Im a 17 year old girl who is fed UP of life, i feel like i cant moan to other people, so this letter, as well a complaint, is a long arse moan.
I am doing my second year of a levels at school and am not the most naturally clever person so i do have to work hard… My mum doesnt have enough money to give me, well, anything, so i recently got a part time job at b&q.
I work 20 hours a week, two 4 hour shifts a week and 6 hours each weekend day. i am EXHAUSTED.
i go to school 25 hours a week as well as a hefty amount of school work and coursework and exams.
Its now january and i have had three exams, still working my twenty hour week. I booked this weekend off as i started work in b&q and have been looking farward to it, and been so excited for weeks, finally a chance to relax without exams for a weekend. But no, my boss tells me TODAY that i have to work. i am furious. i begged him to let me have it off but he refused.
moreover, i also booked off two weeks of my week day shifts as in a month i have a play to do for my exam. He also tells me today, i cant have two of the shifts off. one of which, is the evening of my EXAM. i dont know what to do. i am so exhausted, i have yet more deadlines and exams coming but i desperatly need this money to survive

{ 15 comments… read them below or add one }

John January 27, 2011 at 1:43 am

Is there another manager to talk to? Surely it doesnt look good for them making it hard for part time workers to further their education.


Christopher Marson March 18, 2011 at 9:26 pm


I’m sure you have now resolved your complaint with B&Q but I just wanted to say I feel for you and hope you are ok.

The problem with have here is little people like your manager eats, sleeps and lives B&Q, this is his life, this is more than likely the only thing he has ever done and odds on, will do it as long as they will have him. You on the other hand have your whole life ahead of you and this rather crappy job is only a passing job and although jobs in this day and age are important I really wouldn’t take it that seriously. (or your manager for that matter) Your exams are far FAR more important and if it means telling him you will be having the time off to ensure you complete your exams for the sake of a good mark I say do it. If you work hard now you will get a much better job than your manager could ever dream of.

I wish you well with your studies and remember.. if you are a door mat, people will wipe their feet on you!

Take care

Chris xoxo


ELIZABETH GRIFFIN October 15, 2013 at 7:45 pm

My husband and myself went to b&q today for storage boxes but when we got them home the floor was broken. I phoned the store and was told to bring the broken part back and they would replace it. So this is what we did, but when I showed up at the store, a duty manager said that it wasn’t broken and that’s how it was meant to be.(not pleasant the way I was spoken to)She argued with me and was quite unpleasant, saying to bring the instructions in and she would prove how right she was. When I got home and checked them, she was so wrong and now I have to make another trip of 35 miles again to get the part replaced. Being pensioners, this is an expense we can ill afford. I also noticed that if you spend over £50 its free delivery, guess what, they wanted to charge us £20 even though we’d spent £170 whats going on there? finally the young man on the till Lewis was really nice as was Wendy, perhaps they can teach Gill how to be nice to customers !


tom November 4, 2013 at 11:14 am

I agree with everything you are saying here
We spent a fair amount of money in B&Q and was very disapointed too in the way some assistants spoke to you and can be very rude,some are ok that is when you can find someone of coarse.
We bought a upvc front door along with other items and was told we could get free del but am waiting a week! Plus we could not order the door we wanted because it needed to be ordered and would take 6 weeks for delivery so sod that service
We even asked if we could take what we can manage to take and have the rest delivered they said sorry we cant!!!!!! What a crap service from B&Q!!!!!!!


Norman Flynn December 7, 2013 at 5:40 pm

I ordered a gas fire 2012 from Poole Dept which we were told it would be in store with in 3weeks 8 weeks later no 1 has been in touch so I decided pop to the store to be told there is no fire as the company that
Supplies the fires have gone bust ??? So after some debate I go my money back Last weekend 31/11/13
My wife had seen a electric fire and surround which was on offer I did say to my wife are you sure after
Last time so we give them anther chance so my wife ordered on line which was a 7 day delivery so we thought great just for Christmas Wednesday 7/12/13 we were told to ring a number for delivery and were
Told the only delivery would be 3/1/14 ?? So much for the 7 days I think now BQ should start getting there act together as I don’t think I will be paying them a visit very soon ???


Michelle Rowland January 14, 2014 at 5:50 am

Recently spent over £300 on paint from b and q. The paint was mixed, where by they remove lids from tins and put back on…usually reinforced with clips to avoid spillage. Well with my paint they didn’t put clips on, didn’t even place tins in carrier bags for me after spending a considerable amount of money.
Well I guess you know what’s coming next…the tins toppled over in the boot of my car, the lid from one tin came off, five litres of the stuff everywhere! Bear in mind these dulux paint lids usually need the force of a screwdriver to get them off! Quite clearly this lid was not replaced correctly!
Panic stricken I rang b and q to ask if they could help in anyway. A very rude and aggressive manager told me completely my fault, once I leave the store it’s my responsibility. Not so much as a good will gesture to replace the tin of paint. Despite the fact they broke the seal and didn’t secure the lid correctly.
I won’t be going to b and q ever again and I will make sure myself, friends and family members shall always use Homebase in future.pffftttt! Rant over.


