A cheerful complaint about Walthamstow’s Asda

30th November • RelatedFiled Under

Dear Walthamstow Asda,

I’m not an angry woman. I like to think of myself as patient and tolerant – I used to teach eight year olds for God’s sake, and they’re bloody irritating. So little things tend not to aggravate me too much, least of all a shopping expedition to the local supermarket. What could be less stressful? Skipping along to the Asda around the corner, shopping list in hand, eager to have a pleasant walk around the aisles and finish with a basket full of necessary items. What larks!

No, Asda. Allow me to put this assumption right out of your head, just as it was quickly ripped from mine.

Nothing in my 25 years of existence has ever enraged me as much as your supermarket. Nothing has ever filled me with such anger, such desperation to physically hurt somebody, such concern that my blood pressure is going to raise to a dangerous level at which point my heart will literally explode, sending a thirteen year old with an IQ of a small cucumber in an Asda uniform to tend to a ‘clean up on aisle three’.

Now let me reiterate that this complaint refers to Walthamstow Asda, not the chain as a whole.

A shopping trip which I would generally anticipate to take around ten minutes (go in, grab stuff for dinner, pay, home) usually ends up taking at least half an hour on a good day, and I am left so devoid of energy and will to live that I might as well have stayed home and starved for the evening.

Firstly, most of your customers are idiots, but I suppose this isn’t completely your fault. I do wonder why your store attracts less intelligent people than the Sainsbury’s down the road, considering your supermarket is the most poorly laid out store I’ve ever had the misfortune to shop in.

Trying get from one aisle to another is like an obstacle course constructed entirely of morons. People stand still in the middle of the store as though their battery has run out. They stop and have a chat with fellow morons, blocking the entire aisle so that an angry queue builds up behind them. They strategically place their trollies in front of the most commonly used shelves while they walk off looking for things that you probably don’t sell.

This brings me to my real problem with you, Walthamstow Asda. I have never (and I am not exaggerating in order to give my letter added punch) shopped in your store and managed to find everything on my list. Most recently I came in to buy ingredients for baking cupcakes. Butter, got that. Flour, yep that was there. Brown sugar.. hmm where’s the brown sugar? THERE WAS NONE. Why a supermarket would not stock such a basic food stuff I will never know. And it was not sold out, it simply was not available. This meant that once I had finished shopping and paid for my items, I had to walk ten minutes down the road to buy brown sugar from Sainsbury’s.

I also recently came to Asda to buy ingredients for a Mexican meal I was cooking. Unfortunately, due to the store clearly being designed by a blind rabbit, I searched for refried beans for ten minutes before asking a member of staff. Oh, what a mistake. The first man I spoke to had never heard of refried beans. I had to actually spell the word to him but there was still not a glimmer of recognition in his face. “What are they? Some kind of bean?” Yes. And they are refried. They come in a tin. “Have you look on the shelf with the tins?” Yes. That was my first port of call. “Right, sorry I’ve never heard of them, let me ask somebody else.. Lucy, refried beans?” Lucy, or whatever her name was, looked at me with an equally blank, clueless stare, by which point stupid salesperson number one had vanished, to give completely useless advice to another customer. Lucy had never heard of refried beans either, but on hearing they were Mexican, suggested I try looking by the ‘fa-jee-ters’. I eventually bid her good day and found them myself.

Thirdly, your self checkout machines are rubbish. I don’t think I need to expand.

So in closing, please make your supermarket better.

Thank you.

{ 33 comments… read them below or add one }

Stephen Holmes 30 November, 2009 at 1:41 pm

Sadly I know this store well and it couldn’t be truer. I now venture down the road to Sainsbury’s otherwise I’ll be spending a good 5 years at Her Majesty’s pleasure for clocking some idiots in Asda.

