Dear Stagecoach,

Having travelled on your buses for many years, and having seen a considerable decline in standards, I feel I must voice my concerns, hoping you will listen and take notice, as I am sure I am only one of many disgruntled passengers.
I would be grateful if you could address the following issues:
Why do your drivers think they are on a race track, ignoring speed bumps, and braking sharply at bus stops. If I ever have to go upstairs, (A last resort), I spend my entire journey worrying how I am ever going to get back down again safely.
You advertise a ten minute service on my local route, but I regularly have to wait over twenty minutes, only to see two or three buses arrive together. If I have an appointment in town, or a train to catch, I now leave my house half an hour earlier, in order to ensure I arrive on time.
How can your electronic board display ‘next bus due six minutes, five, four, three, two, one – then suddenly disappear off the radar – and no bus!
Unfortunately for its residents, your company has a virtual monopoly in this city, so I have no choice but to use your service.
In today’s eco-friendly climate, we are frequently being encouraged to ‘ditch the car’ and take the bus – perhaps more people would do so if they had a service they knew they could rely on .
This is not the first time I have written to you, the previous occasion was after a very long and stressful journey going to visit a sick relative in hospital. In that instance my individual questions were not answered – I received one of your bog standard ‘sorry’ letters and a complimentary weekly bus ticket. I’m not after freebies – just to be able to get from A to B – hassle free.
I would be extremely grateful, if on this occasion, you will take my issues ‘on board’, and give me the courtesy of a personal reply.

Yours Sincerely
A very unsatisfied customer

{ 37 comments… read them below or add one }

Gemma March 2, 2011 at 7:14 pm

I am wrting this regarding to the DISCUSTING service we were provided with travelling on one of your busses today, we got the number 101, 5.15pm bus from folkestone, with collossal amounts of people,our journey started with an emergency stop pulling out of the station as the bus driiver pulled out in fronnt of a moving veichle, driving through seabrook the bus driver became very aggitated by a group of youths which were pressing the stop button on a regular basis, therefore the driver decided to stop the bus in the middle of a road and head off to grill the children rather than removing them in an adult way!
the driver then pulls out the stop in a huge huff with minor concentration to other traffic or veichles in which another emergency stp took place during this another passanger hit his head who will also be making a formal complaint alongside an expectant mother in total 7 passengers traveling on this but decided to exit in the middle of the road!!
our service recieved alongside the other 20+ passengers travelling was appaulig and this journey could of resulted in some severe injury, the driver is clearly not acceptabe to work alongside the general public to ensure there safety and well being in the future!! many thanks gemma lindsey, i iwill e waiting for feedback regarding ths compaint or these matters will be taken further!

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lee January 12, 2012 at 11:25 am

look at a drivers time table.
you will be disgusted
i drove the triangle through whitstable.i got 4 minutes too serve 5 stops which in the real world would take 15-20 minutes.dont blame the driver blame stage coach

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Sharon Foulkes May 8, 2011 at 10:52 pm

I am commenting to COMPLAIN about the 19:29 368 on 6th of May 2011 at St Anns Road. It was raining down thundering and Lightening i had my little girl with me and we held our hand out and the 368 Driver did not slow down or stop and my little girl isn’t so keen on lightening as it can kill people and do alot off damage i would like something to happen and i am NOT very happy with that driver! Thank-You
Sharon Foulkes

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lee January 12, 2012 at 11:20 am

try driving a bus.you wouldnt believe the stress a driver has too deal with.passengers,money,constantly getting cars and lorries cutting you up.
and the driver has all this too deal with
so take a step back and think

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Chris March 20, 2012 at 10:00 am

It’s your job to expect that, that’s like a Policeman saying he has to deal with too many criminals, grow a pair and accept some responsibility for your actions and attitude.

