Dear Stagecoach,

Having travelled on your buses for many years, and having seen a considerable decline in standards, I feel I must voice my concerns, hoping you will listen and take notice, as I am sure I am only one of many disgruntled passengers.
I would be grateful if you could address the following issues:
Why do your drivers think they are on a race track, ignoring speed bumps, and braking sharply at bus stops. If I ever have to go upstairs, (A last resort), I spend my entire journey worrying how I am ever going to get back down again safely.
You advertise a ten minute service on my local route, but I regularly have to wait over twenty minutes, only to see two or three buses arrive together. If I have an appointment in town, or a train to catch, I now leave my house half an hour earlier, in order to ensure I arrive on time.
How can your electronic board display ‘next bus due six minutes, five, four, three, two, one – then suddenly disappear off the radar – and no bus!
Unfortunately for its residents, your company has a virtual monopoly in this city, so I have no choice but to use your service.
In today’s eco-friendly climate, we are frequently being encouraged to ‘ditch the car’ and take the bus – perhaps more people would do so if they had a service they knew they could rely on .
This is not the first time I have written to you, the previous occasion was after a very long and stressful journey going to visit a sick relative in hospital. In that instance my individual questions were not answered – I received one of your bog standard ‘sorry’ letters and a complimentary weekly bus ticket. I’m not after freebies – just to be able to get from A to B – hassle free.
I would be extremely grateful, if on this occasion, you will take my issues ‘on board’, and give me the courtesy of a personal reply.

Yours Sincerely
A very unsatisfied customer

{ 76 comments… read them below or add one }

Gemma March 2, 2011 at 7:14 pm

I am wrting this regarding to the DISCUSTING service we were provided with travelling on one of your busses today, we got the number 101, 5.15pm bus from folkestone, with collossal amounts of people,our journey started with an emergency stop pulling out of the station as the bus driiver pulled out in fronnt of a moving veichle, driving through seabrook the bus driver became very aggitated by a group of youths which were pressing the stop button on a regular basis, therefore the driver decided to stop the bus in the middle of a road and head off to grill the children rather than removing them in an adult way!
the driver then pulls out the stop in a huge huff with minor concentration to other traffic or veichles in which another emergency stp took place during this another passanger hit his head who will also be making a formal complaint alongside an expectant mother in total 7 passengers traveling on this but decided to exit in the middle of the road!!
our service recieved alongside the other 20+ passengers travelling was appaulig and this journey could of resulted in some severe injury, the driver is clearly not acceptabe to work alongside the general public to ensure there safety and well being in the future!! many thanks gemma lindsey, i iwill e waiting for feedback regarding ths compaint or these matters will be taken further!


lee January 12, 2012 at 11:25 am

look at a drivers time table.
you will be disgusted
i drove the triangle through whitstable.i got 4 minutes too serve 5 stops which in the real world would take 15-20 minutes.dont blame the driver blame stage coach


Sharon Foulkes May 8, 2011 at 10:52 pm

I am commenting to COMPLAIN about the 19:29 368 on 6th of May 2011 at St Anns Road. It was raining down thundering and Lightening i had my little girl with me and we held our hand out and the 368 Driver did not slow down or stop and my little girl isn’t so keen on lightening as it can kill people and do alot off damage i would like something to happen and i am NOT very happy with that driver! Thank-You
Sharon Foulkes


lee January 12, 2012 at 11:20 am

try driving a wouldnt believe the stress a driver has too deal with.passengers,money,constantly getting cars and lorries cutting you up.
and the driver has all this too deal with
so take a step back and think


Chris March 20, 2012 at 10:00 am

It’s your job to expect that, that’s like a Policeman saying he has to deal with too many criminals, grow a pair and accept some responsibility for your actions and attitude.

Chloe June 6, 2013 at 5:27 pm

Try using capital letters…Not just bus drivers get the odd lorries and cars cutting them up.If they can not handle their job,then why go for it?Also, why would the driver be handling with money while driving?Also if the driver is that blind to see someone sticking their hand out, then they either need to go to Specsavers or quit the job!!As it is not suitable for them.

Your reason for the above;

lee 12 January, 2012 at 11:20 am
try driving a wouldnt believe the stress a driver has too deal with.passengers,money,constantly getting cars and lorries cutting you up.
and the driver has all this too deal with
so take a step back and think

Is a load off shit.

Chloe.Davie (13 years of age).

FK-10 November 22, 2015 at 4:32 pm

And what lee that gives a driver to just drive past a stop without picking up the 2 passengers, one of them being a little girl in terential rain and thunder. Don’t think they need to take a step back and think! Instead think you need to get your stupid head tested! If you drivers can’t handle the pressure go find another job instead of neglecting paying passengers whom pay your wages!

Joanna McDonald April 16, 2015 at 9:08 am

If you dont like your timetable as a bus driver get another job. I work in the public sector as well and if I spoke and treated the public the way some drivers do, I would be severely reprimanded. Because bus drivers havent got anybody watching them as such they think they can get away with anything.


