To whom it may concern,
I am writing this letter to complain about the service I received at the Argos Store in Northfield, Birmingham, on the afternoon of Saturday October 7.
I bought some jewellery (I enclose my receipt as proof of purchase) from the store and waited over 45 minutes before receiving it.
Purchasing the item at the till was not the problem, this came when I had to go to the jewellery counter to collect it. I waited for over 10 minutes and nobody came to serve me. I pressed the bell by the counter three times for assistance and waited there for approximately 15 minutes.
I then asked a member of staff on another counter, if he could find out why nobody was serving on the jewellery counter. He said that he would send someone over and went away to speak to a colleague. He returned almost 10 minutes later, and carried on with what he was doing before I spoke to him.
I had to ask him again if he had spoken to someone to come and serve me, by now there was also a large queue at the jewellery counter. He then said: “Oh I’ll do it then.” in a very abrupt manner. When he did come over to the counter he then ignored me and served another customer instead.
As a result of this I decided to go to the Customer Service desk to speak to someone about what had happened. I was waiting in that queue for at least 10 minutes as there was no member of staff available there either.
The only reason I did not demand my money back was because the jewellery was a gift, and that specific piece was requested from Argos by the person I was buying it for.
I appreciate that Saturday afternoons are one of the busiest times for those who work in Argos stores, but I do not appreciate the kind of treatment I received. There is no excuse for any customer to have to wait as long as I did for something, particularly without good communication between staff and the customer.
I am very disappointed about the treatment I received, and would like an explanation for this.
Please contact me when you have decided what action will be taken.