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I had no viewing on 23rd Dec and none on Dec 23 so I rang to complain at 5 p.m. on Thurs 23 and spoke to someone in Derry. I spent a lot of time identifying myself and in the end she took my Mob no 0863549698 and promised to ring back in 5 minutes.It is now 6.15 p.m. on Thursday 23 and no reply. What do I think of your service–crap. And come new year I will make other arrangements.