Comments on: Argos – A girl needs her privacy http://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/ Getting Your Complaints Heard Thu, 09 Feb 2012 19:59:47 +0000 hourly 1 http://wordpress.org/?v= By: MR A.K. HORSBURGHhttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-1613 MR A.K. HORSBURGH Wed, 21 Dec 2011 19:48:49 +0000 http://www.complaintletter.org.uk/?p=747#comment-1613 SIR/MADAM, AS A REGULAR CUTOMER AT ARGOS ON THE WEB IFIND THAT YOUR ONLINE SERVICE AND DELIVERY ARE FIRST CLASS. HOWEVER YOUR FOLLOW UP SERVICE A JOKE, I WAS DELIVERED A FAULTY TUMBLE DRIER WHICH WAS DAMAGED IN STORE OR IN TRANSIT. I TRIED TO CONTACT ARGOS ON FRIDAY 16TH OF DEC. FOR 30 MINS, LINES WERE BUSY. I PHONED ON SAT. 17TH AND WAS EITHER PUT ON HOLD OR SHUNTED FROM OPERATOR TO OPERATOR AND TO AT LEAST 8 DIFFERENT DEPARTMENTS. AFTER 1 HOUR AND 30 MINS IWAS SENT TO CARE AND REPAIR WHO ARRANGED AN ENGINEER TO CALL. HE HAD TO REPAIR MY BRAND NEW MACHINE . I AMNOT HAPPY WITH THIS SITUATION AT ALL AND IT TARNISHES YOUR GOOD REPUTATION BY SENDING OUT INFERIOR GOODS TO LOYAL CUSTOMERS. PLEASE FEEL FREE TO REPLY TO ME, YOURS TRULY. A.K. HORSBURGH. SIR/MADAM, AS A REGULAR CUTOMER AT ARGOS ON THE WEB IFIND THAT YOUR ONLINE SERVICE
AND DELIVERY ARE FIRST CLASS. HOWEVER YOUR FOLLOW UP SERVICE A JOKE, I WAS DELIVERED A FAULTY TUMBLE DRIER WHICH WAS DAMAGED IN STORE OR IN TRANSIT.
I TRIED TO CONTACT ARGOS ON FRIDAY 16TH OF DEC. FOR 30 MINS, LINES WERE BUSY.
I PHONED ON SAT. 17TH AND WAS EITHER PUT ON HOLD OR SHUNTED FROM OPERATOR TO OPERATOR AND TO AT LEAST 8 DIFFERENT DEPARTMENTS. AFTER 1 HOUR AND 30 MINS IWAS SENT TO CARE AND REPAIR WHO ARRANGED AN ENGINEER TO CALL. HE HAD TO REPAIR MY BRAND NEW MACHINE . I AMNOT HAPPY WITH THIS SITUATION AT ALL AND IT TARNISHES YOUR GOOD REPUTATION BY SENDING OUT INFERIOR GOODS TO LOYAL CUSTOMERS. PLEASE FEEL FREE TO REPLY TO ME, YOURS TRULY. A.K. HORSBURGH.

]]> By: Greghttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-1360 Greg Thu, 29 Sep 2011 12:07:10 +0000 http://www.complaintletter.org.uk/?p=747#comment-1360 She's fussy. if she gets embarresed bying a leg shaver from argos then thats her problem she has to over come, not the stores She’s fussy. if she gets embarresed bying a leg shaver from argos then thats her problem she has to over come, not the stores

]]> By: Mustak Patelhttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-1286 Mustak Patel Thu, 08 Sep 2011 18:26:04 +0000 http://www.complaintletter.org.uk/?p=747#comment-1286 Dear sir or madam .I am Argos Costamer I buy laptop in Argos but sum foult in my laptop ans laptop in stell in warranty I sent laptop 08/08/2011 but no replay to the Argos costumer service your crevice is very poor Dear sir or madam .I am Argos Costamer I buy laptop in Argos but sum foult in my laptop ans laptop in stell in warranty I sent laptop 08/08/2011 but no replay to the Argos costumer service your crevice is very poor