Chloe June 6, 2013 at 5:27 pm

Try using capital letters…Not just bus drivers get the odd lorries and cars cutting them up.If they can not handle their job,then why go for it?Also, why would the driver be handling with money while driving?Also if the driver is that blind to see someone sticking their hand out, then they either need to go to Specsavers or quit the job!!As it is not suitable for them.

Your reason for the above;

lee 12 January, 2012 at 11:20 am
try driving a bus.you wouldnt believe the stress a driver has too deal with.passengers,money,constantly getting cars and lorries cutting you up.
and the driver has all this too deal with
so take a step back and think

Is a load off shit.

Chloe.Davie (13 years of age).

Josh June 19, 2011 at 6:29 pm

Stagecoach and arriva regually drive past bus stops often and this has happend to me regually. This is because they are going to fast and it is regually on the 14 route. On top of breck road by the water tower arriva as well as stagecoach drive around the corner at around 35-40MPH when the bus stop is a matter of yards away. It is probably around 20-25 yards away. They usally tail gate behind other large vehicles and buses as their are a vairety of differnt number buses on that route until a point. Wether this is to save time i do not know. This has happend more than once, maybe about five times this year alone.

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lee January 12, 2012 at 11:29 am

did you put your hand out
No you never.its compulsery too flag down a bus
NOT THAT HARD

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Chris March 20, 2012 at 10:02 am

This is the attitude i was talking about in my last comment, you shouldn’t be working with the public mate.

Shirin sayeed July 19, 2011 at 9:30 pm

Dear Stagecoach,
Having travelled on your buses for many years, and having seen a considerable decline in standards, I feel I must voice my concerns, hoping you will listen and take notice, as I am sure I am only one of many disgruntled passengers.
I would be grateful if you could address the following issues:
It was 19th july 2011 at 8.20am, I was in the bus stop opposite st pauls way school waiting for 309 bus for nearly half an hour, the bus came and stopped and was not full at all, half of the bus was empty and surely could take more passengers. The driver allowed the passenger off and decide not to let anyone in. I try to knock on the door but he did not even look. I followed the driver and took his number plate and I noticed him stopping in the next stop and allowed a passenger in. I felt really angry and upset as I was running late for work, and this is not the first time it had happened many times, I have noticed that 309 services are very poorly and do not come very often. After a long wait they just drive off as if they choose what passengers to take.
The bus number was 309, number plate X697HLF

I would be extremely grateful, if you will take my issues ‘on board’, and let me know what action you took.
Yours Sincerely
A very unsatisfied customer

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lee January 12, 2012 at 11:32 am

busses have weight limits.if the driver had too many standing at your stop that is why you couldnt board

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Alice March 15, 2012 at 3:58 pm

I was on a bus this morning and there were about four people stand ing and one or two vacant seats. The driver wouldn’t let anyone else on even thought they have a standing capacity of 25. It was only after one of the other passengers complained to the driver that he started letting people on again but by then it was too late for those who had to wait a whole hour for the next one and be late for college. This was the 86 arriving at Winchester at 10.23. On top of that it was late.

Shirin sayeed July 19, 2011 at 9:31 pm

Dear Stagecoach,
Having travelled on your buses for many years, and having seen a considerable decline in standards, I feel I must voice my concerns, hoping you will listen and take notice, as I am sure I am only one of many disgruntled passengers.
I would be grateful if you could address the following issues:
It was 19th july 2011 at 8.20am, I was in the bus stop opposite st pauls way school waiting for 309 bus for nearly half an hour, the bus came and stopped and was not full at all, half of the bus was empty and surely could take more passengers. The driver allowed the passenger off and decide not to let anyone in. I try to knock on the door but he did not even look. I followed the driver and took his number plate and I noticed him stopping in the next stop and allowed a passenger in. I felt really angry and upset as I was running late for work, and this is not the first time it had happened many times, I have noticed that 309 services are very poorly and do not come very often. After a long wait they just drive off as if they choose what passengers to take.
The bus number was 309, number plate X697HLF

I would be extremely grateful, if you will take my issues ‘on board’, and let me know what action you took.
Yours Sincerely
A very unsatisfied customer