Josh June 19, 2011 at 6:29 pm

Stagecoach and arriva regually drive past bus stops often and this has happend to me regually. This is because they are going to fast and it is regually on the 14 route. On top of breck road by the water tower arriva as well as stagecoach drive around the corner at around 35-40MPH when the bus stop is a matter of yards away. It is probably around 20-25 yards away. They usally tail gate behind other large vehicles and buses as their are a vairety of differnt number buses on that route until a point. Wether this is to save time i do not know. This has happend more than once, maybe about five times this year alone.


lee January 12, 2012 at 11:29 am

did you put your hand out
No you never.its compulsery too flag down a bus


Chris March 20, 2012 at 10:02 am

This is the attitude i was talking about in my last comment, you shouldn’t be working with the public mate.

FK-10 November 22, 2015 at 4:37 pm

No Lee, he’s stood at the bust stop waiting for dominos Pizza!

Shirin sayeed July 19, 2011 at 9:30 pm

Dear Stagecoach,
Having travelled on your buses for many years, and having seen a considerable decline in standards, I feel I must voice my concerns, hoping you will listen and take notice, as I am sure I am only one of many disgruntled passengers.
I would be grateful if you could address the following issues:
It was 19th july 2011 at 8.20am, I was in the bus stop opposite st pauls way school waiting for 309 bus for nearly half an hour, the bus came and stopped and was not full at all, half of the bus was empty and surely could take more passengers. The driver allowed the passenger off and decide not to let anyone in. I try to knock on the door but he did not even look. I followed the driver and took his number plate and I noticed him stopping in the next stop and allowed a passenger in. I felt really angry and upset as I was running late for work, and this is not the first time it had happened many times, I have noticed that 309 services are very poorly and do not come very often. After a long wait they just drive off as if they choose what passengers to take.
The bus number was 309, number plate X697HLF

I would be extremely grateful, if you will take my issues ‘on board’, and let me know what action you took.
Yours Sincerely
A very unsatisfied customer


lee January 12, 2012 at 11:32 am

busses have weight limits.if the driver had too many standing at your stop that is why you couldnt board


Alice March 15, 2012 at 3:58 pm

I was on a bus this morning and there were about four people stand ing and one or two vacant seats. The driver wouldn’t let anyone else on even thought they have a standing capacity of 25. It was only after one of the other passengers complained to the driver that he started letting people on again but by then it was too late for those who had to wait a whole hour for the next one and be late for college. This was the 86 arriving at Winchester at 10.23. On top of that it was late.

FK-10 November 22, 2015 at 8:36 pm

Whatever Lee! The bus was half empty and oh mircously became under weight at the next stop to pick up a passenger without anyone getting off! Are you seriously stupid?

lewis June 11, 2016 at 6:10 pm

will u shut up m8. if the bus was over the weight limit then it wouldn’t be half empty and plus it said he lest some more passengers on so…

DONNA CROSS March 27, 2016 at 12:00 pm



DONNA CROSS March 27, 2016 at 12:09 pm


Shirin sayeed July 19, 2011 at 9:31 pm

Dear Stagecoach,
Having travelled on your buses for many years, and having seen a considerable decline in standards, I feel I must voice my concerns, hoping you will listen and take notice, as I am sure I am only one of many disgruntled passengers.
I would be grateful if you could address the following issues:
It was 19th july 2011 at 8.20am, I was in the bus stop opposite st pauls way school waiting for 309 bus for nearly half an hour, the bus came and stopped and was not full at all, half of the bus was empty and surely could take more passengers. The driver allowed the passenger off and decide not to let anyone in. I try to knock on the door but he did not even look. I followed the driver and took his number plate and I noticed him stopping in the next stop and allowed a passenger in. I felt really angry and upset as I was running late for work, and this is not the first time it had happened many times, I have noticed that 309 services are very poorly and do not come very often. After a long wait they just drive off as if they choose what passengers to take.
The bus number was 309, number plate X697HLF

I would be extremely grateful, if you will take my issues ‘on board’, and let me know what action you took.
Yours Sincerely
A very unsatisfied customer


Jenny Strachan August 1, 2011 at 5:39 pm

I am writing to you as i am sick disgusted with the service from the 59 bus comming to and fro from Northfield to ARI. I used to catch the 6am bus which was then changed to the 6.10am bus, i got so fed up with the bus not turning up that i have now changed to catching the 5.45am bus but as for comming home it is even worse. I get to the bus stop at 2,15pm, i know i have missed the 2.10pm bus but dont expect to have to wait half an hour for the next one then 2-3 buses turn up at the same time and if you say anything to the drivers they always have an exuce for it or the dont understand what you are saying.You may have a monopoly on this bus service but i noticed how you boasted about recieving an award for your country buses but did anyone bother to look into your other bus services,if i stayed in Inverness i think i would get home quicker…..very angry bus passanger!


