Dear Mr Halfords,
I hope that you are thoroughly ashamed of what you have done. As a result of what you did, I regret to inform you that i will, in fact, be suing you.
A couple of months ago, i came and i bought a bikr at halford’s. It was a purple bike, a children’s one. Now, the child that i bought it for has come to me, to say…
“My bike isn’t working. We’ve been to halfords about a million times to try and get it fixed, but nothing works.”
” What’s wrong with it?” I asked
Her reply was”… umm,… Well,… you see,… it isn’t working because it’s already had two flat tyres. Is there anything you can do?”
That little girl was 5 years old. She now has to get a new bike, according to her. AND I AM NOT HAPPY.
FIX IT.
before the same thing happens again.
Yours sincerely,
V.I.P
( Very Irritated Person)
{ 13 comments… read them below or add one }
2 flat tyres can be fixed easily!
Get your puncture repair kit out!
Purchased a Boardman bike from Halfords
I have just recovered from multiple ankle breaks and been off work for approx five months ,I thought the purchase of bike would help me get fit again,
The bike i purchased was a Boardman Comp not a bad spec, looking at the setup the gears had not even remotely been setup even though i had phoned up and arranged a time to pick up the assistant went off with the bike to sort this out and to put air in the tyres before this he asked me if i wanted to ride it around? the setup was alittle better nearly good enough to ride,
After a few days i had taken the bike out for my first ride, somthing just did not feel right i heard a clunking noise from the front end and the brakes rubbed even for a bikes brakes bedding in it was loud, as i leant foward to look the handle bars just dropped foward i found the bolts could be turned with fingers ,closer examination the whole head moved from side to side it was a death trap, I then decided to take it in to a local bike shop i wanted a new saddle and headstock fitted so i asked them to give the bike a check ,
they said after inspection no PDI checks had been done no grease applied ,front mech not secure ,bars loose, headstock not right ,Gears needed setting up , brakes needed sorting,rear cogs out of true,peddles not secure and no grease this cost me a £144.00
I later phoned to speak with the manager of the store,they said he would call me back so i left my number he did not bother to return my call.
I was told that the bike was only sold in stores that had boardman trained people these people did not have a clue,why should i buy a new bike put myself in danger and then have to pay to put it right ,
Why not let your reputation and branding get ruined by the the store you sell your bikes through Chris if you ever read this?
I am sure there are some good people in Halfords and these people must get frustrated with the shocking lack of customer care and it ruins your reputation.
I want a refund to cover my costs and i do not trust you to do any work on my bike,
So this bike is likely to be returned under trading standards i will be checking this out during the next few days.
Most of Halfords Employee’s do all they can for customers, but when we get customers coming in complaining about stuff they have done? That is your own fault. With bikes ‘ONLY THE FRAME IS COVERED’ thats means pedals, wheels, tyres, brakes. Have got nothing to do with us. Gladly we will check it if you have a bike care plan but if not then,, errr no!
Oh seriously sometimes it makes you wonder, every, single, customer will talk down to you and think that they know better. We are the trained ones, we know what were doing. Fair play newbee’s dont know too much but they all get trained one time or another.
Then you get the customers that walk in saying their sat nav doesnt work, its stuck on demo mode? No love, you’ve still got the piggin’ sticker display on?
It makes us soooo angry some times! We get whistled at, clicked at, shouted at to get our attention. We are not dogs ok!
Well” I got my mum a bike from Halfords,after 2 days things started going wrong with it,so I took it back to show that the 7 speed set was rockying side to side ,so the chain was doing the same.I was told all bikes are like this.I know this is not true,as I have had many bikes and spoke to any other bike shop.
I would never get another bike from Halfords and happy to share this info to anyone that asks me.
Halfords really need to look long and hard about where there bikes come from,as my mums bike as now 4 faults after less than 10 weeks.Faults wt gears ,wheels,not done one wear and tear,as my mum one takes very short trips to shops.
clive
Halfords has NO Customer care any more time us Britts got togather and stopped using them.
Shall always be known as halfruds which is what it is.burnie Nixon
sat nav TomTOM battery will not hold charge and they will not exchange the law is the law get it right you frudsters….
Just celebrating a year of getting nowhere with Halfords. Having 2 store managers agreeing that the bike they sold me is unfit for purpose is not enough for Customer Services. They refuse to exchange the bike but instead want to fit a £58 part to it which won’t fix the problem and even worse according to another manager is not safe!
Halfords obviously think they are too big a company to take customer retention seriously.
Perhaps they ought to think about Woolworths etc who also thought they were indispensable to the high street. ,
Hi you are 100% in what you have wrote,my mums bike started going wrong after 2 days and Halfords wd not do any thing and said all there bikes are the same,I would never buy a bike there.
clive
HELL YEAH B17! as a women (who is a trained mechanic, and has been for 5 years) I get “oi” and “come here” or clicked at for people to get my attention, maybe if people where to have MANNERS and realise just because im in uniform and work here does not mean you treat me like a dog! maybe if they try “excuse me” or “are you busy” they would receive the same politeness and customer service they expect! Customers are quick enough to make a complaint, but dont even say thank you when a member of staff is outside in the pissing rain fitting your bloody car battery! And as for refunds maybe if people kept PROOF OF PURCHASE WHICH THE LAW STATES IN THE SALES OF GOODS ACT 1979 and was polite to us we could do something about it, but why put our head on the line for a rude customer who thinks nothing more about you than shit on the street!!
I bought an apollo phaze 20″ and as soon as I rode out, BEARINGS!!! rear wheel bearings damaged, had to get them replaced but it took halfords 3 days for this! the gears were not aligned and I knew they slipped just a bit but one day I was on the road, gears slipped while’st I were pedaling and straight onto the road I go with a car swerving past me and I was there with cuts, bruises, injured ribs, frozen knee, injured back, neck, shoulder……
….. so I went back there and I had to go in and out for 2 weeks without any work being done, same thing happens: come back tommorow, untill one day they actually started doing it and they told me to come back in at closing time or just before, and they should’ve had the bike ready and inspected 30 mins before this but only a front wheel was replaced!
I came back the next day to find the gears were still a potential hazard so I went back and after some speaking, they agreed to give me a replacement bike in exchange for my defective one and when I came out with that, FLAT TYRE!! On the way home there was a Kwik fit centre so they pumped it up for me (with thanks to them) and they showed me that the air machine said it had only 10 PSI in the rear tyre, I have now around 50 PSI in the tyre and will be cycling to school shortly, so lets hope there is still at least a bit of air in the tyres!! Otherwise it trading standards, a solicitor and citizen’s advice!!
Hi” my mums bike started going wrong after 2 days,if you want a bike,best to go to a bike shop, ha ha
No way after buying my mum a bike at HALFORDS would buy another.
i will be leting people know not to go to halford as i left a bike over then when i went to pick it up it hadnt been kept so then they didnt know which bike it was. so when i checked thought it looked small so said i will bring child in to make sure it was the right one. they told me only one left so be quick so asked the price so could bring the money in they told me 99.99 i said ok then went next day they asked for 108 said no 99.99 wouldnt gave me it at that price so will have a sad little girl xmas day.
I work for HALFORDS and most of the staff dont care because HALFORDS treat their staff badly and only employ part time. Plus a lot customers talk to the staff like servants. Respect will breed respect and disrespect will do the same.