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Robin Dhara 1 December, 2009 at 6:43 pm

Have actually been to Asda in Walthamstow once, and went out, never to return…..not even a single baked bean can undented…

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Christopher 1 December, 2009 at 6:52 pm

I too have experienced the frustration of this store. Not only do not sell basic ingredients, what they do sell is a bloody ripoff.

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Chi 2 December, 2009 at 9:38 am

I remember a visit there to buy ingredients for the simple recipe of bangers and mash. Now I don’t know about anyone else but you would usually expect a range of potatoes considering it is a staple food. But oh no all they had were baking and new potatoes. Idiots!!!

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Nicola Welsh 2 December, 2009 at 9:47 am

Haha, ‘fa-jee-ters’. My only request of supermarket staff if a basic awareness of stock and from the sounds of it they’ve never even eaten fajitas, which makes me sad. I’ve noticed Asdas do attract a higher percentage of morons compared to other supermarkets. Saturday mornings are peak moron time. Can you tell me why a pensioner would shop at the busiest time of the week when they’ve been sitting on their arses all week long?

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Emma Allen 2 December, 2009 at 10:22 am

While I have never had the misfortune of visiting this particular Asda, I have visited others, and can assure you that this level of idiciocy is not confined to the Walthamstow branch. I feel your pain.

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Teresa 3 December, 2009 at 11:15 am

I have never been to this particular Asda, but never fear, all of the ones i have been into are exactly the same. Last week I went to my local store to get a small ironing board cover. It appeard that even though i bought my ironing board from there, they dont sell small covers now! How clever is that. I then had to get in my car & drive to my local Tesco to get what i wanted!

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Charlotte Durrant 3 December, 2009 at 6:30 pm

Wonderfully expressed. I sense your pain with the aforementioned troublesome store.

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Ron 4 December, 2009 at 1:32 pm

Fantastic. Just as it is! Well written

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Siobhan O'Brien 4 December, 2009 at 6:46 pm

Thank you everyone! I had no idea that other people felt this way – Asda should probably be worried.

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Victoria 12 December, 2009 at 2:48 pm

You should try the one in Harlow!:o(

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frankiesoup 18 December, 2009 at 5:47 pm

I find that all supermarkets are like this. I went into Tesco once and asked for a can of coconut milk – I was led to the fresh, bovine variety in the chilled section. Hhhmmm…

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Jayne1971 11 April, 2010 at 12:30 pm

I use to love ASDA it was my main place of shopping now I only go there when I absolutely have to I find most of the staff rude and ignorant thats not to say that they all the same. ASDA Has gone way down hill I find Morrisons, Sainsburys far superior to ASDA I received dvds as unwanted birthday presents clearly you could see they were purchased from the store ASDA logo on the packages being the clue!!! They wouldn’t give me an exchange. Simular circumstances with my son had an unwanted console game wanted to exchange as not wanted was done immediately only difference it was Morrisons

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Delphine 13 September, 2010 at 8:20 pm

I am extremly angry, how should i type this……………..

Firstly, every suppermarket has an advert on TV these days and i don’t have any problem with them at all, untill now!
Asda seems to think that only mums go shopping and i think that is absoloutly outragous!!!!!!!!!!
Everybody goes shopping, including cildren and MEN!
I hope that in your next advert you will show men shopping as well as women.

Lastly, my advice to asda is, STOP AFFENDING WOMAN!

Redards Delphine, age 11

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Paul Rutherford 24 September, 2010 at 1:54 pm

I started to do my shopping at Asda last year due to my disability and the difficulty getting around, and to take advantage of their delivery service. Everything seemed to be going well, and I had a delivery prior to my admission to hospital a few days after, but would be out within the week. Before I went in the debit was made from my account for the order they delivered, except for a couple of items they could not supply. When I was discharged from hospital I went to the cashpoint to get some cash and found that I could not make a withdrawal as the funds in my account had been allocated to pay a transaction going through. This transaction was the original payment to Asda “IF” they had all the order, but it had been paid for the order they had delivered. I could not withdraw any funds to pay my carer for the weekend, the stress and anxiety had me back in care again. I tried to call Asda helpline but the staff were the same all over, “Totally Incompetent”. I called the Executive Office at my bank to discuss the matter, and this apparently is not just a one off with Asda, but they did get the funds reallocated to my bank account for me. There is no way I would deal with an incompetent organisation of staff, and risk to be robbed again. Tesco might be slightly more expensive, but the service is alot better!