DONNA CROSS March 27, 2016 at 12:26 pm



Kayleigh August 4, 2011 at 10:45 am

Furious! and im sure my sister is evan more, im sick of stagecoach, the buses are disgusting! always mess in them. The drivers are RUDE! My sister who is pregnant was getting her younger daughter in her buggy of the bus, she told the bus driver wait 2mins as im just getting her off then my son off as hes still on the bus….HE DROVE AWAY! with the kids still in the bus after replying to my sister asking him to wait “alright”. She had to leave her 10month old baby with a complete stranger!!! run after the bus as it was leaving station…banging on the side of it and scream STOP THE F**KING BUS. She eventually got him Kids where in bits – Im sure the other people on the bus where telling him to stop if they realised!! But im sorry he must of been blind, stupid & deaf if he didnt hear what she asked…and not to see the children still on the bus…digusuting her son is not evan 4 yet! her daughter is 10months & left with a stranger & she is in early pregnancy! Surely something has to be done about this…its ridiculous! i do not evan think he appolgised! anyways the police are coming to see her, im sure shes going to phone the press also….and there has to be something else that can be done…i mean that was DANGEROUS! they really need to take a closer look at who they hire….what if she had got hurt herself having to run after her kid and hurt her unborn child?!! pissed off isnt evan the word!


lee January 12, 2012 at 11:36 am

tell the police and get the driver and stage coach in court


Teri Armstrong August 27, 2011 at 11:28 pm

Are your driver bloody blind most of them take the biscuit. Today sat 27th aug i was on the no 12 on old shields road 2 double deckers went towards Wallsend not in services. Then the 12 continuing down Stotts rd Walkergate the 22 was behind the 12 until it stops to let me off only for me to witness the 22 speeding passed the 12 leaving 3 passengers who put their hands out by the way the driver of the 22 did’nt even think to look to see if anyone wanted his bus he totally ignored the fact that there is bus stop. people were going to work so thanks to him he made them late. this was at about 10ish this morning. I have never in my life knowing a bus service to be so bad. Nearly all your drivers are miserable n grumpy and speed freaks cheeky to passengers especially OAPs not pleasant at all. As for your sunday service is virtually non existent so why have a timetable when they can’t even be bothered to show up. The same on the no 12 after 6pm from beside the stop before the Walker bus terminus they don’t turn up there either n why don’t they separate the two 12s on that stop the one that terminus n the one that goes to Wallsend its stupid you separate the no 18s so why not the 12s especially when theres all that wasted space on the board. Its really daft; honestly your the worst bus company ever. Charm school don’t come into it if i dare phone up to complain all i get is a load of stupid excuses and silly comments no apologies or answers to my questions. 3 years ago i had an accident on the no 22 where the driver stupidly put his breaks on sharply where he made me fall on my back whilst i was holding two bags of heavy shopping as was trying to get a hold of the bar i’ve not been the same since i suffer with back pain most of the time now. As for the driver who caused my injury is still working for stagecoach which is totally wrong anyway i claimed compensation but thats not good enough because the service is worse the drivers attitude stink the passengers get left standing in the cold and rain. As soon as people get on these buses the driver pulls off leaving us no choice but to hold on tight till we make our way to the seats. So come on stagecoach get real let the passengers sit down before you move off be nice even when ye drivers have a bad day n don’t take it out on us and loose the stinking attitude. Or does stagecoach thrive on having a bad reputation ? Has stagecoach forgot its providing a service and if it were’nt for the passengers stagecoach would’nt exsist so its about time you treat your passengers with respect. Nobody has anything good to say about stagecoach so come on stagecoach turned it around BE NICE DON’T MAKE US MAD AT YOU or other wise you will start to loose passengers and you don’t what that.


Damien August 30, 2011 at 2:19 pm

Dear Stagecoach
I boarded a No 1 bus from Orton to Peterborough city centre today (30th august 2011 at 09.43).
I showed the bus driver my National Disabled Bus pass ,which I believe is recognised by all bus companies within UK.
Because my pass would not scan on the ticket machine ,I was told by the driver that my pass was invalid and that I would have pay £3.50 fare if I wished to travel .My partner and her daughter had already purchased tickets and boarded the bus ,so I had no choice but to pay the three pound fifty,the bus driver had already been rude in his manner to my partner whilst questioning her about the age of her thirteen year old daughter , and his attitude became even more unsympathetic and borderline obnoxious whilst dealing with me .I understand that bus drivers have stressful jobs and sometimes unthankful but this is no excuse for poor customer service or rudeness.
I exited the bus at Peterborough bus station and made enquiries at the travel desk ,where my pass was checked ,it shows no sign of damage and is valid until Feb 2013.
I was then advised by the travel desk to go to the town hall,which I did ,however the staff at the town hall had no idea how they could be of assistance .I then used there free phone service to speak to Stagecoach customer service who took details of my pass and concluded that the bus driver had been wrong to charge me the £3.50 fare .I was .to return to the bus station and speak too Peter Kirby.I will remind you at this point that I am registered disabled and had considerable difficulty in making the journey to and from the town hall .Whilst Peter Kirby refunded my fare ,he stopped short at offering any apology for either the attitude or the mistake of the driver ,or for the inconvienence that this matter caused for myself .It saddens me that as stagecoach is such a large company with franchises nationwide on both bus and rail networks ,can treat their customers in such a contemptable manner .I would like to point out that i use buses because I am disabled ,not because i have a choice .despite my disability i feel lucky that i have the capacity to question things that i feel are not correct .However many of your disabled passengers would not be able to bring these matters to your attention .It is not the first time that i have seen disabled passengers treated badly by stagecoach drivers within the peterborough area ,maybe your drivers would benefit from attending a course on dealing and assisting disabled travellers . .


