Comments on: Sky TV Complaint

By: samgraham

samgraham — Thu, 19 Jan 2012 09:44:07 +0000

what a lying, money taking company…. Never ever trust sales men for sky at you door…. I was told so many lies and had to pay out over £55 for something i had less than 2 weeks. some thing should be done about them..

By: chamilton

chamilton — Wed, 18 Jan 2012 20:42:22 +0000

Sky is a total waste of money it never works properly the customer services are terrible and they over charge me despite offering half price tv of course they have no record of this after being a sky customer for years ive had enough and will be leaving as soon as my contracts up and to the sky employee who has commented just because other companies may do things does not mean that it is fair or acceptable for sky to do it to their customers.

By: Sky Staff

Sky Staff — Mon, 02 Jan 2012 16:39:14 +0000

Oh dear, some petty customer thinks I’m lying. How upset I am, really…

I could tell you my staff number if you’d like? But I digress, because you, my good man, are very wrong. Curry’s were actually selling Sky boxes, and actually offered cashbox is you bought a box through them, so you’re very clearly wrong on that point. There’s nothing in the employee handbook about responding to a customer’s complaint, either, so quieten down.

Paul, it’s also spelled ‘does’, not ‘dose’.

By: Anon

Anon — Fri, 30 Dec 2011 19:18:49 +0000

Yep, he’s lying. Probably about being a member of Sky staff too. Currys staff do not go and install Sky. They install tv’s, and when they do have no incentive to sell extra equipment.
If you are infact a member of Sky staff, I suggest you check your employee handbook with regards to posting online about anything to do with Sky or mentioning other companies.

By: Kay

Kay — Thu, 22 Dec 2011 02:07:19 +0000

Hi Pam,
I was just reading your comment and wondered how you were able to resolve your problem with Sky (if the problem was resolved). I am having a similar situation but a little different. but to cut a long story short, I am suppose to be paying £19 a month but was later told that I had to pay line rental £12.50 a month and then I wanted to have unlimited broadband £7.50 a month which all added up to £39 a month. I don’t even use the phone, its only to receive calls and I hardly ever what anything. The only thing I do use is the broadband as I’m a student and I don’t hardly download anything (even though Its supposed to be unlimited.)

All this while I had never had time to check my bills as I’m always busy with study but for whatever reasons I decided to check tonight and i discovered that on three different months between May 2011 and November 2011 they have taken £50 (twice) and £80 out of my account.

What was so strange was that a chat advisor appeared and started asking if I needed any help! We got chatting and I eventually asked about the £80. And where he had been avoiding replying to the question earlier, he said he couldn’t see any £80 being debit from my account! And lo and behold when I checked the account again it was not there!

But althou he had somehow removed it from the account itself it was still reading in the next account which was thanking me for paying my last bill of £80! So i really need help to stop them and I’m going to stop direct debits as its like they are taking the piss! I’d be glad to find out how it went for you.

Thanks

Kay

By: paul

paul — Mon, 21 Nov 2011 12:58:44 +0000

dont lie sky staff and the word sorry that just dose not add up

By: Kimmy2010

Kimmy2010 — Wed, 16 Nov 2011 22:59:19 +0000

To everyone that has a problem with sky…. if you not happy with the service go else where and you will soon find that their service is on par if not better than other competitors, I think it very childish and silly writing how unhappy you are with a service?? as for paying over the top prices for calling sky, all companies in the UK including the government departments have 0844/45/0870 and 0871 numbers, instead of being miserable use the tools freely available to every individual in the UK… the internet… find the alternative numbers instead of being negative and slagging off a company who is providing a good service, if you haven’t got what you want its only you to blame, surely you as customers know what you like to watch??? What you like doing on line, how often you use your house phone??? Do alittle research and get the package that suits you an stop acting like you have been so hard done by, honestly, its sad that ‘adults’ can come on line an behave like school children, talking and complaining instead of dealing with it in an adult fashion! Get a life an stop complaining!!! As for getting in touch with foreign countries just end the call and redail?? Your calls are not always going to go through to other countries over flow of calls will there is nothing wrong with trying to get customers issues felt with as soon as possible is there?? Patients is a great thing to master in life, that call you make to sky maybe upsetting to you when the person on the other end is desperately trying to master a new language and be polite and get your issues sorted so a little understanding an patience from you could also be more rewarding than you know.

By: David

David — Mon, 07 Nov 2011 21:04:37 +0000

I currently joined Sky and because they were to lazy and boneidle to come out on my connection date “2nd November” they claim i had a phone line already in and Ive had about 12 engingeers out now and i still got NO internet VERY POOR SERVICE reallly thinking of going to Virgin Media as they care about their customers there sky only care about money SKY ARE LIERS AND 100% ON ALL COSTS DODGE THEM they make you wait in for week phone them up tthy say or we come out 1 tilll 6 then they come he says aw i cant fix it sorry. phone sky again or wait in 1 tilllll 6 they come again and again and again saying or i cant fix it if you cant fix it then you shouldnt work ffor BT-OpenReach/Sky should you? I WILL CANCEL MY DIRECT DEBIT UNTILL I HAVE VAILD INTERNET I SWEAR IF YOU DONT GET ME ON TOMORROW I WILL COMPLAIN TO WATCHDOG SLATE YOUR NAME AS YOU DESERVE IT

By: Steve Wilkinson

Steve Wilkinson — Mon, 07 Nov 2011 16:34:55 +0000

I hate Sky as well after paying 18 months of HD TV I cancelled my ever increasing price. The helpfull lady ? told me you wont be able to watch free HD TV and wont be able to use your box at all. Yes she is right I cant record pause or rewind (but recieive 5 free Hd channels ) BBC 1 BBC HD FOUR FIVE AND ITV 1. This is for all people that are told the same thing. Sky are lying !!!!

By: Pam O'Neill

Pam O'Neill — Sat, 15 Oct 2011 10:34:57 +0000

I had sky for nearly 2 years. I enjoyed the service and would willingly go back to it if they would sort out the problem i had. However, i cannot get anyone at sky to even listen. My basic package was sky tv, unlimited calls and unlimited broadbad. £45 per month. there was never a month during the entire time that i was with them that my bill did not come to over £100. I continually asked for explainations but was just blinded with dates. ” you had this from that date to this ” etc. I discovered that i had b een charge for Sky movies for 3 month that i didnt know i had and had never asked for. I was told that i would be refunded the £30 and given Sky movies free for one month. I never got the £30 refunded and was charged for the supposedly free month! Eventually i had had enough. i got a bill for , again, over £100 and refused to pay it. I let them cut me off. Then i phoned them and said i wanted to be connected again and to tell me how much i had to pay them , in total, including any up front charges so that the next bill i got would be the £45 that it was supposed to be. I paid £189. I was reconnected. 2 Weeks later ( 2 weeks!!!!) i got another bill from them for £125! I refused to pay, got no explainatiions and they are now sending me debt letters! I am convinced that i was paying for 2 accounts but no one at sky will listen or even investigate for me.