Comments on: Get with it, Wetherspoon http://www.complaintletter.org.uk/get-with-it-wetherspoon/ Getting Your Complaints Heard Sun, 05 Feb 2012 20:42:14 +0000 hourly 1 http://wordpress.org/?v= By: m kerridgehttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1784 m kerridge Thu, 02 Feb 2012 16:12:20 +0000 http://www.complaintletter.org.uk/?p=482#comment-1784 the only complaint I have with Weatherspoons pubs is their air conditioning . why is it always so fierce. We went to The Society Rooms in Maidstone today and it was so cold as the air conditioning was blowing out VERY cold air, We have experienced this in many of your pubs. Is there no way you can put this right.m kerridge ( mrs) the only complaint I have with Weatherspoons pubs is their air conditioning . why is it always so fierce. We went to The Society Rooms in Maidstone today and it was so cold as the air conditioning was blowing out VERY cold air, We have experienced this in many of your pubs. Is there no way you can put this right.

m kerridge ( mrs)

]]> By: m kerridgehttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1783 m kerridge Thu, 02 Feb 2012 16:02:21 +0000 http://www.complaintletter.org.uk/?p=482#comment-1783 My only complaint is the air conditioning in most of your pubs. it is always far too fierce even in the coldest weather.We went to the Society Rooms in Maidstone today and instead of heat we had a continuous cold draught. we have experienced this at a lot of your pubs. Can you tell me why this is. My only complaint is the air conditioning in most of your pubs. it is always far too fierce even in the coldest weather.We went to the Society Rooms in Maidstone today and instead of heat we had a continuous cold draught. we have experienced this at a lot of your pubs. Can you tell me why this is.

]]> By: Matthttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1779 Matt Tue, 31 Jan 2012 14:36:01 +0000 http://www.complaintletter.org.uk/?p=482#comment-1779 The John Feilding Cwmbran, has very rude staff, I went to the toilets and was sat in the cubicle going about my own business when someone knocked the door " what are you doing? " a voice asked, " urrr having a dump" I replied. I thought this was probably some weird drunk. One opening the toilet door after some time, there was two bar staff stood there, who'd been there for some time now, at my disgust. They accused me of doing drugs, to which I told them to call the police to search me, as I do not use drugs. They refused and ushered me out of the pub. I made a complaint only to be told that they agree with their staff for treating me in such a way. I will never go to such a pub again. Their staff are so rude, they do serve friends first, have no respect for anyone. TOILET PERVERTS! listening to me go to toilet. The John Feilding Cwmbran, has very rude staff, I went to the toilets and was sat in the cubicle going about my own business when someone knocked the door ” what are you doing? ” a voice asked, ” urrr having a dump” I replied. I thought this was probably some weird drunk. One opening the toilet door after some time, there was two bar staff stood there, who’d been there for some time now, at my disgust. They accused me of doing drugs, to which I told them to call the police to search me, as I do not use drugs. They refused and ushered me out of the pub. I made a complaint only to be told that they agree with their staff for treating me in such a way. I will never go to such a pub again. Their staff are so rude, they do serve friends first, have no respect for anyone. TOILET PERVERTS! listening to me go to toilet.

]]> By: Davehttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1777 Dave Mon, 30 Jan 2012 19:18:55 +0000 http://www.complaintletter.org.uk/?p=482#comment-1777 i have been visiting this pub for over 5 years now. last year a young new manager took over the premises and yes there were a few wrinkles to be straightened out but everything there is better than ever now. The staff are very friendly and the pub is very clean. I think you are very quick to judge when you say `heavies`. My grandson is a bodybuilder and I think its great that we both enjoy visiting the same place. The Trawlboat inn is highly recommended by myself, my family and friends. i have been visiting this pub for over 5 years now. last year a young new manager took over the premises and yes there were a few wrinkles to be straightened out but everything there is better than ever now. The staff are very friendly and the pub is very clean. I think you are very quick to judge when you say `heavies`. My grandson is a bodybuilder and I think its great that we both enjoy visiting the same place. The Trawlboat inn is highly recommended by myself, my family and friends.

]]> By: Andrew Welshhttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1766 Andrew Welsh Tue, 24 Jan 2012 14:02:32 +0000 http://www.complaintletter.org.uk/?p=482#comment-1766 I am writing to you about a matter concerning myself what got me barred from the society rooms public house and I did not think it was sorted out in the right way so would you be able to sort it out for me to try and solve the problem going forward to give me a proper response to this problem this time instead of a wrong response this time for my own peace of mind and also sp that I can get it off my chest and get the weight off my shoulders aswell. I hope the problem this time instead of not being resolved this time so I can go back in there as a regular customer again without anything holding me back or without any snags or ties and without any slipups. I apologise for my actions that occured at the time of the incident and this will never happen again, I am writing to you about a matter concerning myself what got me barred from the society rooms public house and I did not think it was sorted out in the right way so would you be able to sort it out for me to try and solve the problem going forward to give me a proper response to this problem this time instead of a wrong response this time for my own peace of mind and also sp that I can get it off my chest and get the weight off my shoulders aswell. I hope the problem this time instead of not being resolved this time so I can go back in there as a regular customer again without anything holding me back or without any snags or ties and without any slipups. I apologise for my actions that occured at the time of the incident and this will never happen again,

