Dear Easyjet,
I am writing to complain about your poor service on board my flight to malaga because of the poor service and lack of hospitality.
Firstly, when I asked kindly one of your crew members to get me a drink, he just replied ” You can wait until we visit all the other passengers!!” and then just sneezed on me twice, which I find very rude and a safety hazard surely.
Finally, when the meals were being handed out, it took 45 minutes for my meal to arrive to me and I was near the front!! And I will not tolerate this kind of service!!! I shall never fly with Easyjet ever again!!!
Yours Angrily
Anass Khalil
{ 7 comments… read them below or add one }
This is nonsense. Easyjet don’t serve meals on their flights. What a poor letter.
Neil is quite correct that Easyjet do not offer meals (although they do light snacks) so no idea what this guy is moaning at as I am sure if he has sent this letter in, Customer services will equally scratch their heads.. Perhaps on the day, he was ranting so much like a mad man, they just made him something to shut him up? lol
Seriously, I used to be a complaints manager for Vodafone form many years and one thing that used to annoy us was mis information, or blatant made up complaints. So… my Khalil.. you might want to re think your letter and say what really happened?
hi guys
look I have never flown with easyjet
I am just a kid
I watch programs which criticise Easyjet
On one of the episodes they were handing out food
guys give me a break please!
BTW.. this is off the easyjet site….
.
easyJet Boutique and BistroOur philosophy is that “there’s no such thing as a free lunch” – so we don’t offer one! “Free” onboard meals add to the overall cost of a seat – and we believe that our passengers would prefer to forgo a tray of plastic airline food in order to save money on their fare.
The responses to this are funnier than the actual complaint letter. The complain is poorly constructed, and without any merit as others have already pointed out. Besides, as a frequent flyer, I can say with confidence that easyJet is absolutely fabulous!
easy jet are runing a scam and ripping people of I have just been on the phone and been told it was my choice to take a plane that was delayed therefore they not refund my bus ticket which was booked with easy BUS run by them and I then had to buy new tickets at a cost of £28 when I had already paid £13.98
but my ticket though no fault of my own could not be used because they had delayed my plane.
BEOYCOAT THIS COMANAPY
Travelling often (at least once a week), I do use several Airlines companies.
Easyjet has a very poor level of service:
- they do offer meals on board but regularly they don’t have any stock or don’t have change,
- they are often not very polite,
- they do not answer to complains (on their web sites) and there is no way to complain on board
- the embarking is very stressful
- In case of issue, nobody is responsible.
After a high level of late flights (because of late arrival), they are now very strict on the time and don’t wait (even if people are stucked in the security checks).
I have to say that I AVOID as much as I can to use their flights.