lee January 12, 2012 at 11:42 am

stage coach drivers have unpaid fair tickets which you complete and the driver
make a complaint too the top


donna cross February 9, 2016 at 2:30 pm

hi their can you look in to tjhis issues over a stagecoach bus driver about 12weeksasgo as idid get on the stagecoache bus the 19 on breck field road meresy side asi had been in to kellys wines to get a save away ticket called warnes as they are about 450 to buy as well now when igot on the bus the ticket was not working at the the ticket machine as well now then he looked at the ticket and said that it had run out nbow ihad to pay about 23 o for asingle as well AS I COULD NOT GET HOME AT ALL FROM DAVE OQWENS AND THE BUSDRIVER COULD HAVE LEFT YOU STRANED AS WELL NOW TOO AS WELL IF YOU LOOK IN TO THIS NOWFROPM DONNA MARIE CROSS 28 GRAYLANDS ROAD WALTON L49UQ

Michelle October 24, 2011 at 2:10 pm

My niece has got a £9.50 megarider and wanted to catch the bus from Bellamy road to Rainworth but the bus driver told her to get off the bus because you need a £12 one. I thought the £12 one was from Mansfield not Bellamy so my niece had to walk to Rainworth. the bus was the 28


Joanna November 11, 2011 at 3:22 pm

Dear Sir/Madam,

I use the X17 service as my main form of transport from my home to town regularly. Since I am a Masters Student at the Robert Gordon University, I purchase the Uni rider all day ticket and I usually travel with my 3 year old daughter.

On my return home from Aberdeen City center today (11.11.11), I took the 2.30pm X17 bus from Union street with my daughter. I showed the driver my ticket, and he demanded in an unpleasant manner to produce my student card.

Because I had my daughter and a full handbag I had to try to find my card. I was getting very upset because I produced my student card to receive a student ticket in the first place. I tried to explain this to the driver and he very rudely told me that he was not interested twice. This became a very embarrassing situation for myself and my daughter to the point where the lady behind me asked if I needed money!

I did find my student card and produced this to the driver, I am very disappointed with his attitude and embarrassed about the situation which was created. I was made to feel as if I had stolen my ticket and that I was being dishonest. This really puts me off travelling with Stagecoach because my situation was not handled in a friendly and welcoming manner as I would have thought that good customer service was an ultimate goal.



lee January 12, 2012 at 11:47 am

I was a bus driver with stage coach and you do have very little time too board passengers and keep to your time table
the driver should not have been rude to you.but you should have your pass ready


Lewis March 5, 2013 at 7:24 pm

You clearly as as incompetent as the drivers, she said she produced it in the first place to ask for the ticket.

DAVID OWENS February 9, 2016 at 2:37 pm



DAVID OWENS February 9, 2016 at 2:45 pm

hi their goping back about 1979 2when iwas about aged 17 yrs old I got on amresy treavel bus the old 55 bus and afellow with long hair was very nasty to me as well from dave owens aqnd aother time in 1978 when iwas at st johns lane in bootle ihad no money for the bus and hye made me bung the busw apAUL TAYLOR WHICH HE COULED OFF GOT ME IN TO ALOT OFF TROUBLE AS WELL WITH THEBUS DRIVER AS I HAD ALOT OFF LEARNING DISABLRTYS AS WELL FROM DAVE OWENS AND AOTHER TIME IN NOVEMBER 2012 KIHNZADF GOT ON TNHE STAGE COPACHE BUS 53 FROM ISLINGTON CROSBY WHEN AYOUNG GIRL GOT ON THE BUS WITH ALSTIAN DOG AND SMACKED IT ON THE NOSEAND IDID COM PLAN TO STAGE COACHE NOTHING DONE ABOUT IT AT AL;L FROPM DAVE OWENS

Michael November 28, 2011 at 4:09 pm

Dear Stagecoach,

So after another one of your buses drove past me without so much as a whisker of a chance of me being able to stop it I thought enough is enough and that I shall write to you a letter of complaint.

This is in regard to the Liverpool 86C service bus; I think the one that thought he was competing in the title decider rally race today had the number plate of Nib 5455.

The cause of the problem is mainly to do with the influx of 86 buses (that love to all drive together in a pack; constantly waving and high-fiving each other like it’s a doubles tennis match and the other driver has just hit an ace)

So there is the 86 bus itself then there is the 86A 86C 86H as well as the rare 76 bus that also runs on Smithdown road and let’s not forget the 699. What your 86C drivers seem not to understand or rather not care for is that their bus goes to a significantly different destination to the other 86 buses. So people like myself wait for that specific bus. Unfortunately more often than not the 86C will be tailgating another one of the 86 buses.

So now it becomes a game of luck whereby if someone on the 86C bus lands on my stop then I have a chance to get on it or alternatively like today (and plenty other days) The front 86 bus stops at my stop with the 86C driver behind not even looking at the people on the bus stop waiting for the 86C (probably assuming we all want the 86 bus) And carrying out a quick manoeuvre in order to overtake the 86 that just stopped causing me to miss the 86C that I was waiting for.

