Comments on: Weatherspoons Complaint http://www.complaintletter.org.uk/weatherspoons-complaint/ Getting Your Complaints Heard Sun, 05 Feb 2012 20:42:14 +0000 hourly 1 http://wordpress.org/?v= By: shirley clementhttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-1507 shirley clement Tue, 15 Nov 2011 18:20:54 +0000 http://www.complaintletter.org.uk/?p=636#comment-1507 We had dinner today 4 of us, we ordered 2 Steaks 1 Salmon, 1 curry, The steaks were cold. chips and vegetable were cold, the salmon was very small finger size also cold, vegetables were cold, so not a good start, the pub was cold with the air conditioner was on, asked if we could have it switch off, so nothing happened, in fact it been like that for years. we complained about the foods, but it fell on deaf ears, showed no interest what so ever. waste of time, in fact wonder why we bother. The bill was £31.40p. Thank you Mrs S.Clement 2a Winsford Rd Torquay S.Devon TQ26UG. 01803 690037. We had dinner today 4 of us, we ordered 2 Steaks 1 Salmon, 1 curry, The steaks were cold. chips and vegetable were cold, the salmon was very small finger size also cold, vegetables were cold, so not a good start, the pub was cold with the air conditioner was on, asked if we could have it switch off, so nothing happened, in fact it been like that for years. we complained about the foods, but it fell on deaf ears, showed no interest what so ever. waste of time, in fact wonder why we bother. The bill was £31.40p. Thank you Mrs S.Clement 2a Winsford Rd Torquay S.Devon TQ26UG. 01803 690037.

]]> By: DAVID KEIRLEhttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-1491 DAVID KEIRLE Tue, 08 Nov 2011 16:24:57 +0000 http://www.complaintletter.org.uk/?p=636#comment-1491 On Saturday the 29th October 2011 my wife and I went to Cabot Court Hotel in Weston super Mare at approx 3pm, we went to order some food but were told that there was at least 30 minute wait so we decided against having food and jst ordered two coffees we paid for the coffees and as I turned from the car a member of staff came rushing through with empty plates knocking the coffee from my hand. The coffee went all over my wifes coat we later found that the coffee had also gone all into her handbag soaking the contents. On sunday I spoke to the deputy manager Glenn who said he would have to watch the ctv film of the event. I then had a phone call from them to saythat the manager C Partridge was happy it was just an accident and nothing would be done about it. I feel that we should be due some sort of compensation for the inconvenience caused !!! On Saturday the 29th October 2011 my wife and I went to Cabot Court Hotel in Weston super Mare at approx 3pm, we went to order some food but were told that there was at least 30 minute wait so we decided against having food and jst ordered two coffees we paid for the coffees and as I turned from the car a member of staff came rushing through with empty plates knocking the coffee from my hand. The coffee went all over my wifes coat we later found that the coffee had also gone all into her handbag soaking the contents. On sunday I spoke to the deputy manager Glenn who said he would have to watch the ctv film of the event. I then had a phone call from them to saythat the manager C Partridge was happy it was just an accident and nothing would be done about it. I feel that we should be due some sort of compensation for the inconvenience caused !!!

]]> By: Not Happyhttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-1209 Not Happy Thu, 11 Aug 2011 11:23:00 +0000 http://www.complaintletter.org.uk/?p=636#comment-1209 The Wetherspoons in Blackpool on the prom is terrible.The management could not manage a tea party let alone a pub all they do is pass off complaints to another person who then passes is on again until it is forgotten.A friend went for an interview there a few weeks ago only to be left like a muppet while the manageress/manager was so busy talking to friends that he was left in the pub for nearly an hour yet if he was late for an interview they would not see him.My point being the pub is run so bad on a prime location it needs sorting not the staff but managers seems to be too many of em who play the blame game and don't take responsibility. Shame on Wetherspoons this type of management is blowing your rep away staff do not care about the customers,complaints never get sorted oh wait this is same with all the chain if you look on the net hard enough. Avoid @ all costs or will Wetherspoons look into it more instead of passing the buck shame on you and sort out your staff or better close it and let another chain of quality pubs take over the land and give us the service we want The Wetherspoons in Blackpool on the prom is terrible.The management could not manage a tea party let alone a pub all they do is pass off complaints to another person who then passes is on again until it is forgotten.A friend went for an interview there a few weeks ago only to be left like a muppet while the manageress/manager was so busy talking to friends that he was left in the pub for nearly an hour yet if he was late for an interview they would not see him.My point being the pub is run so bad on a prime location it needs sorting not the staff but managers seems to be too many of em who play the blame game and don’t take responsibility.
Shame on Wetherspoons this type of management is blowing your rep away staff do not care about the customers,complaints never get sorted oh wait this is same with all the chain if you look on the net hard enough.
Avoid @ all costs or will Wetherspoons look into it more instead of passing the buck shame on you and sort out your staff or better close it and let another chain of quality pubs take over the land and give us the service we want