]]> By: Anoophttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-1094 Anoop Fri, 03 Jun 2011 14:39:57 +0000 http://www.complaintletter.org.uk/?p=747#comment-1094 Argos has left me down big time. I ordered a treadmill (Reebok I-RUN) from Argos in Feb 2010. I got my order delivered on March 1, 2010 but it was faulty. I contacted customer service and they promptly took my request for a replacement. The replacement item was delivered in april 3rd week, but it was of different make and model (Roger Black). I was not even informed that I will be given a different make as replacement (in fact I was told that another Reebok I-RUN will be sent to me when I gave my replacement order). My wife took the delivery at home and she didn't notice this. I contacted Argos customer service again and they again promised me that they will send Reebok treadmill once again. But as it was not in stock, I was made to wait for another 1.5 month. Now I received the treadmill (after waiting for 3.5months from my first order date), but then I realised that this one is the same piece which I returned first time mentioning faulty. They repaired it and sent it back now. I didn't note its serial number before sending it back, but there were couple of "fold up foot" which I couldn't remove at the time of returning it. The treadmill came back with those still connected in to it and another set of them in a plastic bag (which actually reminded me that it is the same one). I again spoke to Argos and explained all these, how ever they claim that they have sent a new one to me this time. But then why 2 sets of fold up foot (one connected and one in a sealed plastic bag) in it ? I am sure they have repaired it and sent it, but they are not accepting their mistake. All I wanted was a brand new treadmill as a further replacement, but Argos is not ready to do this. They are ready to refund the money, but I have been waiting for 3.5 months for my oder. I am really frustrated with the way Argos treated me. I am not sure what to do next? Can some advice me please. Argos has left me down big time. I ordered a treadmill (Reebok I-RUN) from Argos in Feb 2010. I got my order delivered on March 1, 2010 but it was faulty. I contacted customer service and they promptly took my request for a replacement. The replacement item was delivered in april 3rd week, but it was of different make and model (Roger Black). I was not even informed that I will be given a different make as replacement (in fact I was told that another Reebok I-RUN will be sent to me when I gave my replacement order). My wife took the delivery at home and she didn’t notice this. I contacted Argos customer service again and they again promised me that they will send Reebok treadmill once again. But as it was not in stock, I was made to wait for another 1.5 month. Now I received the treadmill (after waiting for 3.5months from my first order date), but then I realised that this one is the same piece which I returned first time mentioning faulty. They repaired it and sent it back now. I didn’t note its serial number before sending it back, but there were couple of “fold up foot” which I couldn’t remove at the time of returning it. The treadmill came back with those still connected in to it and another set of them in a plastic bag (which actually reminded me that it is the same one). I again spoke to Argos and explained all these, how ever they claim that they have sent a new one to me this time. But then why 2 sets of fold up foot (one connected and one in a sealed plastic bag) in it ? I am sure they have repaired it and sent it, but they are not accepting their mistake. All I wanted was a brand new treadmill as a further replacement, but Argos is not ready to do this. They are ready to refund the money, but I have been waiting for 3.5 months for my oder. I am really frustrated with the way Argos treated me. I am not sure what to do next? Can some advice me please.