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Jenny Strachan August 1, 2011 at 5:39 pm

I am writing to you as i am sick disgusted with the service from the 59 bus comming to and fro from Northfield to ARI. I used to catch the 6am bus which was then changed to the 6.10am bus, i got so fed up with the bus not turning up that i have now changed to catching the 5.45am bus but as for comming home it is even worse. I get to the bus stop at 2,15pm, i know i have missed the 2.10pm bus but dont expect to have to wait half an hour for the next one then 2-3 buses turn up at the same time and if you say anything to the drivers they always have an exuce for it or the dont understand what you are saying.You may have a monopoly on this bus service but i noticed how you boasted about recieving an award for your country buses but did anyone bother to look into your other bus services,if i stayed in Inverness i think i would get home quicker…..very angry bus passanger!

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Kayleigh August 4, 2011 at 10:45 am

Furious! and im sure my sister is evan more, im sick of stagecoach, the buses are disgusting! always mess in them. The drivers are RUDE! My sister who is pregnant was getting her younger daughter in her buggy of the bus, she told the bus driver wait 2mins as im just getting her off then my son off as hes still on the bus….HE DROVE AWAY! with the kids still in the bus after replying to my sister asking him to wait “alright”. She had to leave her 10month old baby with a complete stranger!!! run after the bus as it was leaving station…banging on the side of it and scream STOP THE F**KING BUS. She eventually got him Kids where in bits – Im sure the other people on the bus where telling him to stop if they realised!! But im sorry he must of been blind, stupid & deaf if he didnt hear what she asked…and not to see the children still on the bus…digusuting her son is not evan 4 yet! her daughter is 10months & left with a stranger & she is in early pregnancy! Surely something has to be done about this…its ridiculous! i do not evan think he appolgised! anyways the police are coming to see her, im sure shes going to phone the press also….and there has to be something else that can be done…i mean that was DANGEROUS! they really need to take a closer look at who they hire….what if she had got hurt herself having to run after her kid and hurt her unborn child?!! pissed off isnt evan the word!

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lee January 12, 2012 at 11:36 am

tell the police and get the driver and stage coach in court

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Teri Armstrong August 27, 2011 at 11:28 pm

Are your driver bloody blind most of them take the biscuit. Today sat 27th aug i was on the no 12 on old shields road 2 double deckers went towards Wallsend not in services. Then the 12 continuing down Stotts rd Walkergate the 22 was behind the 12 until it stops to let me off only for me to witness the 22 speeding passed the 12 leaving 3 passengers who put their hands out by the way the driver of the 22 did’nt even think to look to see if anyone wanted his bus he totally ignored the fact that there is bus stop. people were going to work so thanks to him he made them late. this was at about 10ish this morning. I have never in my life knowing a bus service to be so bad. Nearly all your drivers are miserable n grumpy and speed freaks cheeky to passengers especially OAPs not pleasant at all. As for your sunday service is virtually non existent so why have a timetable when they can’t even be bothered to show up. The same on the no 12 after 6pm from beside the stop before the Walker bus terminus they don’t turn up there either n why don’t they separate the two 12s on that stop the one that terminus n the one that goes to Wallsend its stupid you separate the no 18s so why not the 12s especially when theres all that wasted space on the board. Its really daft; honestly your the worst bus company ever. Charm school don’t come into it if i dare phone up to complain all i get is a load of stupid excuses and silly comments no apologies or answers to my questions. 3 years ago i had an accident on the no 22 where the driver stupidly put his breaks on sharply where he made me fall on my back whilst i was holding two bags of heavy shopping as was trying to get a hold of the bar i’ve not been the same since i suffer with back pain most of the time now. As for the driver who caused my injury is still working for stagecoach which is totally wrong anyway i claimed compensation but thats not good enough because the service is worse the drivers attitude stink the passengers get left standing in the cold and rain. As soon as people get on these buses the driver pulls off leaving us no choice but to hold on tight till we make our way to the seats. So come on stagecoach get real let the passengers sit down before you move off be nice even when ye drivers have a bad day n don’t take it out on us and loose the stinking attitude. Or does stagecoach thrive on having a bad reputation ? Has stagecoach forgot its providing a service and if it were’nt for the passengers stagecoach would’nt exsist so its about time you treat your passengers with respect. Nobody has anything good to say about stagecoach so come on stagecoach turned it around BE NICE DON’T MAKE US MAD AT YOU or other wise you will start to loose passengers and you don’t what that.

