Comments on: How to Write a Complaint Letter

By: rob weatherington

rob weatherington — Tue, 24 Jan 2012 11:27:02 +0000

i visited the weatherspoon in stoke on church street i ordered 4 pints of cider the glasses was dirty the cider did not tast right my mate took is back you the bar and had a word with them they was hostel towards him we where in your pubevery week but we shall not be coming in anymore

By: Beata

Beata — Sun, 15 Jan 2012 11:46:26 +0000

Dear c2c,
I live in purfleet on Saturdays and Sundays , time table not meching on website and on paper!! I late for work because of wrong time table and I came on time and I have to wait at least 30 min !! It’s very bed and not profecional!!

By: Victim

Victim — Mon, 21 Nov 2011 19:06:07 +0000

To shop in these supermarkets has become a nightmare.
It s usually overcrowded and unpleasant .
Especially unpleasant security which I noticed specially
enjoys watching me instead of other customers which
makes me feel inconvenient. I always wonder what makes
them to watch more than other customers? Even it goes
so far when I enter some of those shops they start to announce
my arrival in microfone which is unpleasant way to do shopping.
Customer service is as bad as ever. It is horrible it is nightmare.
I wonder why they even employ some of their stuff who can be
very rude,unhelpful and talk trash.
As much as I can I avoid shopping at tesco, I already stopped
with Asda but sainsbury has started same crap as well.
Never ever I have enjoyed shopping at any retailer,they
treat customers not as people who come to buy but rather
as thieves. I have been humiliated so many times by security
keeping an eye especially on me which has become annoying
to me. So the best thing is not to ever come to do shopping
to these places. I already stopped forever to shop at Primark
after I was beaten up by security and arrested even imprisoned
,just only because some security staff found it an unpleasant
fact me coming to their store.

By: janine

janine — Sun, 13 Nov 2011 20:10:18 +0000

Abe,

Obviously you take pleasure in belittling people, I wonder if this gives you a sense of importance that you otherwise lack in your daily life.

Best wishes
Janine

By: Rachel

Rachel — Thu, 13 Oct 2011 20:40:26 +0000

Your reply is simple-minded, arrogant and ridiculous, and you’ve proven Mr Crowther’s point true regarding the stinking attitude currenlty possessed by some service employees. I do not have all the facts of his situation at hand enough to form a judgment and call him self important and a trouble maker, let alone a ‘dick’ who deserves to be fucked over. If he thinks he has a genuine concern for complaint at the way he was treated then it is his right to make it known to management, who will then decide for themselves the facts from both sides. There is a difference between mouthing off to a staff member and standing up for oneself in the face of rude, inadequate customer service. You seem eager to lump all into the former and wash your hands clean of bad service on behalf of every service person. You’ve obviously not been trained properly in customer service or are personally very bitter towards society due to your own inablity to rise above your humble station in life and education to pursue a more meaningful career. You might even be a psychopath, you sure sound like one.

I was spoken to rudely by a staff at Sainsburys who gave me attitude when I declined to donate on that particular occasion. She proceeded to ridicule me to the customer behind me. I am not a walking charity and money is not overflowing from my purse, but I do my bit by donating lots of clothing on a regular basis. Most importantly it is the height of bad manners and ineptitude to force charity and batter a customer into submission. I complained and guess what management agreed with me. I’d say from the sound of it you probably got pulled up about abusing customers yourself. Let’s see if you still have a job in a year’s time, in this economic climate.

By: Chris barrington

Chris barrington — Thu, 29 Sep 2011 21:41:00 +0000

I read the complaints posted and can not help but smile. I have been to whetherspoons pubs all over the country and they are consistent Dirty poor service average beer, you always wait until
I have served my mates / mum / cousin / workmate. The food is cheap for one simple reason – it is cheap food. Not even a top chef can make a silk purse out of a pigs ear when all he has to work with is a microwave and a deep fat fryer.
They are not the tesco of the pub world. Tesco staff care about customer service

Either put up and save 50p a pint or use a decent pub and enjoy your bee

You get what u pay for

By: Marcus

Marcus — Mon, 26 Sep 2011 14:13:37 +0000

You can find the e-mail address for the Sainsbury’s Chief Executive here:

http://www.ceoemail.com/#sainsburys

Hope that helps!

By: john jones

john jones — Fri, 16 Sep 2011 13:05:22 +0000

we have got to the point where we have get it off our chest.not only are we fed up keep takeing food back because date change we have now got fruite going off. this is from eastbourne depot (the leavals),we now find that the soup we buy which was chicken and sweetcorn, has been changed (nasty) we will not be buying this any more. after 19 yrs of shopping with we are serious considering to now go else where unhappy pair of shoppers . please take note this is no idle threat.

By: susan

susan — Wed, 14 Sep 2011 18:47:24 +0000

I just found a moth in my sainsburys (freshly washed in spring water salad)
how do I complain and who too
the idea of almost eating it was disgusting as the salad was on my plate.. good job I looked down.. doesnt make the salad vegetarian now does it ..
any help would be fab thanks
I know if I take it back they will refund me but somehow that just doesnt seem enough

By: Abe Cambridge

Abe Cambridge — Tue, 13 Sep 2011 16:26:41 +0000

Ellen,

A few tips from a serial letter writer to help you get your points heard.

Firstly, try typing with ‘Caps Lock’ off, this isnt an SMS message it is serious correspondence.

Secondly, please try and use punctuation to add flow to your email. Recall your English classes from school. What did they teach you about full stops and commas?

Thirdly, please use spell check or a dictionary to add credibility to your complaint.

Fourth, it is useful to give your own name.

Five, it is best to send the letter to the person you are complaining too rather than a forum. Could you not leave a post-it note on their door for example?

Finally, a potential solution, have you considered purchasing an air rifle? Dogs don’t like being shot and may think twice before shitting in your garden again.

Regards,

Abe Cambridge