]]> By: Dipo Worocesterhttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-1091 Dipo Worocester Thu, 02 Jun 2011 07:55:40 +0000 http://www.complaintletter.org.uk/?p=747#comment-1091 On or around 20.04.11 I placed the order mentioned. Delivery time was stated 7 - 14 days. Shortly after I received a call saying the goods were ready and that they wanted to deliver. A Saturday was not in the offing - only days that were totally unsuitable. Time went by and no contact was made with me to arrange another date. I telephoned and was told there was 'no stock'. I asked how could that be when the stock had been placed for me once. I waited and called again a few days later. This time there was 'a delay in stock' and would get back to me in 48 hours. Again I asked how could this be when stock was supposed to be assigned to me. I was told stock get reallocated if I don't commit to a date. I did not receive a call 48 hours later but more like 4 days later!! This time I was asked if they could delver on 03.06.11. Inconvenient as it was I re-arranged my work to take the day off. Today I received a garbled message to phone the hotline. I phoned the general line as I could not make out the number to ring and now they tell me that there will be no delivery on Friday as there is a problem with the stock and I will be contacted in 7 days!! I am absolutely disgusted in the way I have been treated over these goods. I would like to know if you are going to commit to this delivery, when and if not what (if I decide to) I need to do to recover my monies that you have had for near on 6 weeks. An urgent response would be appreciated - This is the letter sent. What I received was the standard corporate 'suit all' reply. 6 weeks later I will be cancelling my order and I will have to wait 5 more days. DO NOT TOUCH ARGOS!! On or around 20.04.11 I placed the order mentioned. Delivery time was stated 7 – 14 days. Shortly after I received a call saying the goods were ready and that they wanted to deliver. A Saturday was not in the offing – only days that were totally unsuitable. Time went by and no contact was made with me to arrange another date. I telephoned and was told there was ‘no stock’. I asked how could that be when the stock had been placed for me once. I waited and called again a few days later. This time there was ‘a delay in stock’ and would get back to me in 48 hours. Again I asked how could this be when stock was supposed to be assigned to me. I was told stock get reallocated if I don’t commit to a date. I did not receive a call 48 hours later but more like 4 days later!! This time I was asked if they could delver on 03.06.11. Inconvenient as it was I re-arranged my work to take the day off. Today I received a garbled message to phone the hotline. I phoned the general line as I could not make out the number to ring and now they tell me that there will be no delivery on Friday as there is a problem with the stock and I will be contacted in 7 days!! I am absolutely disgusted in the way I have been treated over these goods. I would like to know if you are going to commit to this delivery, when and if not what (if I decide to) I need to do to recover my monies that you have had for near on 6 weeks. An urgent response would be appreciated – This is the letter sent. What I received was the standard corporate ‘suit all’ reply. 6 weeks later I will be cancelling my order and I will have to wait 5 more days. DO NOT TOUCH ARGOS!!

]]> By: Catherine Mackayhttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-1084 Catherine Mackay Mon, 30 May 2011 21:53:35 +0000 http://www.complaintletter.org.uk/?p=747#comment-1084 Today I went to Argos store in wick,caithness to purchase a gold chain,the sales assistant-Millie-was very nice and realy helpfull and gave excellent advice however as we wanted to view more chains Millie had to call on the manager whose name was Tracy was very rude to the point that we were very embarrased and uncomfortable viewing the chains,she made us feel as if we were going to steal and the way she spoke to staff member was unacceptable she should not be in such a position or even dealing with the public never been treated in any argos store like this before...disgusted especially as we spent a lot of money Today I went to Argos store in wick,caithness to purchase a gold chain,the sales assistant-Millie-was very nice and realy helpfull and gave excellent advice however as we wanted to view more chains Millie had to call on the manager whose name was Tracy was very rude to the point that we were very embarrased and uncomfortable viewing the chains,she made us feel as if we were going to steal and the way she spoke to staff member was unacceptable she should not be in such a position or even dealing with the public never been treated in any argos store like this before…disgusted especially as we spent a lot of money

]]> By: Emma MacDonaldhttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-1029 Emma MacDonald Sun, 01 May 2011 08:55:35 +0000 http://www.complaintletter.org.uk/?p=747#comment-1029 I would strongly advise anyone against buying anything electrical from Argos as their exchange and repair policy is diabolical. In January of this year I purchased a Hitachi Freeview+ box, from the outset I had issues with the item finally culminating in it completely stopping working at the start of April.I packed it all back up and returned it to my local store (not the store I had bought it from) to be told it would have to be sent away for "up to a fortnight" lo and behold the 2 week threshold came and went with no sign of my box being returned, phoned local store to be told they had no idea when it might be back. Then phoned customer services to see if I could get anywhere with them to be given a reference number and told that someone would call me back...as yet no one has.The item I bought was £110, it stopped working after 3 months and now it's looking as though I may have to wait the same length of time to get it back from being repaired.After this experience, this will be the last thing I purchase from Argos and will be recommended that friends and family follow suit. I would strongly advise anyone against buying anything electrical from Argos as their exchange and repair policy is diabolical. In January of this year I purchased a Hitachi Freeview+ box, from the outset I had issues with the item finally culminating in it completely stopping working at the start of April.

I packed it all back up and returned it to my local store (not the store I had bought it from) to be told it would have to be sent away for “up to a fortnight” lo and behold the 2 week threshold came and went with no sign of my box being returned, phoned local store to be told they had no idea when it might be back. Then phoned customer services to see if I could get anywhere with them to be given a reference number and told that someone would call me back…as yet no one has.

