Argos Direct,
Acton Gate,
Stafford,
ST18 9AR

February 2010

To whom it may concern,

Re: A personal complaint on customer service

Hi, I am happy to say that I am a frequent customer of yours and have often used the Leicester branch of Argos to purchase my products. And up until now I have been fairly satisfied with the service that you provide. However I recently came across a few dilemmas while trying to purchase a product of personal delicacy. The product in question was the latest Braun Silk Epilator 7, a product that is embarrassing for any girl to purchase to say the least. Yet this time round I felt that my privacy was invaded at every step.

Firstly browsing through the product in the in-store catalogue was almost impossible. The catalogues were placed too close to the next persons on each side and buying something personal felt embarrassing. I felt I had to slam shut the catalogue every time, someone came near me.

Secondly, when I had finally made my selection, I headed in the direction of the payment counter to find a long line of customers waiting to be served, with at least eight free counters and only three assistants tending them made it impossible to head off to my next destination any time soon.

Thirdly upon reaching the counter I realized what was about to happen. I had customers to my left and customers to my right, yet the person serving me announced my order like it was a speech for world peace. It was something that I would have liked to keep anonymous and felt that my privacy was invaded although if it was any other product I wouldn’t have minded so much.

And finally as I rushed out as fast as I could, my face almost red from embarrassment, I came across these huge next editions of the Argos catalogue that were placed in carrier bags. And since I had already tried taking one of them home in the past at the expense of my arm nearly dropping off, I gave this one a miss. Suggest that in the future you create smaller catalogues that customers are able to actually carry.

I hope this helps you in the future development of your catalogue ordering system and I can only hope that the service that you provide is more discrete in the future.

Kind regards,

Anonymous Customer

{ 19 comments… read them below or add one }

Bundle 25 February, 2010 at 6:10 am

This is stupid. Why should a woman be embarrassed buying a shaver when 99% of women shave their armpits, legs etc? Secondly, the writer is an egotist if she thinks the other customers are remotely interested in her or what she is buying.

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Mrs. Phillips 26 July, 2010 at 2:31 pm

Hi, I have tried today to contact my local store 0185. I have waited on the phone for 5minutes and no one has bothered to pick the phone up. What is the point of having an option to pick and then wasting my money on the phone call and not even get an answer. This is totally unacceptable and I think you should review how a person can contact the department they need or the Store that is relevant.

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christine owen 30 October, 2010 at 8:07 pm

I am writting to complain about a purchase we have made from you on the 15/10/10. We bought a 10×6 ft football goal for my little boys 7th birthday. We put them up on the monday after delivery that morning, after less than 30 mins play the net had got 3 big holes in it. We then arranged for them to be replaced, they were serposed to be picked up on the 25/10/10 but the driver refused to take them. He then came back on the tuesday and wednesday and yet again refused to take them saying they were not propperly raped,we took them back to the store and he then refused to take it from there saying the same thing,as i am a postman myself i find it an abserlute joke that you use a delivery company like that he should of taken them before he did. On the 30/10/10 we finally got the replacement goal. After putting them up had 10 min play yet another hole appearse. This is totally unaccepticale its a total joke, you should not be allowed to sell equipment of that sub standerd. It is a complte and utter joke you try and explane to a young 7 year old boy that his birthday presant has to go back, he thinks hes been naughty and having them taken away no thanks to your company

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amanda benjamin 9 November, 2010 at 8:23 pm

i am writing to complain that i had a delivery from argos tonight at about 6 o clock tonight. And the man who delivered it was so rude and for starters the way he knocked on the it was so loud it woke my son up.Then when i answered the door he just grunted and didnt even look at me i dint sign anything either he jus threw it at me and i am not going get treated like that by anyone.When i said goodbye he didnt answer me then just walked of so i hope you do something about him he is so rude.

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ALAN J BOYLE 11 November, 2010 at 12:22 am

Dear Sir,
I have purchased a lot of goods from your company over the years and on the whole been very impressed with the service, but on this occasion I am quite baffled as to how you can sell a mobile phone then force/bribe people to buy top-up credit or they cant buy the your phone’s. As well you know you cant force people to buy a product or service under THE SALE OF GOODS ACT, so why do you insist on this company policy when it is against the law or have you got a GET OUT OF JAIL FREE CARD tuck up your sleeve that the general public don’t know about.
regards
Alan J Boyle

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Jo 6 January, 2011 at 1:55 pm

I bought a BUSH Washing machine around Xmas time and it is faulty I contacted Argos and send an engineer he said he fixed the problem but in the evening I done a wash and noticed the problem is still there I tried to contact Argos I been transfereref from department to department round the circle for 25 minutes no solution I even asked i can return it and buy anotherone as it is less than 16 days but they said no. I have grief of the faulty product you sold to me which is not even 2 weeks ago I only used it 3 times not even doing the job. I agree with all customers who complain on this site as it it still right. It is better not to buy from Argos. As a vustomer i will go where I can be treated with respect and as mutual service. As it is not nice to take money and treating me bad. Very bad customer service.