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Damien August 30, 2011 at 2:19 pm

Dear Stagecoach
I boarded a No 1 bus from Orton to Peterborough city centre today (30th august 2011 at 09.43).
I showed the bus driver my National Disabled Bus pass ,which I believe is recognised by all bus companies within UK.
Because my pass would not scan on the ticket machine ,I was told by the driver that my pass was invalid and that I would have pay £3.50 fare if I wished to travel .My partner and her daughter had already purchased tickets and boarded the bus ,so I had no choice but to pay the three pound fifty,the bus driver had already been rude in his manner to my partner whilst questioning her about the age of her thirteen year old daughter , and his attitude became even more unsympathetic and borderline obnoxious whilst dealing with me .I understand that bus drivers have stressful jobs and sometimes unthankful but this is no excuse for poor customer service or rudeness.
I exited the bus at Peterborough bus station and made enquiries at the travel desk ,where my pass was checked ,it shows no sign of damage and is valid until Feb 2013.
I was then advised by the travel desk to go to the town hall,which I did ,however the staff at the town hall had no idea how they could be of assistance .I then used there free phone service to speak to Stagecoach customer service who took details of my pass and concluded that the bus driver had been wrong to charge me the £3.50 fare .I was .to return to the bus station and speak too Peter Kirby.I will remind you at this point that I am registered disabled and had considerable difficulty in making the journey to and from the town hall .Whilst Peter Kirby refunded my fare ,he stopped short at offering any apology for either the attitude or the mistake of the driver ,or for the inconvienence that this matter caused for myself .It saddens me that as stagecoach is such a large company with franchises nationwide on both bus and rail networks ,can treat their customers in such a contemptable manner .I would like to point out that i use buses because I am disabled ,not because i have a choice .despite my disability i feel lucky that i have the capacity to question things that i feel are not correct .However many of your disabled passengers would not be able to bring these matters to your attention .It is not the first time that i have seen disabled passengers treated badly by stagecoach drivers within the peterborough area ,maybe your drivers would benefit from attending a course on dealing and assisting disabled travellers . .

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lee January 12, 2012 at 11:42 am

stage coach drivers have unpaid fair tickets which you complete and the driver
make a complaint too the top

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Michelle October 24, 2011 at 2:10 pm

My niece has got a £9.50 megarider and wanted to catch the bus from Bellamy road to Rainworth but the bus driver told her to get off the bus because you need a £12 one. I thought the £12 one was from Mansfield not Bellamy so my niece had to walk to Rainworth. the bus was the 28

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Joanna November 11, 2011 at 3:22 pm

Dear Sir/Madam,

I use the X17 service as my main form of transport from my home to town regularly. Since I am a Masters Student at the Robert Gordon University, I purchase the Uni rider all day ticket and I usually travel with my 3 year old daughter.

On my return home from Aberdeen City center today (11.11.11), I took the 2.30pm X17 bus from Union street with my daughter. I showed the driver my ticket, and he demanded in an unpleasant manner to produce my student card.

Because I had my daughter and a full handbag I had to try to find my card. I was getting very upset because I produced my student card to receive a student ticket in the first place. I tried to explain this to the driver and he very rudely told me that he was not interested twice. This became a very embarrassing situation for myself and my daughter to the point where the lady behind me asked if I needed money!