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Barbara walker 22 February, 2013 at 7:48 am

I have had a similar problem this week.I place an order with Asda online.Then I decided to ammend my order and add a couple of items on later in the day.They took the payment for the order but also kept in their system the pre ammended order amount .I was unable to access funds in my bank account for this amount and had to borrow money from a friend , to see me through.when I eventually contacted my bank they released the floating money and told me Asda were notorious for doing this.On contacting Asda they denied that they would do this and asked me if Ihad read the terms and conditions !!!!!!!!!!!.On speaking to a manager he as good as said Where is your proof. This has caused me a lot of stress and I do not see why they are getting away with it.Any comments please./???/?

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nikki 30 October, 2010 at 1:38 am

I always shop at asda its the only place i can find open after along shift at work finishing sometimes 3 or 4 in the morning. Today i went at 15.25pm on the 29/10/10 spent a £150.51 to find that what they advertise isn,t true. They say if you spend £40 on shopping they will give you £40 in vouchers well i didn,t receive any vouchers. I did see other people recieving them tho. Must off been my face that they didn,t like or they way my partner was dressed

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mrs h glaze 8 March, 2011 at 4:24 pm

i went into asda at monks cross huntington york on 8th march 2011 and spent most of my time asking w
hat price things were. they had the wrong prices on for 4 items i wanted to purchse so had to ask.these four items were priced up wrong i cannot understand why. i feel like going to sainsburys after today. i have gone to asda for the last 40 years.

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Mr. Kavanagh Unwin 10 August, 2011 at 1:02 pm

A couple of weeks ago I purchased 2 pots of their own make paint from the Poole, Dorset branch.
I asked the staff member if they had any more out the back, she assured me that they did.
I painted a room with it but needed more, as the paint was not covering the area as it promised on the side of the paint pot, so I returned to the store that evening.
A shelf filling staff member initailly refused to check the store room for more paint as there was none on the shelves, but I insisted as there were few other staff.
No paint was found and so I spoke to a manager that took 20 minutes to see me, he ordered some and told me that it would be in store the next day, it was not, and I was told that this manager had misread the computer, and had not ordered it.
He also claimed to have ordered paint for their other 2 stores in Bournemouth, which do not sell paint.
Another manager ordered some paint for me, but several days later when I turned up the staff could not find the paint a staff member at the customer service till, was rude and arguementive and was serving other customers before me even though I was first.
I had to go to B&Q to colour match this poor quality paint, which cost me more money than I was willing to spend.
Both managers told me that this was a poor selling paint, well suprise suprise.
Avoid ASDA at all costs.

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Sarah Harding 30 September, 2011 at 1:31 pm

I would like to draw your attention of some melon slices i brought recently at full price. I brought them on 26/09/11, 23:06:47. like i do most weeks only to find out that they are out of date on 27/09/11.
I put them in my partners lunch box on the 27/09/11 for them to find them moady.
I shop in your store in eastleigh all the time and I have never found a problem, but this really annoyed me and so I hope you can assure this doesnt happen again.
I do not wish to check the dates on items around your store but I do believe these melon slices should of been on the reduced shelf.
I hope i hear back from you soon
Sarah Harding

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leena 4 October, 2011 at 4:40 pm