The only reason I can think of him doing this is A. Poor training or B. He likes the feel of the swift overtake. My theory is that it is the combination of both these things.

So please tell your 86C drivers to stop tailgating other buses and actually look at the bus stop before speeding past it. I’d go as far as to adopt the principle they use in other cities where the bus has to stop at every stop regardless of there being any people on it.

Yours Faithfully


lee January 11, 2012 at 12:15 pm

I Was dissmised in november by sam o.m at canterbury.
my car broke down 3 times and i called every time.
i got sacked without an is this wright
i want my job if not i will take you to court
lee white


lee January 11, 2012 at 12:26 pm

sam dixon aint got a clue about running a bus service.
i run 150 busses when i was 19 forl L.T she has a bad attitude cant talk to staff.
has she been on a managers course.I think not


Tom Sermorer February 1, 2012 at 1:59 am

Stagecoach what is wrong with some of your drivers? Some are polite, helpful and look after their passengers…. It’s called customer service, and you should be hiring drivers that are contentious towards their passengers, not treat them like cattle?

Some of your drivers talk down to passengers, are sarcastic and parade around the coach like they are a Lord or something, and if anyone even dares to ask them a question regarding a their journey, they snap like you can’t ask them something in relation to their Job?

Please sort this out along with your over priced tickets.

Thank you.


Duane February 23, 2012 at 10:05 pm

Stagecoach today the 40A service you run from Lancaster Bus Station to Preston College was running 15 minutes late, When I saw the 40A come around the corner I couldn’t believe that it was a minibus, Now I never knew that the double decker college pays for could be replaced by a minibus, the situation doesn’t get any better when the 40B doesn’t start picking passengers up till Garstang. When the bus pulled into my stop the driver was still sorting his timetable and briefcase out whilst checking bus passes and printing tickets off, When I got on board the Optare Solo Minibus provided by yourselves all the seats were taken so I was forced to stand at the front for 50 minutes, I think that this is ridiculous and. There wasn’t just me stood up but many other paying customers including a pregnant woman, also as a result of the size of bus, some of my fellow passengers had to sit on the steps. In my eyes I find this very unacceptable.

Yours sincerely, From an Unsatisfied Customer.


Number 12 February 26, 2012 at 11:15 pm

Seriously annoying is the number 12 bus in Liverpool, drives past a lot of stops even when you put your hand out to hail it. The other two buses which go also stop at this bus stop ALWAYS stop, it’s only the 12 which doesn’t.


lee March 21, 2012 at 3:38 pm

chris i bet you cant even drive


Chris April 5, 2012 at 4:14 pm

What a grown up answer, well done, you should be proud of yourself.
2 Cars and a Motorbike, and you?


khaled April 26, 2012 at 11:24 am

Dear Stagecoach

Everyday I take the train from Manchester to Sheffield and when I buy my train tickets I can also buy a ticket called Plus bus ticket which I can use on any buses in Sheffield,it costs £2,30 and sometimes when I get on some of the buses I get inspected for 2 or 3 minutes and asked so many questions of what is this card or saying that this card is not allowed or that they have never seen something like that before , and the worst is that today one of your bus drivers (BUS number 120) was investigating about my Plus bus ticket and he insisted that this card can not be used in this bus (120) and that he has never seen anything like it before and after trying to explain to him how it works he refused to believe me and he stopped the bus and called someone on his mobile phone and then when he came back he said No this card can not be used here and he stopped the whole bus which was full of passengers because he was doubting the card I am using and then after few minutes he agreed to let me in the bus , at that time I felt like I am doing some kind of a felony or trying to get on the bus with some fake card which I made on my own, I just hope that you can somehow instruct your bus drivers on all types of bus passes and cards that can be used on your buses and probably make them more aware about them because I do not want this to happen to me or to anyone else again every time someone gets on a bus using a plus bus card.
after all a bus driver should not only know how to drive a bus but also he/she should be very knowledgeable with everything else that they need to know about in their job.

Kind Regards



jace April 29, 2012 at 10:11 am

I just want to know why do we have these time tables at bus stop’s as there is no point what so ever some bus’s do come on time by the time table but others seem to come whenever they like we pay more money now to travel on these bus’s but they in my mind are rubish I get a bus every morning for work my bus is due at 6:30am only 3 times the bus has been on time most of the time the bus comes at 6:35am inwhich causes me to miss my next transport & ive to wait longer & it is worse iff you are working a long distance & have to travel by two bus’s & a metro I would understand iff there was a traffic jam our road work’s but this is every day its anoing & I think stagecouch should be a much better service for people iff this happen’s they would not have as much complaint’s as they do till then iff they do provide a better service in my eye’s stagecouch is one of the worst bus services we have over in scotland where I have been for holiday’s they have they best bus services ive seen polite bus drivers & on time bus’s no matter what.


vicki October 22, 2012 at 11:05 am

i was waiting for a bus today with a elderly woman to go from honiton to exeter at 9.25am today although i wanted to get off for work in ottery as we was waiting at the bus stop he was 8 minuits late and when the bus showed he drove straight past us at the bus stop this has happend twice now and i will loose a days pay now because of this if the stop says bus stop then the bus should stop if people are waiting regardless of us getting on or not


grace November 2, 2012 at 10:50 am

please contact me with infornation on how to complan about bad service by one of the stagecoach drivers


peter phillips March 23, 2013 at 3:36 pm

the bar on the 23,20,21 is in the way for people who are disabled and people with pushchairs


