From the category archives:

Travel

Complaint to EasyJet

Dear Easyjet, I am writing to complain about your poor service on board my flight to malaga because of the poor service and lack of hospitality. Firstly, when I asked kindly one of your crew members to get me a drink, he just replied ” You can wait until we visit all the other passengers!!” [...]

Thompson Holidays Complaint

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Dear Thompson Holidays, I feel that i must complain about the all inclusive holiday we booked with you in Nerja Spain, The hotel Villa Flamenco was meant to be a five star, but when we arrived it was obviously one star if that, whoever did your rating clearly had never stayed there. We also booked [...]

Crusing For A Bruising

Dear Sirs, Oceana Cruise E925 departed Southampton 3rd October 2009 After some consideration, I find myself compelled to write to you regarding the level of service experienced on the above mentioned cruise. My partner and I are fairly regular customers of P & O Cruises and had suggested to friends that they use the cruise [...]

Thomas cook must die!

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We are writing in reference to your letter dated the 7th of October and the phone call to you made soon after this date. We are not satisfied with your response to our honeymoon situation and the comments you have made in your letter are false in that you were not made aware of our situation at the time, because you were!

Overall Quality of Service of Air France

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I liked to take the Air France flights because it is one of the airlines which provide service excellent to passengers.

Yet I took AF1281 from London to Paris on the 5th of Feb 2010, there was a flight delay for an hour that lead to long queue waiting time when I check-in. I had been waited for more than 40 minutes for the whole check-in process. While on board, the flight attendant carelessly spilt a cup of coffee on my suit. She apologized to me in a sleeping voice. When I arrived at Paris, I even found out that the surface of my luggage is damaged by the Luggage Service Agent.

C2C

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Dear C2C, Every day I go down to my local station and catch myself a C2C train, in order to get to work, and my fellow passengers and I travel in style! We know precisely to the second how late the train’s going to be, because a big electronic departure board tells us. We have [...]

Brisbane Family Day Out

Sir/Madame Combine three children with the economic downturn and one becomes quite astute at making affordable fun. To be fair, my wife is the true expert. Of course we are quite lucky living within 15 minutes of town and are able to make use of the excellent facilities at South Bank during the school holidays. [...]

I’ve got those low-cost airline blues

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Dear Sirs, I remember when there was no such thing as a low-cost airline. I appreciate that many more people now have access to domestic and foreign travel and for this I am grateful. But does the whole experience really have to be so wretched? From booking on-line to stepping off the plane at your [...]

BA Baggage Bureaucracy

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Complaint to British Airways, 18.08.2009 I’m a British citizen volunteering in Rwanda. Last month I returned home for the first time in almost two years to see family and friends. I booked with Brussels and assumed Brussels would fly me all the way home. But no, it was my misfortune to have to deal with [...]