]]> By: Moira Scotthttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-1060 Moira Scott Tue, 24 May 2011 21:59:40 +0000 http://www.complaintletter.org.uk/?p=636#comment-1060 Just been to the new wetherspoons in Hawick in the Scottish Borders, Tuesday night steak night there was six of us all wanting steak to be told there was none left! then when we did order our food sat at the serving area for that long it was cold by the time we got it. Was also there for coffee last week and there coffee machine was broken for the second time, not a good start for a new resturant!!!!!! Just been to the new wetherspoons in Hawick in the Scottish Borders, Tuesday night steak night there was six of us all wanting steak to be told there was none left! then when we did order our food sat at the serving area for that long it was cold by the time we got it.
Was also there for coffee last week and there coffee machine was broken for the second time, not a good start for a new resturant!!!!!!

]]> By: david planthttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-717 david plant Tue, 16 Nov 2010 19:11:02 +0000 http://www.complaintletter.org.uk/?p=636#comment-717 went to the thomos drumond in fleetwood lancs went for annerversery meal we go alot and have always been very pleased not this time i was served frozen food they took it back i at to ASK what was happing with my meal after 15 min in the end i told them not to bother and asked for refund which i had but ruind he meal will not be going again sorry MR PLANT went to the thomos drumond in fleetwood lancs went for annerversery meal we go alot and have always been very pleased not this time i was served frozen food they took it back i at to ASK what was happing with my meal after 15 min in the end i told them not to bother and asked for refund which i had but ruind he meal will not be going again sorry MR PLANT

]]> By: Tracy Davieshttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-716 Tracy Davies Mon, 15 Nov 2010 15:08:09 +0000 http://www.complaintletter.org.uk/?p=636#comment-716 I took my Nan to the George in Staines for her Birthday meal as we have always enjoyed it there but this time were really dissappointed. We ordered amongst other things two children's meals that are supposed to coem with a *free* drink. When they weren't brought to us I asked at the bar about why we didn't the free drinks and the obnoxioius little git behind the bar said ''Tha's because you didn't order them''. and I said ''I don't understand, they're free drinks'' and he replied ''Well you have to order them at the bar, if you don't ask me for them I'm not going to give them to you'', so them a lady behind the bar explained that if we wanted *free* drinks with the meal it would have cost more - that doesn't sound like a free drink to me!! Then the toilets were a disgrace as well. Every one except one was blocked with paper and the one that could be used had no paper in it. The place is disgusting and the attitude by the staff is so appalling I suggest if you're thinking of going there - don't. Standards have severely slipped in a very short amount of time and for this I can only blame the management. I took my Nan to the George in Staines for her Birthday meal as we have always enjoyed it there but this time were really dissappointed. We ordered amongst other things two children’s meals that are supposed to coem with a *free* drink. When they weren’t brought to us I asked at the bar about why we didn’t the free drinks and the obnoxioius little git behind the bar said ”Tha’s because you didn’t order them”. and I said ”I don’t understand, they’re free drinks” and he replied ”Well you have to order them at the bar, if you don’t ask me for them I’m not going to give them to you”, so them a lady behind the bar explained that if we wanted *free* drinks with the meal it would have cost more – that doesn’t sound like a free drink to me!!
Then the toilets were a disgrace as well. Every one except one was blocked with paper and the one that could be used had no paper in it. The place is disgusting and the attitude by the staff is so appalling I suggest if you’re thinking of going there – don’t. Standards have severely slipped in a very short amount of time and for this I can only blame the management.