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Mrs Regina Worrall 16 February, 2011 at 1:56 pm

I sent a complaint to argos a few days ago regarding my son Parish Hill-Worrall ordering a divan slide storage single bed, After being told it would be sent out on different days, then it got damaged and had to choose another. we did this only to be told they could not deliver. I have always been a loyal customer using argos, I am a pensioner and trusted argos for their service, now I have missed out on all the good sales and have to pay extra for a new bed now. I feel deeply let down by argos and shall stay way clear of them in future as they cant even be bothered to reply to a customer who sends a complaint in, what kind of service is that??????

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Emma MacDonald 1 May, 2011 at 9:55 am

I would strongly advise anyone against buying anything electrical from Argos as their exchange and repair policy is diabolical. In January of this year I purchased a Hitachi Freeview+ box, from the outset I had issues with the item finally culminating in it completely stopping working at the start of April.

I packed it all back up and returned it to my local store (not the store I had bought it from) to be told it would have to be sent away for “up to a fortnight” lo and behold the 2 week threshold came and went with no sign of my box being returned, phoned local store to be told they had no idea when it might be back. Then phoned customer services to see if I could get anywhere with them to be given a reference number and told that someone would call me back…as yet no one has.

The item I bought was £110, it stopped working after 3 months and now it’s looking as though I may have to wait the same length of time to get it back from being repaired.

After this experience, this will be the last thing I purchase from Argos and will be recommended that friends and family follow suit.

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Catherine Mackay 30 May, 2011 at 10:53 pm

Today I went to Argos store in wick,caithness to purchase a gold chain,the sales assistant-Millie-was very nice and realy helpfull and gave excellent advice however as we wanted to view more chains Millie had to call on the manager whose name was Tracy was very rude to the point that we were very embarrased and uncomfortable viewing the chains,she made us feel as if we were going to steal and the way she spoke to staff member was unacceptable she should not be in such a position or even dealing with the public never been treated in any argos store like this before…disgusted especially as we spent a lot of money

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Dipo Worocester 2 June, 2011 at 8:55 am

On or around 20.04.11 I placed the order mentioned. Delivery time was stated 7 – 14 days. Shortly after I received a call saying the goods were ready and that they wanted to deliver. A Saturday was not in the offing – only days that were totally unsuitable. Time went by and no contact was made with me to arrange another date. I telephoned and was told there was ‘no stock’. I asked how could that be when the stock had been placed for me once. I waited and called again a few days later. This time there was ‘a delay in stock’ and would get back to me in 48 hours. Again I asked how could this be when stock was supposed to be assigned to me. I was told stock get reallocated if I don’t commit to a date. I did not receive a call 48 hours later but more like 4 days later!! This time I was asked if they could delver on 03.06.11. Inconvenient as it was I re-arranged my work to take the day off. Today I received a garbled message to phone the hotline. I phoned the general line as I could not make out the number to ring and now they tell me that there will be no delivery on Friday as there is a problem with the stock and I will be contacted in 7 days!! I am absolutely disgusted in the way I have been treated over these goods. I would like to know if you are going to commit to this delivery, when and if not what (if I decide to) I need to do to recover my monies that you have had for near on 6 weeks. An urgent response would be appreciated – This is the letter sent. What I received was the standard corporate ‘suit all’ reply. 6 weeks later I will be cancelling my order and I will have to wait 5 more days. DO NOT TOUCH ARGOS!!

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Anoop 3 June, 2011 at 3:39 pm

Argos has left me down big time. I ordered a treadmill (Reebok I-RUN) from Argos in Feb 2010. I got my order delivered on March 1, 2010 but it was faulty. I contacted customer service and they promptly took my request for a replacement. The replacement item was delivered in april 3rd week, but it was of different make and model (Roger Black). I was not even informed that I will be given a different make as replacement (in fact I was told that another Reebok I-RUN will be sent to me when I gave my replacement order). My wife took the delivery at home and she didn’t notice this. I contacted Argos customer service again and they again promised me that they will send Reebok treadmill once again. But as it was not in stock, I was made to wait for another 1.5 month. Now I received the treadmill (after waiting for 3.5months from my first order date), but then I realised that this one is the same piece which I returned first time mentioning faulty. They repaired it and sent it back now. I didn’t note its serial number before sending it back, but there were couple of “fold up foot” which I couldn’t remove at the time of returning it. The treadmill came back with those still connected in to it and another set of them in a plastic bag (which actually reminded me that it is the same one). I again spoke to Argos and explained all these, how ever they claim that they have sent a new one to me this time. But then why 2 sets of fold up foot (one connected and one in a sealed plastic bag) in it ? I am sure they have repaired it and sent it, but they are not accepting their mistake. All I wanted was a brand new treadmill as a further replacement, but Argos is not ready to do this. They are ready to refund the money, but I have been waiting for 3.5 months for my oder. I am really frustrated with the way Argos treated me. I am not sure what to do next? Can some advice me please.