]]> By: Brian Palmerhttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1760 Brian Palmer Sun, 22 Jan 2012 22:27:25 +0000 http://www.complaintletter.org.uk/?p=482#comment-1760 Dear Tim or Complaints Staff I have no complaints whatsoever against bar staff . but yes. I do have a complaint on contract to staff this should never be allowed and I'am disgusted . should two or three female work behind the bar with no males staff working at the bar. that one of the these females having to do checks on toilets that females staff can go to male toilets . I myself disagree with your contract and also with embarrassment to the person at the urinal stone or in the cubicle. and surely the person thats doing the visit to the toilets and having to sign in to say the they have been there and done the visit must also feel embarrassed. I am now putting a complaint in to my MP and also to the correct health authorities to have this re-correct Dear Tim or Complaints Staff
I have no complaints whatsoever against bar staff . but yes. I do have a complaint on contract to staff this should never be allowed and I’am disgusted . should two or three female work behind the bar with no males staff working at the bar. that one of the these females having to do checks on toilets that females staff can go to male toilets . I myself disagree with your contract and also with embarrassment to the person at the urinal stone or in the cubicle. and surely the person thats doing the visit to the toilets and having to sign in to say the they have been there and done the visit must also feel embarrassed. I am now putting a complaint in to my MP and also to the correct health authorities to have this re-correct

]]> By: Joyushttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1634 Joyus Sat, 31 Dec 2011 11:53:51 +0000 http://www.complaintletter.org.uk/?p=482#comment-1634 I myself have worked in the looking glass and alongside caroline and her staff and i loved every second, whats written above just seems to be a vent of anger aimed in the wrong direction. Through word of mouth i know exactly what has gone on with yourself Tim, and no before you jump the barrel its not from Caroline or the management team at TLG. Everyone ive known has love working there and the pub has quite a lot of original staff, i think this says something. If someone doesn't like working somewhere and the management are as bad as you've made them out to be people don't stay, simple as. I hope you know everything you write down will be taken into account by JD wetherspoon and in my eyes everything you've written has moved you into a tricky situation. To come onto a website and slander someone just because of bad experience is utterly pathetic. Wetherspoons may not live upto everyones expectations, certain pubs more than most, but working alongside the people there at TLG has been my pleasure, and im sure it will for all those who will join the team in the future. I myself have worked in the looking glass and alongside caroline and her staff and i loved every second, whats written above just seems to be a vent of anger aimed in the wrong direction. Through word of mouth i know exactly what has gone on with yourself Tim, and no before you jump the barrel its not from Caroline or the management team at TLG. Everyone ive known has love working there and the pub has quite a lot of original staff, i think this says something. If someone doesn’t like working somewhere and the management are as bad as you’ve made them out to be people don’t stay, simple as. I hope you know everything you write down will be taken into account by JD wetherspoon and in my eyes everything you’ve written has moved you into a tricky situation. To come onto a website and slander someone just because of bad experience is utterly pathetic. Wetherspoons may not live upto everyones expectations, certain pubs more than most, but working alongside the people there at TLG has been my pleasure, and im sure it will for all those who will join the team in the future.

]]> By: Claire Greenhttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1632 Claire Green Fri, 30 Dec 2011 01:28:04 +0000 http://www.complaintletter.org.uk/?p=482#comment-1632 I worked with Caroline and I know that she is the total opposite of what is said in this rant. I am a regular customer at The Looking Glass and I know that the management and staff are commited to possitive customer service. I was under the impression that you were sacked, not "left there" as you put it. I think you belong on benefits because you obviously don't read what you are writing before you publish it. I would beware of what I wrote if I was you. Once it is published, you can't take it back and you have now slandered her character. Tim Martin is all about a happy work place and as I see it, The Looking Glass is a very happy place. If you saw otherwise then I think you should have told him, not the whole of Facebook. I worked with Caroline and I know that she is the total opposite of what is said in this rant. I am a regular customer at The Looking Glass and I know that the management and staff are commited to possitive customer service.
I was under the impression that you were sacked, not “left there” as you put it. I think you belong on benefits because you obviously don’t read what you are writing before you publish it. I would beware of what I wrote if I was you. Once it is published, you can’t take it back and you have now slandered her character.
Tim Martin is all about a happy work place and as I see it, The Looking Glass is a very happy place. If you saw otherwise then I think you should have told him, not the whole of Facebook.

]]> By: GRAHAM GOODALLhttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1627 GRAHAM GOODALL Fri, 23 Dec 2011 11:18:33 +0000 http://www.complaintletter.org.uk/?p=482#comment-1627 Sorry Ben Not Matt Sorry Ben Not Matt

]]> By: GRAHAM GOODALLhttp://www.complaintletter.org.uk/get-with-it-wetherspoon/#comment-1626 GRAHAM GOODALL Fri, 23 Dec 2011 11:14:22 +0000 http://www.complaintletter.org.uk/?p=482#comment-1626 Hi Matt,I agree with you some years ago Wetherspoons was very good. as some one in your position I feel that if you read my letter about their disabled Toilets that people can walk in on you or you can walk in on a disabled person.Also they are supposed to check the disabled Toilets every hour,I have found some that have not been checked for ten days and there is no sheet for the staff to sign.If you complain you sometimes get banned.Not very friendly?Graham Goodallgeegeestables@hotmail.com Hi Matt,

I agree with you some years ago Wetherspoons was very good.
as some one in your position I feel that if you read my letter about their disabled Toilets that people can walk in on you or you can walk in on a disabled person.

Also they are supposed to check the disabled Toilets every hour,I have found some that have not been checked for ten days and there is no sheet for the staff to sign.

If you complain you sometimes get banned.

Not very friendly?

Graham Goodall

geegeestables@hotmail.com

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