My disabled daughter and her husband booked and paid for a P and O cruise in September this year. They have now been informed by P and O that the itinerary has been altered to such a degree that the cruise has become an unattractive proposition, and certainly not one for which they would pay over £2000. P and O have failed to answer her questions and complaints, and a day spent on the telephone was entirely unproductive.
It seems that P and O are forcing her into the position of ‘turn up and get on with it’ . Hardly the conduct of a responsible cruise line.
Can anyone advise what might be done?