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Mustak Patel 8 September, 2011 at 7:26 pm

Dear sir or madam .I am Argos Costamer I buy laptop in Argos but sum foult in my laptop ans laptop in stell in warranty I sent laptop 08/08/2011 but no replay to the Argos costumer service your crevice is very poor

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Greg 29 September, 2011 at 1:07 pm

She’s fussy. if she gets embarresed bying a leg shaver from argos then thats her problem she has to over come, not the stores

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MR A.K. HORSBURGH 21 December, 2011 at 7:48 pm

SIR/MADAM, AS A REGULAR CUTOMER AT ARGOS ON THE WEB IFIND THAT YOUR ONLINE SERVICE
AND DELIVERY ARE FIRST CLASS. HOWEVER YOUR FOLLOW UP SERVICE A JOKE, I WAS DELIVERED A FAULTY TUMBLE DRIER WHICH WAS DAMAGED IN STORE OR IN TRANSIT.
I TRIED TO CONTACT ARGOS ON FRIDAY 16TH OF DEC. FOR 30 MINS, LINES WERE BUSY.
I PHONED ON SAT. 17TH AND WAS EITHER PUT ON HOLD OR SHUNTED FROM OPERATOR TO OPERATOR AND TO AT LEAST 8 DIFFERENT DEPARTMENTS. AFTER 1 HOUR AND 30 MINS IWAS SENT TO CARE AND REPAIR WHO ARRANGED AN ENGINEER TO CALL. HE HAD TO REPAIR MY BRAND NEW MACHINE . I AMNOT HAPPY WITH THIS SITUATION AT ALL AND IT TARNISHES YOUR GOOD REPUTATION BY SENDING OUT INFERIOR GOODS TO LOYAL CUSTOMERS. PLEASE FEEL FREE TO REPLY TO ME, YOURS TRULY. A.K. HORSBURGH.

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Andrew Peddelty 10 October, 2012 at 10:17 pm

Dear Sir Madam
Im writing this email as the purchase of the fridge freezer from your department is absoultly shocking the state of the product on delivery was a joke my girlfriend has waited for this and needs it so she can put the food in the item cost us 200 pound and she was told that she will have to wait another 8 to 10 days before a new one arrives however this aint good enough to be honest if your company has any sort of costumer care you would do alot more to sort this problem out or this and the evidence will be sent to the trading standards ombisman and it will be sorted that way

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Carole Beckingham 20 December, 2012 at 4:38 pm

Rather disappointed about the way Argos dealt with my order which I originally placed on the 2nd December for LEGO NEAT-Oh Star Wars ZipBin Millennium Falcon Case priced at £11.99 it was originally priced at £14.99 so thought it would be a wonderful present for two young boys who love Star Wars so I placed an order for two by telephone. Everything was accepted, delivery address confirmed and I was told that Royal Mail would deliver in four days. Great!!!! No such luck, the order did not arrive and so I phoned on Sunday 9th December, to be told it had not even left administration but it would be chased up and a phone call to me would be made on Monday 10th December to let me know what was happening about my order, NO PHONE CALL!! I assumed the order was progressing but still nothing arrived so again telephoned on Friday 14th December only to be told that the items I had ordered were not longer available that they had been discontinued, so why was I not informed of this at the very beginning. At fortnight had passed since the originally order so I had to rushed out and purchase something else for this two very disappointed little boys. Well done Argos

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karen young 11 January, 2013 at 12:20 pm

HI I AM WRIGHTING TO COMPLAIN ABOUT YOUR DELIVERY SCERVICE I HAD TO DEAL WITH FROM YOUR COMPANT.I ORDERED 2 RECLINER CHAIRS FROM YOUR COMPANY AND HAD 4 DELIVERY DATES AS FROM THE FIRST DATE I RECIEVED I GOT RID OF THE SUITE I HAD AND WAS LEFT FOR 8WEEKS WITHOUT.4DAYS OFF WORK WHICH I DIDNOT NEED TO TAKE.I WAS SO MAD I WAS GOING TO CANCEL THE ORDER.BUT AS IT WAS SO NEAR CHRISTMAS THAT WAS THE ONLY THAT STOPPED ME.I WILL THINK TWICE BEFORE I ORDER ANY OTHER FURNITURE ITEMS IN THE FUTURE.
YOURS KAREN YOUNG

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Peter Hawley 19 March, 2013 at 11:39 am

Terrible customer service from Argos after buying a Beko Tumble Dryer. Turned out this was not in stock and Beko were to deliver direct. Driver got lost and went home then no-one called back to reorganise delivery. We called Argos on 3 different days and still nothing. Eventually cancelled the order after waiting 2 weeks and still trying to get my money back!!!! Argos wont refund me until Beko has told them they have cancelled the delivery. Based on experience so far we’re going to be waiting a lot longer before we get OUR money back. Customer services team on 0845 640 2020 totally unhelpful and disinterested.

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kay williams 7 November, 2013 at 5:13 pm

can someo0ne tell me what it takes to get a parcel delivered from argos
Its been ordered 10 day ago and its been on a yo yo delivery since then
the driver says they is no one in when the people have been at home
taking it in turns to get shower incase
they miss the delivery
i am sick of phone office about this

HELP HELP HELP

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