival were we informed that it was company policy that no dogs are allowed in the beer garden, there is a sign that only assistance dogs are allowed but it is misleading as it is on the inside wall of the beer garden, and perhaps that should be visible before entering the beer garden area.
Whilst we were finishing off our drinks the manageress who we know now as jo came into the beer garden area and said “you,ll have to go now” she was extremely abrupt and no consideration or customer care in the way she spoke to elderly people and many of our party felt offended and insulted with her attitude and having spoke to other regular customers said that’s the way she always talks to the customers.
I don’t think this is acceptable from any employee of a multi national pub company to treat their customers in this way, at no stage were any member of our party rowdy,offensive or boisterous and trust that this matter will be dealt with to prevent any further instances of this nature occurring again. Our party has visited wetherspoons pubs the length and breadth of Britain and have never been subjected to this form of treatment before , extremely disappointed and will certainly not be revisiting this establishment , I await your response at your earliest convenience my email address is firstname.lastname@example.org.