Comments on: Sky Complaint

By: Frank fitzpatrick

Frank fitzpatrick — Wed, 04 Jan 2012 04:59:13 +0000

I pay good money for my sky tv so why are we getting the same programmes over and over
I have seen more repeats on these channels like CSI how many times are sky going to show the same episodes i mean it go’s from series 10 then back to series 5 and not just on one channel is this what we pay for writing to a newspaper and will be taking this further ill be setting up a facebook page about this till us the people get answers .

By: miss nicky

miss nicky — Mon, 21 Nov 2011 11:53:43 +0000

DEAR SIRORMADAM
IAM WIRTTING TO COMPLAIN ABOUT
TURNING MY PHONE OF AND I THINK ITS OUT OF ORDER
AS WE PAY YOU PEOPLE ALOT OF MONEY
THANK NICKYDREZEN

By: Mrs S Carter

Mrs S Carter — Wed, 16 Nov 2011 17:31:34 +0000

I am with the customers above i have been a sky customer for 8 years my bill is always paid on time i have had wrong signals sent down to my box to which after phoning them about 5 times when questioned they panicked they have now after giving me my username and password twice which is in my email they are now saying its the wrong one after using it twice before .i also had more trouble with them when it said that i couldnt record on my box it said on screen press select to i did this twice and nothing happened except for the satellite being off for about 15 mins each time on phoning them again they reset the system losing all the kids series links and mine also at the time i asked the customer rep to reset my account on the 28th of this month which the bank had cancelled my direct debit he said that is all done for you now, which it hasnt when i called last month to change my payment date from the 21st of the month to the 28th of the same month i spoke to two customer reps who informed me this was done and that was okay and i also changed it online they then went into my account took the money that was due which incurred a charge of 25 pounds on calling them they said i have to give them 14 days notice which there is no clear relation to this being the case on your website or the reps didnt inform me of that either, they also when i when i upgraded one sky box to sky+HD which i already pay 10 pounds for the subscription i had to pay another 10 for the extra + and HD and on getting my other daughter a sky+HD box they didnt inform me off the other 10 for the sky hd box which you pay 20 pounds for the extra subscription to that. i also paid 29.99 install which took my bill to 60.00 more for that month on calling them they said it would be cheaper the next month they have now charged me for 1 sky HD box + subscription as far as i know because i cant access my account through mysky.com. now after telephoning them they reset the sky+ when we tried to record on one off the kids SKY HD + its not recording at all , and mine ,which is just a sky+ box is cutting off before the end of the programme has recorded, i have Sky broadband and sky telephone also and i am an extremely pissed off customer they are now sending texts to my husbands mobile phone asking if i would now recommend sky to other people my husband has nothing to do with my account and they also have my email and have never sent texts before. WOULD YOU RECOMMEND SKY AFTER THIS?

Sharon Carter

By: Mrs D Greenslade

Mrs D Greenslade — Tue, 20 Sep 2011 04:24:05 +0000

TO ALL OF YOU OUT THERE:

WHAT IS THE POINT OF VIEWING REPEATED PROGRAMS YEAR AFTER YEAR AND CRAP ONES AT THAT!
BE MORE FORWARD AND CANCEL YOUR SUBSCRIPTION AND TURN TO BUY VIDEOS AND LISTEN TO THE NEWS ON THE RADIO.
BE SELECTIVE – DO NOT BE TOLD WHAT TO DO BY A BUNCH OF GREEDY DIRECTORS WHO ARE ABUSING YOUR MENTALITY!
SO WHEN ALL OF US STOP WATCHING SKY TV , THEN THEY MAY LISTEN AND DECIDE TO GIVE US DECENT PROGRAMS!
TAKE ACTION TODAY!

By: Thomas Beattie

Thomas Beattie — Wed, 31 Aug 2011 13:01:45 +0000

To whom it may concern. Could you pse tell me what one has to do to actually talk to a human being? I have been trying like a bear to get some help regarding an onscreen messsage saying: “There is a problem with your viewing card.Ensure that your card is correctly inserted contact the broadcaster for assistance”. I am still splitting my sides with laughter at that last comment.I have been trying to talk to someone for the past four hours and all I get are pre-recorded messages with a whole bunch of problems but none of which cover my complaint. I am absolutely p****d off and I am seriously considering stopping my subscription. I would appreciate any help either by e-mail or telephone (01745443930). If I don’t get a satisfactory reply to this missive you can rest assure that you wil have lost another customer who is absolutely disgusted by your apparent lack of indiffererence to loyal cusstomers and to quote Sir Alex Fergusion ” being treated like s**t”
yours faithfully (and not too expectant)
Thomas Beattie

By: andy

andy — Sun, 21 Aug 2011 12:08:00 +0000

i have just had my sky cut off and phoned sky on sat 20 9 2011. i foned sky on the 31st july to change payment date as had been payed off the man said this would be okay but would to add more on i said this would be okay .this would now be for £99 on the 26th aug .then last week i foned again and spoke to a girl dont know name but she said everything set up for the 26th aug and wouldnt be cut off as dd for the 26th aug .yesterday 20th aug cut off foned sky and spoke to irish girl who was very helpfull said we shouldnt have been cut off as everything set up for 26th aug she said she would speak to i think the manager who came on the phone and said this was not on that i would have to paye the £76 before turned on i explained that had to change date as wouldnt have the money due to partner payed off and that was why we changed date . i have also not recieved any letters saying that i couldnt change date i am very angry at the way i was treated by the man yesterday and that he cancelled my dd for the £99 and wouldnt listen to what i said i thought that changing due date would have been better than cancelling the whole lot i think treating customers of 7 yrs like this is bad play but looking forward to hearing from you to resolve this matter

By: Dazzer8888

Dazzer8888 — Mon, 21 Mar 2011 22:07:57 +0000

Complaints about Sky can be made directly to their directors, be prepared for a snotty exec assistant but these email addresses are valid and will generate a response:

[email]jeremy.darroch@bskyb.com[/email] (Chief Executive and Executive Director)
[email]andrea.zappia@bskyb.com[/email] (Managing Director, Customer Group)
[email]mike.darcey@bskyb.com[/email] (Chief Operating Officer)