I have spent a significant amount of time and energy educating my mother to shop and bank online safely. The usual stuff – don’t trust e-mails from domains you are not familiar with, only go to websites via Google or your favourites and watch out for phishing e-mails asking for your banking details.
Yesterday she received this from you and at first I thought it was a phishing e-mail as it was from email@example.com, whoever they are, but all the links are legitimate and go to a genuine Visa website securesuite.co.uk:
Subject: Alliance & Leicester – Verified by Visa Password Change Confirmation
Date: Fri, 25 Dec 2009 14:33:16 +0000
Thank you for changing your Verified by Visa password. Please save your new
password in a safe place, you will need it for future purchases.
Please visit the Alliance & Leicester – Verified by Visa site to track your transactions
and manage your account settings.
This is an outbound message only. Please do not reply.
Should you have any questions, please refer to our Frequently Asked Questions
(FAQ), or contact us.
Alliance & Leicester – Verified by Visa
All I can assume is that this is incompetence on your part which is causing a lot of distress and worry.
Get it sorted.