I opened a Career Development Loan with you in August 2008 and started my repayments via a standing order that had been set up with my bank, Natwest, on 7th August 2009. However, two months after this date I received a letter from your debt collection department claiming I was in arrears. I immediately called your Career Development Loan department to explain that two instalments of £181 had left my account on 7th August and 7th September and I had checked with my bank that there had been no problems with those payments.