I had very bad experience with ASDA staff ,,,I know just because of on racist person the whole staff and supermarket is blamed.One staff working on till asked me to show my reciept just because I was on till again just for bananan …(..suddenly after seing banna my babay started crying for banana so I though of buying is it harm to buy things again after we have done one transaction????///…….) ….I was thinking of lodging complaint against her but I dont want her to lose job……but if this continues I dont feel like doing shopping In ASDA (BOURNEMOUTH )

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malcolm greenwood 28 October, 2011 at 4:23 pm

my experience of ASDA is diabolical.their pricing policy is such so as to baffle everyone each time i visit there is numerous prices underneath each product so you have to guess the price and when you ask some clown will tell you they are on special offer and quote you the lowest price on the labels showing only for you to find when you get home they were just telling you anything you want to hear this is a regular occurence at my local store so dont know if it the same at other ASDAs its about time they did something about it because one of these times i will take items back surely this has got to be an illegal practice and these sort of COWBOY practices should be stamped on and fines given where approriate

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LARAINE 16 December, 2011 at 5:34 pm

Just a WARNING for anybody wanting to place an order online at ASDA in time for Christmas – DON’T
I placed an order for an ebook last week. As usual my money was taken from my account at the speed of light.I was given a date to collect from Swanley which came and went.No notification.
I then found out my order had NOT been processed despite all the bull about confirmation, collection etc etc
Phoned, held on for 35 minutes and enquired what happened to the phone call I was promised.
They had no record of it
Then I phoned again and was told that the matter was sent to Head Office
Ahh, we all know about the wonderful Head Office dont we?? You know, that place where half the people think that they are up there with the Almighty and anything having been sent that far, can be dealt with as and when they feel like it.
So I phoned Head Office.
Waited 16 mins exactly before being cut off not having been answered.
Tried again.
21 mins this time.
Nothing.
Back to the online team who informed me that the matter would reach Head Office in 3 days!!!
So ASDA now have nearly a hundred quid of mine for a Christmas present, I will not get before Christmas.
My refund probably wont clear before Christmas which means my kid goes without his present.
Thanks ASDA.
You are a disgrace.There is no excuse from a multi billion pound WALMART company.
Anybody thinking of ordering online at ASDA, THINK AGAIN

You will have to chase up your order because, as in my case, you cannot believe the “order being processed ” rubbish email they send you.

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s travis 23 August, 2013 at 5:21 pm

i have just shopped in your pilsworth store for myself and another oap.when we began to check our receipts we found we had been charged full price for heinzsnap pots on the shelf it stated 2 for 3 pounds which we were going to share when we checked on returning home we found we had been charged £2 08 each for them i am not very happy about this .we live approx 8 miles from that store so it was too far to return i would not have purchased them at the full price this is not the first time this has happened at this store i will not be going again very often .shirley travis

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donna singleton 28 August, 2013 at 3:27 pm

complaint about adsa fulwood preston
I did shopping on Friday 23/08/13, I got charged twice as much on my shopping bill I had to miss out on a wedding, missed out on bank holiday Monday and im still waiting for my money now i’ll be shopping at Morrison’s from now on.

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Jocelyn 2 September, 2013 at 10:39 am

Whilst shopping in Asda Waterlooville Hampshire, (similar sort of morons shopping there too,) I felt something touch the back of my foot! and on turning round it was a child on a scooter.No she did not hurt me, she just rode off to find her next victim. But not only do they use these stores as playgrounds, they bring their toys into the store, this is not the first time I have seen childern on scooters or roller blades, It`s time that health and safety put a stop to this, when I shop I expect to shop in safety and comfort,

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ronnie 15 September, 2013 at 12:13 pm

took delivery of 50″ tv on friday 13th(stupid of me) from asda direct only to find the screen completely smashed. rang customer services straight away only to be told i’d have wait up to 3 weeks for it to be collected and processed and another 3 to ten days for refund. i find this time scale unacceptable having taken time off for delivery no problem i ordered tv but now at my expense further time will have to be taken off for collection of damaged tv and to wait a month to re-order again. asda service is shocking i just want the goods i paid for delivered safely in a reasonable time and replaced when damaged is collected seems fair enough customer service something i dont rate asda very highly on