Roger letty September 25, 2014 at 5:41 pm

What’s the point of having a time table when your drivers never stick to them
The 36 from Herne Bay to Margate is NEVER on time always late.
Westgate to Herne Bay (today Thursday 25th Sept 2014) 25mins late is that acceptable I think not !
25mins late and an increase to boot
Stagecoach buck your ideals up


Morgan December 11, 2014 at 7:34 pm

Can u tell me why one of the drivers of stagecoach can take my free school pass off me when I get on the bus and then give me it back when I get off it’s not right no other driver does it so why does one driver do it it was the 31 from ridings to town I will be coming in to town to see the manager about this


Linford Perry December 24, 2014 at 6:04 pm

Your taking the mick you are stagecoach I swear to god


Georgie January 10, 2015 at 4:00 pm

We are paying your wages – you rude drivers with some sort of chip on the shoulder in most cases !! Cheltenham ones are notorious but an old guy on the 28 in Evesham is a miserable git !! Don’t try to help him by taking your own ticket for God’s sake – he will chastise you in front of the whole bus and tell you you will break the machine ! Rudeness, regularly not hearing the bell and continuing for the next stop, among other things….. We pay your wages so respect us or give these foreigners as you call them that you keep moaning about the jobs as they do it better and treat people that pay YOUR WAGES like people,not cattle
owner of Stagecoach – buck your ideas up or f**k off, standard


fiona McPherson January 21, 2015 at 4:24 pm

Dear stagecoach I’m emailing a complaint about your bus service to fraserburgh yesterday I waited at the bus stop in macduff yesterday at the shore at 08:55and the bus came but it failed to stop even although I put out my hand for the bus to stop and my daughter did as well I am a regular usher of the buses but after this incident yesterday I am reviewing my method of transport


fiona McPherson January 21, 2015 at 4:31 pm

I am emailing you to let you know that I am not very amused about the bus to fraserburgh yesterday it failed to stop even although I put out my hand for the bus to stop and my daughter did as well I an thinking about other methods of transport even although I am a regular bus usher .


Jackie Howarf January 28, 2015 at 11:38 am

Stood waiting for the 11.16 no 1 bus on Coniston Avenue this morning. The bus decided to ho striaght on Sackup Lane and down Staincross Common. On asking the driver on the 11.28. I was told the 11.16 bus was told do that .This is not accapectable I am now going to be late for my shift on afters as I another bus to get So I would accept a free weeks paas as Ihave been late for work other times to work due to bus being late or not turning up Thankyou


Katie Compton February 1, 2015 at 2:49 pm

Today I got on a stagecoach bus and paid with a note & not change. The driver gave me a rude comment about the fact I paid with a note. If your company do not like this they should operate the same as West Midlands where notes are not accepted. I find it disgraceful how you can operate a change giving system and then moan to paying customers when they are given a note. I’ve come across many very rude stagecoach drivers and it’s unprofessional. If your drivers are not careful they will begin to lose custom for the company, as I for one have considered not getting stage coach buses anymore! I hope that you will let your drivers know that they should not be commenting when people pay with notes.


david owens February 11, 2015 at 11:35 am

hiu their today their was ayoung lad with glasses on in the 17 bus and he kept on looking at me now and did give mne afunny lok whichn is not very nice at all its was about 1130pm today And its all wrong how people get treated he had brown hair aND A BVLACK COAT OIN HIM AS WELL NOW ITS JUST NOT FAIR AT ALL NOW ALSO ABOUT 4YRS AGO ME AND MY GIRLK FRIENDDONNA CROSS GOT ON THE 123OPM BUS TO WALTON WHERE SHE DOES LIVE NOW AND ONBE GIRL GFOT ON THE BUS NOIW CALLED GEMMA DOYLE NOW AND ONE OFF THE TWINS ON OT NOW TOO ANY WAY THEY WS SHOUTIN G HOORIBLE ABUSTVE THINGS TO HER LIUKE THEY WHEREBEAT HER UP

NOW AND WE WENT TO STAGE COACHE TO COMP0LAIN NOIW THEY DID NOT WANTTO KNOW AT ALLNOW FROM DAVE OWENS AOITHER TIME AVBOIUT 3 YRS AGONOW ONE TOOTHEY HAD HOLD OFF ALSTIAN DOG IT WAS ON THE 53 BUS NBOW STAGE COACHE FROM CROSBY ISLINGTON aND THEY WaS SMAcking the dogs on the noise now complainted to stage coache they did not want to know at All all through that they have got cctv footage on the bus now it wroimng and rthey say stage coache puuting your safty firsat noiw from dave owens


Harley June 5, 2015 at 6:25 pm

Me and my friend was at the bus stop and we put our hand out the bus driver stopped and I knocked on the door to say open it and he drive off and we ran to the next stop and he drive off again I’m not very happy because I had the dentist at four o’clock the bus usually gets me to copnor bridge about 3:45 and I use a bus every day the dentist charged me 25 pound because the bus driver didn’t open the doors