The item I bought was £110, it stopped working after 3 months and now it’s looking as though I may have to wait the same length of time to get it back from being repaired.

After this experience, this will be the last thing I purchase from Argos and will be recommended that friends and family follow suit.

]]> By: Mrs Regina Worrallhttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-931 Mrs Regina Worrall Wed, 16 Feb 2011 13:56:27 +0000 http://www.complaintletter.org.uk/?p=747#comment-931 I sent a complaint to argos a few days ago regarding my son Parish Hill-Worrall ordering a divan slide storage single bed, After being told it would be sent out on different days, then it got damaged and had to choose another. we did this only to be told they could not deliver. I have always been a loyal customer using argos, I am a pensioner and trusted argos for their service, now I have missed out on all the good sales and have to pay extra for a new bed now. I feel deeply let down by argos and shall stay way clear of them in future as they cant even be bothered to reply to a customer who sends a complaint in, what kind of service is that?????? I sent a complaint to argos a few days ago regarding my son Parish Hill-Worrall ordering a divan slide storage single bed, After being told it would be sent out on different days, then it got damaged and had to choose another. we did this only to be told they could not deliver. I have always been a loyal customer using argos, I am a pensioner and trusted argos for their service, now I have missed out on all the good sales and have to pay extra for a new bed now. I feel deeply let down by argos and shall stay way clear of them in future as they cant even be bothered to reply to a customer who sends a complaint in, what kind of service is that??????

]]> By: Johttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-807 Jo Thu, 06 Jan 2011 13:55:04 +0000 http://www.complaintletter.org.uk/?p=747#comment-807 I bought a BUSH Washing machine around Xmas time and it is faulty I contacted Argos and send an engineer he said he fixed the problem but in the evening I done a wash and noticed the problem is still there I tried to contact Argos I been transfereref from department to department round the circle for 25 minutes no solution I even asked i can return it and buy anotherone as it is less than 16 days but they said no. I have grief of the faulty product you sold to me which is not even 2 weeks ago I only used it 3 times not even doing the job. I agree with all customers who complain on this site as it it still right. It is better not to buy from Argos. As a vustomer i will go where I can be treated with respect and as mutual service. As it is not nice to take money and treating me bad. Very bad customer service. I bought a BUSH Washing machine around Xmas time and it is faulty I contacted Argos and send an engineer he said he fixed the problem but in the evening I done a wash and noticed the problem is still there I tried to contact Argos I been transfereref from department to department round the circle for 25 minutes no solution I even asked i can return it and buy anotherone as it is less than 16 days but they said no. I have grief of the faulty product you sold to me which is not even 2 weeks ago I only used it 3 times not even doing the job. I agree with all customers who complain on this site as it it still right. It is better not to buy from Argos. As a vustomer i will go where I can be treated with respect and as mutual service. As it is not nice to take money and treating me bad. Very bad customer service.

]]> By: ALAN J BOYLEhttp://www.complaintletter.org.uk/argos-a-girl-needs-her-privacy/#comment-708 ALAN J BOYLE Thu, 11 Nov 2010 00:22:26 +0000 http://www.complaintletter.org.uk/?p=747#comment-708 Dear Sir, I have purchased a lot of goods from your company over the years and on the whole been very impressed with the service, but on this occasion I am quite baffled as to how you can sell a mobile phone then force/bribe people to buy top-up credit or they cant buy the your phone's. As well you know you cant force people to buy a product or service under THE SALE OF GOODS ACT, so why do you insist on this company policy when it is against the law or have you got a GET OUT OF JAIL FREE CARD tuck up your sleeve that the general public don't know about. regards Alan J Boyle Dear Sir,
I have purchased a lot of goods from your company over the years and on the whole been very impressed with the service, but on this occasion I am quite baffled as to how you can sell a mobile phone then force/bribe people to buy top-up credit or they cant buy the your phone’s. As well you know you cant force people to buy a product or service under THE SALE OF GOODS ACT, so why do you insist on this company policy when it is against the law or have you got a GET OUT OF JAIL FREE CARD tuck up your sleeve that the general public don’t know about.
regards
Alan J Boyle

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