From the category archives:

Telecoms

Orange

i recive my mobile phone on the 22/12/2010 and as i open the box there was not handset in the box and everytime we ring them up there keep telling use that we have to wait 24 hours for something to be done, about the matter but after 24 hours we ring orange back up [...]

Breach of contract

Breach of contract [Incident: ???????? Dear Talk Talk/Tiscali I have previously gone through all the correct channels in attempt to resolve my issue with the lack of service that we have had to endure over the last 9 months. I have contacted the ‘so called’ Customer services department, I have filled in the online complaints [...]

BT Complaint

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BT plc Correspondence Centre Durham DH98 1BT 07 August 06 Account No. MY505212370028 Dear Sir or Madam, I was recently pleased to receive your letter informing me that the line rental for my call plan has been reduced by an astonishing £1.55! Although here are some better ways you could probably spend that money:- 1. [...]

BT Complaint Letter

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I am writing to relay my utter disgust in your service; we have had your BT total Broadband service installed at our home for a few months compromising of your phone and broadband package. We recently decided to change our phone provider to Talk Talk and remain with yourselves for our broadband, which until now has never been a problem. We contacted Talk Talk and yourselves to make sure this arrangement was ok which Talk Talk agreed and confirmed they were to only providing our phone and not our internet. We contacted BT around mid September to also make sure we could keep just our broadband which we were told by your staff would be fine and we would be billed accordingly every three months.

Where are you?

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The way we communicate with each other has undergone a radical transformation since the first grunts and gesticulations of our primeval, cave-dwelling ancestors. It is no longer considered socially acceptable to impose our will on others by battering them into submission with a club as was their crude custom(although , on looking around one could [...]

Vodafone

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To the good people at Vodafone customer services; I’ve been on a Vodafone pay-as-you-go plan since they first came out and largely, the experience has been a good one. I’ve always been able to get a signal – unless I’m in the Sunflower Garden Chinese take-away in Pitmedden – and until today, have only once [...]

Tesco Mobile

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I would like to complain about the supposedly Free Credit Talk Time one is entitled to with Tesco Mobile .  If you Top-Up £20 in a month you get £30 free talk time but what Tesco doesn’t tell you is that one is unable to dial 0845 , 0870, 0871 0203, telephone Nos nor Premium [...]

02 Customer Service

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I have just moved my phone to 02 on a business contract and they have given me a dedicated business number to phone. The problem is every time I phone it I am told by an automated message that the number 8002 is only for business customers and then I am cut off. I can [...]