I did find my student card and produced this to the driver, I am very disappointed with his attitude and embarrassed about the situation which was created. I was made to feel as if I had stolen my ticket and that I was being dishonest. This really puts me off travelling with Stagecoach because my situation was not handled in a friendly and welcoming manner as I would have thought that good customer service was an ultimate goal.

Regards,

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lee January 12, 2012 at 11:47 am

I was a bus driver with stage coach and you do have very little time too board passengers and keep to your time table
the driver should not have been rude to you.but you should have your pass ready

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Lewis March 5, 2013 at 7:24 pm

You clearly as as incompetent as the drivers, she said she produced it in the first place to ask for the ticket.

Michael November 28, 2011 at 4:09 pm

Dear Stagecoach,

So after another one of your buses drove past me without so much as a whisker of a chance of me being able to stop it I thought enough is enough and that I shall write to you a letter of complaint.

This is in regard to the Liverpool 86C service bus; I think the one that thought he was competing in the title decider rally race today had the number plate of Nib 5455.

The cause of the problem is mainly to do with the influx of 86 buses (that love to all drive together in a pack; constantly waving and high-fiving each other like it’s a doubles tennis match and the other driver has just hit an ace)

So there is the 86 bus itself then there is the 86A 86C 86H as well as the rare 76 bus that also runs on Smithdown road and let’s not forget the 699. What your 86C drivers seem not to understand or rather not care for is that their bus goes to a significantly different destination to the other 86 buses. So people like myself wait for that specific bus. Unfortunately more often than not the 86C will be tailgating another one of the 86 buses.

So now it becomes a game of luck whereby if someone on the 86C bus lands on my stop then I have a chance to get on it or alternatively like today (and plenty other days) The front 86 bus stops at my stop with the 86C driver behind not even looking at the people on the bus stop waiting for the 86C (probably assuming we all want the 86 bus) And carrying out a quick manoeuvre in order to overtake the 86 that just stopped causing me to miss the 86C that I was waiting for.

The only reason I can think of him doing this is A. Poor training or B. He likes the feel of the swift overtake. My theory is that it is the combination of both these things.

So please tell your 86C drivers to stop tailgating other buses and actually look at the bus stop before speeding past it. I’d go as far as to adopt the principle they use in other cities where the bus has to stop at every stop regardless of there being any people on it.

Yours Faithfully

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lee January 11, 2012 at 12:15 pm

I Was dissmised in november by sam o.m at canterbury.
my car broke down 3 times and i called every time.
i got sacked without an interview.how is this wright
i want my job if not i will take you to court
lee white

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lee January 11, 2012 at 12:26 pm

sam dixon aint got a clue about running a bus service.
i run 150 busses when i was 19 forl L.T she has a bad attitude cant talk to staff.
has she been on a managers course.I think not

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Tom Sermorer February 1, 2012 at 1:59 am

Stagecoach what is wrong with some of your drivers? Some are polite, helpful and look after their passengers…. It’s called customer service, and you should be hiring drivers that are contentious towards their passengers, not treat them like cattle?

Some of your drivers talk down to passengers, are sarcastic and parade around the coach like they are a Lord or something, and if anyone even dares to ask them a question regarding a their journey, they snap like you can’t ask them something in relation to their Job?

Please sort this out along with your over priced tickets.

Thank you.

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Duane February 23, 2012 at 10:05 pm

Dear,
Stagecoach today the 40A service you run from Lancaster Bus Station to Preston College was running 15 minutes late, When I saw the 40A come around the corner I couldn’t believe that it was a minibus, Now I never knew that the double decker college pays for could be replaced by a minibus, the situation doesn’t get any better when the 40B doesn’t start picking passengers up till Garstang. When the bus pulled into my stop the driver was still sorting his timetable and briefcase out whilst checking bus passes and printing tickets off, When I got on board the Optare Solo Minibus provided by yourselves all the seats were taken so I was forced to stand at the front for 50 minutes, I think that this is ridiculous and. There wasn’t just me stood up but many other paying customers including a pregnant woman, also as a result of the size of bus, some of my fellow passengers had to sit on the steps. In my eyes I find this very unacceptable.

