On Sat 10th September I went to Tesco Bromley to do my normal weekly shop. To keep my 3 year old son ammused during the shop I let him take with him 3 small transformer figures.
I completed my shop and paid for ALL items at the till.
On leaving the store the security guard stopped me and asked me to pay for the three Transformers.
I explained my son had came into the store with them, he again asked me to pay for them now.
I was angry and embarrassed. I explained once again and he asked for my receipt. I asked for his name and he told me i didnt need to know that, i asked again just for my reference and again he declined.
He wrote SEEN on my receipt and said i could leave the store. This man is a bully and i was simply a target.
I spend hundreds of pounds a week in this store and i am angry i was treated in this manner.
{ 5 comments… read them below or add one }
I would suggest that you write to the Tesco CEO and demand compensation for the distress you have been caused. You can find his e-mail address here:
http://www.ceoemail.com/#tesco
You should complain first to the store manager! Only to the CEO is you are unhappy with his response.
I complained to the assistant manager at Tesco Brent Cross about five years ago. He was very rude and told me to go away or he would have me removed from the store by security. Another staff told me he was always rude to customers. Thats the kind of people they employ!
SUBJECT: Attitude and accusations of Security staff
Dear Sir/Madam
It was a cold and wet after noon in Salford when after locking my bike up out-side Tesco on Salford Precinct I discovered that there was a problem with the shopping trolley, it would not release itself when I offered the pound coin into the slot. I banged on the window (not to hard) just enough to attract the attention of a staff member which I was successful in doing.
The staff member informed the security guard who seemed to know what the problem was. By the time the security guy came out there was another customer waiting for a trolley. The security guy said “give us your pound mate”
I asked him what the problem was with the trolley and again he said “just give us the pound coin” I refused to just give him my pound coin being registered disabled and valuing my independence I wished to know what was wrong with the mechanism and why it would not release itself (so I know for future reference). I said “ask the other lady for her pound and I’ll watch how you do it” which he did and the trolley released itself. The security guard seems a bit up-set that I did not want him to get involved and I was quite capable to get my own trolley. I told him I didn’t need his assistance anymore and would he leave me alone.
I was successful in releasing the trolley and when I was making my way into the store he pushed the trolley almost knocking me to the ground. He told me I was not allowed to enter and do my shopping. I said I don’t think you have the authority to refuse me entry so will you get the manager! He then accused me of swearing which I denied and which was confirmed by a number of customers whose addresses I have acquired and noted down.
The next thing I know I was surrounded by staff, security officers and the Police! At no time did the manager introduce his self to me and at no time was anyone interested in my side of how thing happened. I was ordered to go away otherwise I would be arrested. I thought in the interest of my health and safety it would be better to return home and chill-out. I would like you the answer the following questions because I am at a complete lost as to how this situation has arisen.
1. Why did the manager not introduce himself to me!
2. Why did no one ask me to explain my side of the story!
3. Why did the security guard not allow me (I did not swear and have willing witnesses) into the store to finish my shopping!
4. Am I now not allowed to shop in Tesco!
5. Why was I threatened with arrest if I didn’t go away!
I await your earliest reply as I still have to finish my shopping!
To be honest if that many people were there, why didn’t you speak to the police, they are totally independent! I deal with people like you every day at work! there are two sides to every story!
Aaron, the Police turned up on the day. I asked the Officer who had phoned and he said no one he was just passing. I began to explain and was told that if I didn’t shut up he would nick me! (section 5) so I shot off. My complaint has been sorted now and I have received an apology, £25 Tesco Card to continue my shopping and confirmation that only the Manager can make decisions about who can and can-not enter Tesco’s.