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Alexandra Falcon 9 October, 2013 at 12:39 pm

Well sweetie, I feel for you. I really do. But I must say it IS all ASDA shops. My complaint against ASDA has to do with the online shop. Being disabled makes it hard for me to go to the shop and do a months shopping. Living on disability my money is not much. My first 2 week pay is what I buy groceries with and my last 2 week pay goes all out to bills so I have to be careful with money. I have shopped with ASDA online for well over a year. I should have left them long before now. The aggrivation and stress they cause is unbelievable. Never fullfilling an entire order. I have to get dressed and slowly make my way to a shop to pick up what ASDA did not bring. They ruined my daughters end of year pizza party from college, the only delivery slot they had was 2 hours before she and her friends came home. ASDA had NO Mozzarella cheese??? But the money for the cheese was tied up till the following day. Thank you ASDA what a lovely day my child had at your inability to fulfill orders. NOW Sunday I placed a huge order for well over 200.00. Booked the delivery for Tuesday morning. I get comfirmation and a 1 hour delivery window of 10 to 11 am. ASDA NEVER showed up. So at 3pm I start calling. They had no answers so I asked my order be cancelled, I will go to Tesco home delivery. ASDA assured me they would cancel the pending payment. I send my daughter to the bank to withdrawl money so we can buy lunch as there is no food in the house because of ASDA NOT delivering the order and to my surprise ASDA took the money. SO now my complaint has gone on deaf uncaring ears. I have NO food money, no groceries and ASDA customer service who seem to just do as they please and not care of the position they put others in. I am still waiting on the call promised to come from ASDA yesterday and the call promised to come today. ASDA, you have the absolute worse business and customer service skills I have ever seen. Ranking up there with BT.

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david arnold 13 October, 2013 at 7:22 pm

I have to agree with the lady above,me and my wife are classed as disabled,and cannot get out to the
shops.I put an order for home delivery,to be delivered on the friday the 10th of october 2013 at a delivery slot of 6-8pm,which got delivered with the chilled section of the order missing,the delivery driver said he would come back later before 10pm,failing that he would defiantly deliver saturday morning between 8.30 and 9am,again no delivery.So i phoned customer services,and they said they would deliver missing chilled products on sunday,still no delivery.Finally got to speak to store manager who said they could not deliver on sunday the reason being he was not sure whether chilled products were on van,but said he would probably deliver on Monday instead.I have totally lost faith with ASDA ,they have very poor business and customer skills.I shall be using SAINSBURY’S ONLINE SHOPPING IN FUTURE.

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Miss Sally-Ann Preater 27 October, 2013 at 9:02 am

I live in Ellesmere Port and I went into my local Asda store on the 26th October 2013. They were very busy and I am a loyal customer. I am disabled and when I go in I expect do my shopping I have to have help when I go in within a reasonable time. Not the 2 and a half hrs that I had to wait yesterday. I have my carer do my main shop and I get bits that she 4gets. My doctor told me not to bend and stretch too much in the cold weather.

If you could look into this problem for me I would be very grateful.

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Rose 10 November, 2013 at 6:05 pm

I know this maybe can’t be helped but on Saturday u brought some broccoli and in it was a catapiller so o put it in the bin this was from assassinate in dagenham

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Rose 10 November, 2013 at 6:06 pm

From asda dagenham

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Sue Honeywell 23 December, 2013 at 8:42 am

Saturday 20/12/2013 I went to Asda Longwell Green to do my Christmas shopping as normal only to find most of the fresh food was best before 24/12/13. Prepared potatoes in goose fat were dated from 20/12/13 until 24/12/13. Are the people the buyers for this store not aware that Christmas Day is 25/12/2013 and always has been.

What a disappointment!

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