Yours sincerely, From an Unsatisfied Customer.

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Number 12 February 26, 2012 at 11:15 pm

Seriously annoying is the number 12 bus in Liverpool, drives past a lot of stops even when you put your hand out to hail it. The other two buses which go also stop at this bus stop ALWAYS stop, it’s only the 12 which doesn’t.

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lee March 21, 2012 at 3:38 pm

chris i bet you cant even drive

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Chris April 5, 2012 at 4:14 pm

What a grown up answer, well done, you should be proud of yourself.
2 Cars and a Motorbike, and you?

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khaled April 26, 2012 at 11:24 am

Dear Stagecoach

Everyday I take the train from Manchester to Sheffield and when I buy my train tickets I can also buy a ticket called Plus bus ticket which I can use on any buses in Sheffield,it costs £2,30 and sometimes when I get on some of the buses I get inspected for 2 or 3 minutes and asked so many questions of what is this card or saying that this card is not allowed or that they have never seen something like that before , and the worst is that today one of your bus drivers (BUS number 120) was investigating about my Plus bus ticket and he insisted that this card can not be used in this bus (120) and that he has never seen anything like it before and after trying to explain to him how it works he refused to believe me and he stopped the bus and called someone on his mobile phone and then when he came back he said No this card can not be used here and he stopped the whole bus which was full of passengers because he was doubting the card I am using and then after few minutes he agreed to let me in the bus , at that time I felt like I am doing some kind of a felony or trying to get on the bus with some fake card which I made on my own, I just hope that you can somehow instruct your bus drivers on all types of bus passes and cards that can be used on your buses and probably make them more aware about them because I do not want this to happen to me or to anyone else again every time someone gets on a bus using a plus bus card.
after all a bus driver should not only know how to drive a bus but also he/she should be very knowledgeable with everything else that they need to know about in their job.

Kind Regards

Khaled

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jace April 29, 2012 at 10:11 am

I just want to know why do we have these time tables at bus stop’s as there is no point what so ever some bus’s do come on time by the time table but others seem to come whenever they like we pay more money now to travel on these bus’s but they in my mind are rubish I get a bus every morning for work my bus is due at 6:30am only 3 times the bus has been on time most of the time the bus comes at 6:35am inwhich causes me to miss my next transport & ive to wait longer & it is worse iff you are working a long distance & have to travel by two bus’s & a metro I would understand iff there was a traffic jam our road work’s but this is every day its anoing & I think stagecouch should be a much better service for people iff this happen’s they would not have as much complaint’s as they do till then iff they do provide a better service in my eye’s stagecouch is one of the worst bus services we have over in scotland where I have been for holiday’s they have they best bus services ive seen polite bus drivers & on time bus’s no matter what.

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vicki October 22, 2012 at 11:05 am

i was waiting for a bus today with a elderly woman to go from honiton to exeter at 9.25am today although i wanted to get off for work in ottery as we was waiting at the bus stop he was 8 minuits late and when the bus showed he drove straight past us at the bus stop this has happend twice now and i will loose a days pay now because of this if the stop says bus stop then the bus should stop if people are waiting regardless of us getting on or not

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grace November 2, 2012 at 10:50 am

please contact me with infornation on how to complan about bad service by one of the stagecoach drivers

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peter phillips March 23, 2013 at 3:36 pm

the bar on the 23,20,21 is in the way for people who are disabled and people with pushchairs

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Roger letty September 25, 2014 at 5:41 pm

What’s the point of having a time table when your drivers never stick to them
The 36 from Herne Bay to Margate is NEVER on time always late.
Westgate to Herne Bay (today Thursday 25th Sept 2014) 25mins late is that acceptable I think not !
25mins late and an increase to boot
Stagecoach buck your ideals up

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