Dear Thompson Holidays,
I feel that i must complain about the all inclusive holiday we booked with you in Nerja Spain, The hotel Villa Flamenco was meant to be a five star, but when we arrived it was obviously one star if that, whoever did your rating clearly had never stayed there. We also booked an adults only, but there were families there with extremely unruly children who misbehaved everywhere including the dining room. The food was inedible, i mean none of the guests ate any of it, which alternatively we had to eat out at an extra cost, considering we payed for fully inclusive. Your staff were rude on every occasion and the rooms did not have the bedding changed for the whole of our stay, untill i complained, I want you to look into this matter, we paid £3,000 for two weeks and it was anything but enjoyable, we booked this for our 30th anniversary which was completely ruined to the point we could not wait to get home.
I do not want one of your vouchers, i want a full appology and at least a 50% refund for our holiday, for all the heartbreak this has caused, my Husband is ill and this could have been our last holiday, I feel that it is a disgrace the way we have been treated by you, the Holiday rep, and the hotel staff.
I await your reply and if i do not find it satisfactory i will be taking matters further.
Your Mrs P.T. Jobes