Posts tagged as:

customer service

Always Asked for ID

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Id like to make a formal complaint about the way your Store in Street Somerset is being run. I use your store 4-5 times a week for regular shopping for myself, my family and animals. I’m 26 years old and look it. I am sick to deaf of being asked for identification to buy cigerette [...]

Who’s with me!?

I am writing this letter following a spate of ‘unpleasant’ incidents which can be described as at best poor customer service and at worst offensive behaviour, thus resulting in my disillusionment in British customer service. Having read several angry rants in several papers/magazines, I have to say I have often wondered if the way these [...]

I’ve got those low-cost airline blues

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Dear Sirs,
I remember when there was no such thing as a low-cost airline. I appreciate that many more people now have access to domestic and foreign travel and for this I am grateful. But does the whole experience really have to be so wretched?
From booking on-line to stepping off the plane at your destination, every [...]

Vodafone

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To the good people at Vodafone customer services;
I’ve been on a Vodafone pay-as-you-go plan since they first came out and largely, the experience has been a good one. I’ve always been able to get a signal – unless I’m in the Sunflower Garden Chinese take-away in Pitmedden – and until today, have only once [...]

Barclays CDL incompetence

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I opened a Career Development Loan with you in August 2008 and started my repayments via a standing order that had been set up with my bank, Natwest, on 7th August 2009. However, two months after this date I received a letter from your debt collection department claiming I was in arrears. I immediately called your Career Development Loan department to explain that two instalments of £181 had left my account on 7th August and 7th September and I had checked with my bank that there had been no problems with those payments.