v.m. April 9, 2014 at 9:17 pm

Needed a new battery drill for some outdoor work as the ones I had would not hold any charge. Saw that B & Q had a Ryobi 18 volt starter kit (2 batteries with a charger for £ 98.00. Called Wednesday pm 2nd April at the Halifax branch, but none on the shelves, and was told by customer service that there were none in stock. However if I ordered and paid for the item it would be delivered from a neighbouring store the following day. Using my Diamond Club card (10% discount), I ordered and paid for it. I was told by Linden that he would ensure it would be delivered for the following day, and took my phone number in order to inform me of it’s arrival. It took him about 15 minutes to process the order, purely because he broke-off, literally every 30 seconds to summon non-appearing assistance to the desk. Not having heard anything on Thursday, I called at the store mid Friday morning to be told it had not arrived, Linden was on his day-off, and that the manner in which he ordered the item, it would never arrive. The Huddersfield store had 27 in stock, and I was told that it could be ordered from Huddersfield, and would arrive tomorrow (Saturday). I really did need to have the item by Saturday morning at the latest. I asked if delivery would be guaranteed for the following day, and was told “no, that purely depended on Royal Mail”. I asked if I could take the paperwork I had been issued to the Huddersfield store and collect the item myself. I was informed that “it didn’t work like that”, but I could take a refund. I then pointed out that as I had used my Diamond Club card to make use of the 10% discount, and asked if together with the £88.20 refund B & Q would issue me with a £10 voucher for me to take to Huddersfield. I didn’t mind doing the extra 20 miles return journey, but as the error was with B & Q, I did not feel it was equitable that I should also lose out financially. Again I was told “it didn’t work like that”, she was not prepared to consider anything further, and her manner was quite surly. I took the refund and set off to the Huddersfield store. The Halifax store phoned me as I was on route to ask if I had received my refund. I replied that I had, and as I had someone’s ear, I said I would like to register my complaint. She replied that she would “get a manager to ring me”. She did ring back only to say that as a manager had spoken to me at customer service, she saw no point in speaking to me again, but I could write in with my complaint. I did not see the point of putting any more effort into the event for it to be ignored. I thanked her, and said I would not bother.
On route to their Huddersfield store I called at Homebase to find that they had a Stanley 18 volt two battery drill reduced from £149 to £99. I was asked by an assistant if he could be of any help, and furnished me with the item. I duly purchased the drill, put the batteries on charge, and started the DIY job first thing Saturday morning, don’t know how the Ryobi might have performed, but I am very pleased with the Stanley Fat Max.
I have become disappointed and disillusioned with B & Q. Although there might be the occasional acknowledgement on entry, no one seems to really care, and no one in senior management seems to be pulling it altogether. There is no customer service, and I am not prepared to put up with surly and discourteous staff.


john collins July 19, 2014 at 6:31 pm

my son started work at band q when he was 16 .he enjoyed his job very much until recently he resigned because he was being bullied my a new manager there ,who was sent there ,he has sacked at least 3 staff there , he told my son he could not use the toilet ,also bad mouthed him in front of customers ,ie saying get on that till now , made to do the work of 3 people . in the short time he was there .presently i am seeking legal advise , as I believe my son who is now 25 years old should not have to be treated like this he has been on anti depressants from his doctor . was advised to quit ,


rajnikant August 13, 2014 at 6:01 pm

i went to b&q today to buy 6 chairs and table. I am a pensioner so was entitled to10% discount.I did not have a big car so i decided to reserve the chairs giving £50 as deposit and collect it next day.The sales girl named Bharti was so rude and said she couldnt take my deposit and i would have to pay full price if i collect it tomorrow.I think it is quite normal in other stores to reserve the items but the way this lady was behaving with attitude problem shouldnt be working in b&q.No wonder the company is not doing well in sales.
The branch i went to is in Kingsbury


Chippy September 8, 2014 at 2:49 pm

I have just wrote a complaints e-mail to B&Q about having to wait 4 minuets for the phone to be answered only to be cut off, phoned again and phone cut off , phoned again (guess what- you’ve got it)
finely got through and the service I got over the phone was CRAP. I will never shop at B&Q again..


Katherine Harris November 12, 2014 at 1:14 pm

I purchased a pair of laddersThey were to be next day delivery.Ok I
Did not expect them on Sunday ,but did think iwould get them Monday
Or at least Tuesday .As no delivery by 2.30 i setnt 2emails no reply
Tried to phone was kept on for 15min,after a long conversation i
Was told it would be with me later that day,guess what? No delivery.
I am a pensioner an God knows what my phone bill will be like.
I shall never shop with them again.Dont even try and complain they
Just cut you off.To sum up I am still sitting here waiting ,and waiting
They have my money now so they don’t give a hoot.


Shahnaz April 6, 2015 at 9:37 pm

I will never shop at b&q again, the real reason why they are closing 60 stores is because of the way the staff treat the customers , I had 3 staff laugh at me a mistake that they have made!!


c.williams November 10, 2015 at 5:44 pm

i recently complained at the state of the wheelchairs at b&q cardiff gate to their head office because they are so dirty and also there are no tyres on them staff have told me that they are sick of complaining to their manager is there no meaning to customer service any husband is disabled and we look forward to going to the out of town stores but b&q are ltting their standards go


Larry Bonnici July 20, 2016 at 4:44 pm

Dear Customer Care
I am just fed up waiting for somebody that you have Recomand to me to come and
Measure up to fit a Floor to Sealing wardrobe I have been waiting 7 day already
And no body came ,they keep saying they are coming but no one turn up
I have Phoned these People up but all I got is Promises
I have already Paid the some of £50 but we are still waiting,Can you Please Let me Know
WATH is going On.

Sincerely yours Larry Bonnici


Larry Bonnici July 20, 2016 at 4:51 pm

Please can you let me know when they are coming to masseur up for my
War drop I have been waiting already 7 day and all I get is promises
I have paid the some of £50 but nobody came to measure
Can you tell me wath ells can I do to get these People to come.
I am very Disappointed with the Service

Sincerely Larry Bonnici


Leave a Comment

Previous post:

Next post: