This is a letter of complaint that I sent to Shoezone In June 2007
To whom it may concern
I feel I should bring to your attention the appalling behaviour I witnessed by your staff in your Maidstone branch.
After waiting an eternity to be served because the two staff at the counter were busy talking, one of them was wearing a supervisor badge! I heard quite clearly the other staff member say “look! At the size of that man’s gut, ugh, it’s huge”
Instead of the Supervisor reprimanding the staff member she looked to where she was pointing and agreed adding her ugh!
Obviously anyone who heard the conversation looked too, which was virtually all the customers as they weren’t quiet about it.
Firstly, members of staff should show some decorum when dealing with customers. I say customers because that fat man standing at the door was waiting for his daughter to pay for a pair of shoes for him.
I politely told your staff to keep their shoes and maybe in future they should show some restraint while vilifying people in front of their customers.
Not only was I disgusted with the conduct of the staff and supposed Supervisor.
That man’s daughter was me!
My family and I all avoid Shoezone now.
May I suggest some staff training, namely people skills, perhaps you should start with the supervisors although having said that she would have been trained by a manager! That could prove to be quite a problem.
Maybe a complete over haul of staff! Before you lose a lot of trade!
Yours sincerely
Patsy Sage
(FAT MANS DAUGHTER)
{ 5 comments… read them below or add one }
Patsy
As a shoe zone employee i can assure you that 99% of the company do always hold their customers needs as the number 1 priority, unfortunately some ‘bad’ employees do occasionally slip through the net, as such, these employees in most cases are found and are stripped of any relevant responsibility.
I urge you and your family to please come back to shoe zone as a company even if you chose to avoid maidstone. We really do value you and your father as much as anybody else that walks through our welcoming doors!
I am a manager of a Shoe zone store and think it disgusting that an employee act that way.Im sure the manager of that store would not tollerate staff acting that way if he or she knew,as i know if it were a member of my team they would be repremanded.If u complained to the manager or head office that staff member would have been repremanded.PLEASE continue to shop at Shoe zone,most staff do not act that way,but there are always a few bad employees within most companies,ive come across them myself.Give Shoe zone another chance and you will see .
I m a foreigner, i bought Mens black trainer no.80336 080 @ £9.99 at date 18-08-2011 at the shop of woolwich London (1606) with a receipt no.324864. But my shoe broken within a 6 weak .i was visit u r shop woolwich .But the manager was working there at the time 10.00 o cock, I told the complian about my shoe, He misbehave me and said that this is not a manufacturing fault, u r hard user,So I can not do anything for u.and harsh me go out . don’t waist my time.. i come out from the shop with a very bad image about shoe zone.this not a matter of £9.99 .but I think the quality of shoe is not good as well as staff behavior. so please think about it, and improve u r quality and image. thanks
Majid Saeed. a customer .
I must say I have never had a problem with yr staff or services I am so glad yr shops are arround its the only shoe shop I can go in choise a pair of shoes that fit perfectly, with out having to hunt arround thank you for all yr work keep it up and yes u do get the odd grumpy staff but u no what that’s life .
I am due to return a pair of boots which was only purchased 2 weeks ago 29 oct 2011 for my 10 yr old daughter. Unfortunately I cannot find the reciept but they are having them back. They were £16.99 and are falling apart. Such poor manufacturing and they best not tell me my 10 yr old is a hard wearer as she is only the size of an 8 yr old. I am so appauled by the poor workman ship as this is not the first time it has happened to me. I definately will NOT be shopping again at shoezone !!