Nicole June 13, 2015 at 8:45 pm

I was waiting for the number 30 at jubilee road bus stop at 8:17pm in the poring rain. I put my hand out for the bus the man who was driving the bus (22074) looked at me and drives pass me!
I want something done about this otherwise I will be taking it further.
The bus was half empty so there was no reason for the not to stop.
So I had to walk home in the poring rain
In my opinion why can’t the bus drivers be friendly and nice? Instead of unpleasant people! This isn’t the only thing that has happened, I have been talk to in a horrible mannor and I have been refused to be let in the bus with my pushchair before even though there was only one pushchair aboard the bus.
I think people need to make a stand with stage couch and get some nice friendly bus drivers instead of unpleasant people!!!! I will take this further if not followed up!
My email is

Nicole Rye.


Mrs W Tollett July 30, 2015 at 8:11 pm

My friend and myself travelled on bus 99 from Eastbourne to Bexhill on Thursday 30th July at 1-15 and as it was later than usual there were a lot of people at each stop. The driver was letting all of them on and it finished up they were standing all up the stairs and on the top floor as well as downstairs. There were far too many people on the bus which was against your regulations and made it dangerous to everyone.
I hope this will not happen again.

Sincerely, W.J.Tollett


emma angell August 19, 2015 at 9:09 am

I am writting to complain about the Scunthorpe bus service number 31 on the 19.8.15 that was due at 8.25 am on Francis street. This bus did not turn up at all i waited for the next one due at 8.45 am which was also late by three minutes having a knock on affect and making me late for work. Also i stopped the number 40 that arrived at 8.45 am to ask where the number 31 was. I was told it was due. When i asked about the 8.26 am bus i was told there isn’t one. I know this is un true as i catch this bus every morning for work. I think something needs sorting (time keeping, people skills).


Jen August 26, 2015 at 11:31 am

Whoever the driver was today (26th August) for the bus to Guildford at around 11:05 he was very rude. It wasn’t even time for the bus to board and I was waiting outside the bus door in the rain expecting the door to be opened. But the driver decided not to open the door for me and instead reversed the bus and went away. Whatever the fu***ng driver was thinking it was very rude. If he feels bothered to let passengers in the bus why don’t he just leave his fu***ng driving job. The company should take this attitude of the driver seriously or stop recruiting such drivers. This has never happened to me before. The driver was big fat guy with long beards. Disgusting attitude.


Rachel September 18, 2015 at 7:21 am

If stagecoach have drivers like Lee on board I feel sorry for the public…


c lodge September 19, 2015 at 2:52 pm

i find myself writing too stage coach that … you need bus drivers but now all new applicants have too be under 18 stone ,, so I believe that too be a discrimination .. too peoples looks , and wont offer a person with the rite qualifications .. and you also have a lady their with red auburn hair ,, the wa yshe speaks to people Is beyond how she has kept her job at your westham head office ..

I will be taking this matter a lot further & too the press because your company is ruling out certain people because of their weight . it has nothing to do with health & safety .. its just a discrimination towards people who wanna work but cant due too people being . with more weight ..

you have plenty of other drivers who r twice my size but as member of your staff is so snoty .. I was virtually pushed out of of your door ..


Lesley October 4, 2015 at 3:08 pm

I am complaining about the fact you put up times of when buses should be due so if it says 14.50 I expect the bus to be there or just running late not actually left at 14.47 earlyer than due there is no need to be running off early especially a Sunday as yous are every half and hour I’m really unwell today and been let down buy buses being late or left early never seen such inconsiderness with stagecoach its not like there is loads of traffic today either as there is not.


Ben October 19, 2015 at 8:57 am

Have just been waiting for the number 18 and I have been standing for 40 mins outside in the freezing cold – very bad service


elaine ingram October 22, 2015 at 9:01 am

I travel to work on the 231 bus daily to work and have been doing for years. Over the last few months Every Street has become a nightmare. it is car park. Some days it can be ok but when it is not I am always late for work.

Please let the bus go down Pollard Street like the 216 you know it makes sense. Every Street didn’t have bus stops for years so they don’t need them, they can walk up to the top of Every street and get the bus if they wish. The drivers are getting stressed and the passengers. We don’t need this before we get to work. LETS GO DOWN POLLARD STREET.


Chris February 13, 2016 at 11:31 am

Let’s stop people parking on Every Street and get traffic flowing properly so the 231 can carry passengers on time!,,,,,


Tamara Reid November 3, 2015 at 5:42 pm

Your X47 bus service running from newcastle city centre is a disgrace they are supposed to run every ten minutes and yet two days in a row I’m stood waiting half an hour in the freezing cold the ques at the bus stop were ridiculous some of the poor people couldn’t even get on when it turned up so would of had to stand even longer in the cold waiting for another one to turn up it states on the bus time table and on the buses that they run every ten minutes well that is false advertising


Rob Jones December 18, 2015 at 9:15 pm

Dear Sir/Madam,

This evening, I was waiting on the Ramsey Road for the 19.10pm Stagecoach B to Central Cambridge to take me to the Oxmoor Estate. I held out my hand to signal for the bus to stop, and it didn’t stop.