]]> By: karenhttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-289 karen Sun, 07 Mar 2010 17:42:00 +0000 http://www.complaintletter.org.uk/?p=636#comment-289 I went to the tom toya lewis weatherspoons in newport with my family today 7 march 2010 to have a sunday lunch for my daughters 21. It took me 20 mins for order to be put through as person on till was training we went through what I wanted three times meals took twenty minutes to come or should I say two of the meals with none of the extras I ordered when asked about this was told they were on way 20 minutes later my meal arrived daughter had finished hers and told they me I didn t order extras but could go and order them even though most people had finished there meals by now the person who served me at till .even though i had asked about receipt and that every thing was on there before I paid for meal. A line leader then came and told me .I hadn t paid for extra vegtables. But would send the manager he came informed me I hadn t paid for vegtable extra. Saw I had paid for lager I hadn t had and refunded that at no time did they apologise for there mistake customer service in this particular weatherspoons is non existant other weatherspoons I have been in recently have curtious and pleasant staff is this one meant to give you the weatherspoons don t care experiance at the end of the day customers pay for a service of which if they did not there would be no jobs if you get it wrong rectify it don t upset the customer as i said at the end of the day customers are who keep buisnesses like weatherspoons staff employed and rudeness will eventually see customers use other venues I went to the tom toya lewis weatherspoons in newport with my family today 7 march 2010 to have a sunday lunch for my daughters 21. It took me 20 mins for order to be put through as person on till was training we went through what I wanted three times meals took twenty minutes to come or should I say two of the meals with none of the extras I ordered when asked about this was told they were on way 20 minutes later my meal arrived daughter had finished hers and told they me I didn t order extras but could go and order them even though most people had finished there meals by now the person who served me at till .even though i had asked about receipt and that every thing was on there before I paid for meal. A line leader then came and told me .I hadn t paid for extra vegtables. But would send the manager he came informed me I hadn t paid for vegtable extra. Saw I had paid for lager I hadn t had and refunded that at no time did they apologise for there mistake customer service in this particular weatherspoons is non existant other weatherspoons I have been in recently have curtious and pleasant staff is this one meant to give you the weatherspoons don t care experiance at the end of the day customers pay for a service of which if they did not there would be no jobs if you get it wrong rectify it don t upset the customer as i said at the end of the day customers are who keep buisnesses like weatherspoons staff employed and rudeness will eventually see customers use other venues

]]> By: Dave Crosshttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-272 Dave Cross Fri, 26 Feb 2010 17:09:32 +0000 http://www.complaintletter.org.uk/?p=636#comment-272 Brenda,Your first mistake was going to the Moon Under Water in Balham. It's a horrible pub and Balham has many far nicer ones. Next time you visit Balham I recommend trying the Clarence or the Devonshire instead.Dave.. Brenda,

Your first mistake was going to the Moon Under Water in Balham. It’s a horrible pub and Balham has many far nicer ones. Next time you visit Balham I recommend trying the Clarence or the Devonshire instead.

Dave..

]]> By: brenda englishhttp://www.complaintletter.org.uk/weatherspoons-complaint/#comment-271 brenda english Fri, 26 Feb 2010 13:24:56 +0000 http://www.complaintletter.org.uk/?p=636#comment-271 I went to moon under water in Balham in January with my partner and in the ladies toilet a bucket had been placed in the middle of the floor presumably to catch drips from the rain. We live in Livepool and were visiting friends. We came down this week end and went along to weatherspoons as usual and guess WHAT! the bucket is still in the middle of the floor in ladies toilet. This is a health hazzard as far as I'm concerned as could easily be tripped over in the position it's in.And not only that why hasn't the ceiling been inspected so a bucket need not to be there? I went to moon under water in Balham in January with my partner and in the ladies toilet a bucket had been placed in the middle of the floor presumably to catch drips from the rain. We live in Livepool and were visiting friends. We came down this week end and went along to weatherspoons as usual and guess WHAT! the bucket is still in the middle of the floor in ladies toilet. This is a health hazzard as far as I’m concerned as could easily be tripped over in the position it’s in.And not only that why hasn’t the ceiling been inspected so a bucket need not to be there?

]]>