9 March 2010
Ms Deborah Peat, Front Office Manager
Comfort Inn Ramsgate
Ramsgate CT11 8DE
Subject: The guest room was not cleaned enough
My wife and I have made a reservation for a double room in Comfort Inn of Victoria Parade from 26th Feb 2010 to 28th of Feb 2010.
We are afraid we really must complain about the hotel room that we stayed in Comfort Inn Ramsgate was not cleaned enough. We arrived at Comfort Inn around 2 O’clock on the check-in date. The Front Office Agent gave us the room numbers 1543. We opened the door and found out that it was a hollywood twin room instead of a double room. We felt so sorry about the mistake because we were coming here to celebrate our wedding anniversary.
We went down to the Front Office and exchanged for a double room. We waited for 20 minutes until we got another room. Due to the Room Attendant cleaned the room in a hurry, we found out that there were some problems existed in the room. Firstly, the floor had not been vacuumed. Besides, the bed cover was tainted with a little bit red wine. Moreover, the bed sheets were not spread flat enough. In addition, there were 2 pieces of hair left on the pillow case. Furthermore, the bulb of the lamp was out of order. Finally, when we entered the bath room, the bath towels were missing.
We did not have enough time to exchange for another room. We made a turn down service. We gave the Room Attendant 8 minutes to change the bed cover, pillow case, refilled the bath towels and vacuumed the floor. The hotel room was finally cleaned up. We felt a little bit relaxed and put the luggages in the hotel room. We suddenly found out that the safe was locked when we tried to put our wallets in the safe. So we asked the Front Office Assistant Manager to open the safe. Hence, we did have an unpleasant experience during our stay in your hotel.
We should be obliged if you would look into the matter because the cleaning was unacceptable. We should be happy if you could send us one or two complimentary buffet coupons of your hotel restaurant for our compensation. We look forward to hearing from you with the attachment of buffet coupons in the near future.
Louise and Craig Harrison