A few minutes later, it was followed by the Stagecoach A to St Ives. I held out my hand to flag the
bus driver, and the same thing happened again !

This is the second time this has happened to me. The service provided in this soulless enviroment
is patchy at the best of times, but this beggars belief. It is utterly inexcusable.
I walked to the bus station in a rage, and I saw the driver of Stagecoach A. He was a young man of
African Caribbean appearance with dreadlocks, I shouted at him as why he didn’t stop and he stated he didn’t see me. I stepped out into the road at BOTH occasions to attract their attention.

I demand an explanation IMMEDIATELY, as to why this happened. I will take this matter further if the
reply is unstatisfactory, I can assure you.

Your faithfully,

Rob Jones


steve February 10, 2016 at 11:43 pm

i have been reading a few posts on this site and i have to be honest but stagecoach do not give a toss about the saftey or comfort of there passengers or care about the drivers. The drivers are always speeding to reach very tight timeing points that stagecoach put together i was on a 132 maerdy from cardiff and the driver was going like a clappers because the time they are given to get from stop to stop we couldnt do in a car and we dont stop at any bus stops and board passengers. If there was another service opperating that route i would gladly use it. I can see a stagecoach driver and passengers having a serious accident. So if passengers saftey and comfort is what stagecoach say is 1st priority why do they leave the drivers timing point they cant reach driving at the speed limit


Chris February 13, 2016 at 11:25 am

I was brought up to be respectful and treat people with dignity,but unfortunately a lot of passengers are blind to the real issues of what has delayed the bus and decide to take the easy way out,BLAME THE DRIVER,,!!!!!!


Wendy February 25, 2016 at 4:01 pm

I was waiting for the 171 in didsbury near the round about and it was 15:50pm and it’s usually full however they always let us on then he stopped and there was 4 of us and he only let 3 on so we were left somewhere we didn’t know where we where do we had to call someone to pick us up


Elizabeth April 5, 2016 at 5:15 pm

stagecoach employs under-qualified drivers, who are mentally unstable!

Our reckless and enraged bus driver drove up on the sidewalk where two children were standing, he was initially behind another stagecoach bus and pulled in front of her recklessly and clearly in a rage. Red-faced, mumbling, shaking his head (for the 30 min duration of our ride after this as well)

When I asked for his name and bus number to report his dangerous behaviour, he refused to give it to me. He over charged me once. Even after I questioned the price for 1 adult and two children. He wouldn’t revisit or tell me the proper details even though he overcharged me. Finally, after making enough of a deal about it, he corrected his error, then giving me the wrong tickets. It was finally resolved after he recklessly pulled over and was screaming at me. I started filming it because I couldn’t believe it! I was beginning to think he might be mentally ill. He was insulting me and in a rage like a crazy person who just went off irrationally.

As a tourist, having travelled through many continents, I’ve never encountered this type of irrationally behaved public servant.

This gentleman needs help, and he should not be in the place of representing Scotland public works, neither a private company that interacts with the public I believe. In fact I’ve heard about the lack of hospitality on public transport in this area of Scotland but I didn’t believe the blogs. I’ll have to contribute my story here as well. It’s a shame really, for the company, the highlands reputation, and for us visiting us as guests.

Bus 53632, arriving to Elgin around 12:55p Tuesday April 5th.


Nicola price May 10, 2016 at 8:57 am

I was on 36 bus in Herne Bay, on the 8.30 service from Ridgeway cliff on Tuesday 10th May, I said good morning – got no reply at all – asked for Herne Bay High Street, put down £1.50 because I thought the fare would be £1.40, I waited for my 10p change but after a few seconds of the driver’s sour expression he just said “pound” so I took back the 50p. He didn’t even look at me. Is it so hard for him to be courteous – even if you’re having a bad day it isn’t everybody else’s fault! It really wasn’t very pleasant, come to think of it I’ve seen this same driver before and he wasn’t much better then. Most of your drivers are absolutely fine but this one shouldn’t be serving the general public with his attitude.


sue May 20, 2016 at 8:03 am

After reading all these complaints you would think that the companys would sit up and take notice the number 59 bus must be the worst service i have ever came across yesterday finish work early great 3.30 waiting for bus 40 mins then what do you no 2 came together not just that the first one was full and had to stand. Then the one behind was empty and just kept going what a disgrace not just late but paid to stand and other bus takes of this is every day NHS workers were told that there would be plenty public transport that why we did not get parking permants .I realy dont no why i am bothering because no one will even be botherd.


tim connolly August 15, 2016 at 11:32 am

15/8/16 this morning waiting for the bus the533 south circular did not show up the bus is due at the top of portland street the bus is due at 5.01am my self and another gentlemen waited till 5.15am and the bus did not show having bought a mega riderevery week only to be let down by the bus this isnt good enough u take peoples money for a service then let them down sort out the service if not move over and let someone else do iti its not good enough maybe if you had to refund the people you let down you might try a bit harder if a bus is due it should show up either on time or as near as is possible at 5 in the morning theirs not much traffic and the train barriers werent stuck wot happened to the bus


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